November 2023 by Anna Morton
I am happy about the service, and I have been in this store two days in a row,once to book an appointment and another day to have my eyes checked, each time I was welcome very politely. If the store had a bad review in the past they definitely took it seriously and I have nothing to complain about.
November 2023 by Tibor Mate
The actual optician I saw was fantastic ,informative, and very helpful .The staff however terrible, I entered the store totally ignored 1 shop assistant was training another employee on how to use the computer, he did not even acknowledge I was there the other assistant was out the back .The actual optician had to come and see me and fill in the information form .Yes training is important but not at the expense off customer service. So I left not wanting to purchase a pair or two for my prescription. Decided to go else where.
September 2023 by Earl Lewis
Great staff, great professional service and great customer care
July 2023 by Raz Ismail
Absolutely rubbish and useless staff. Very unprofessional and extremely rude. Many better options available. Avoid at all costs.
July 2023 by Dominika Seelaff
the guy working there nearly broke my glasses and was persistent to get new ones when I didnt want to. No sympathy or skill or professionalism
April 2023 by ann doidge
Was initially unhappy with the service I received. Awaiting information about an eye problem. However on a later visit one member of staff called Ellie was very efficient and helpful. She redid the tests and was very thorough. I was satisfied with the service I had.
October 2022 by LORRAINE MORRIS
Iniatially had a problem wth my new glasses, optician had changed the perscripition! It was just before I was going away so nothing could be done. On my return Ellie got the problem sorted out straight away. She arranged a new eye test the following day which resulted in a new prescripition and new lenses fitted to my frames. Very helpful, efficiant and friendly a credit to your company. Lorraine Morris
October 2022 by JAMAL MAKIN JOHNSON
The service was on the spot from the moment I called to make the appointment to my receiving my pair of glasses and my 3 month supply of contact lens. The optician seemed very good at his job and I must say he was the best optician I have ever dealt with in the last 50 years of my wearing spectacles. The young ladies at the front also were very professional and helpful to me in my purchase.
October 2022 by Michael Nwakamma
I got what I needed eventually and the glasses ? fit very well
November 2021 by J J
Friendly, informative staff who took the time to deal with me professionally and courteously. Will recommend and return in future!
October 2021 by Jeremy Holloway
Absolutely appalling customer service. I only went to view their selection of glasses, and the staff member who greeted me was rude and told me that I was not able to wait until their were less people in the shop, but had to book an appointment and this was because they were a franchise. Avoid at all costs!
September 2021 by Snorton 27
I received a fantastic service from CJ at this branch. He sorted my query out with efficiency, politeness and customer focus, I can't thank him enough. In addition, I would add that opticians and assistants at this branch are always polite and remember their customers, giving a really personal touch to the service. I would thoroughly recommend the team at the Thornton Heath High Street branch. Update: I have recently had a further experience at this branch with Natalie, yet another excellent service in which she went out of her way to contact me with an update on my lenses, just so that I was aware of progress with my order. Outstanding service, I do hope the management read these comments and reward staff. Thank you.
September 2021 by Brian Fitzgerald
I went to Boots opticians and I was greeted with a lovely smile ? and very pleasant staff the optometrist was so professional and had a wonderful character today I had brilliant help from a young lady called Kaplana at store: 3371 from now on it will be boots for me
September 2021 by Sarah Willis
VERY APPALLING SERVICE. STAFF ARE RACIST ESPECIALLY TO MUSLIMS. THE STAFF AT THIS OPTICIANS HAVE LACK OF RESPECT FOR INDIVIDUALS. I WILL BE TAKING MY COMPLAINT FURTHER.
November 2017 by Nishant Irudayadason
Just visited the optician. I had to fix a screw on the frame f my eye glasses. The optician (unfortunately i do not know her name) was very patient and kind to get it fixed. And she did not charge me anything. Of course she told me it may not last long but I need it badly for the next few days before I can think of buying a new pair. I cannot thank her enough. May God bless her.