March 2024 by Tigest Asefa
Thieves who do not deliver goods properly Those who say they have delivered without delivering, who do not finish where they left it.
March 2024 by Chunky Johnson
Cheers Patrick at Croydon main drop off, brilliant help and no fuss service ? great job. ??
February 2024 by Guy Dike
Very good service.
February 2024 by Keita Sumaila
Best place to send
February 2024 by Drew Elbardeni
Premium rate phone number? But you cant deliver a simple package! Pathetic and incompetent company. Arrived at there depot to eventually get my package that they failed to deliver and was questioned by the gate guard about my intentions for entry onto there premises. After showing proof of package pickup request sent to me by them he allowed me entry, passed the barrier. Once inside there building I waited about 35 minutes after pressing there customer assistance ring bell (in an empty lobby) before someone eventually came out to see me and left with my details to go find the item in question. Waited another 25 minutes before they came back and asked for my details again and then said someone would come and see me with my package, which was another 20-25 minutes later. When a person did eventually arrive with my package, again I was questioned like the Gestapo with my details! (I.e. proof of identity, utility bill with proof of residency printed on it?) I mean it's not as if the letter they sent me through my door was good enough? It doesn't sound like much what I've written here but on that day it wasn't worth all that hassle just for a £15 hat and then there was the long travel back home from the middle of nowhere to deal with!
February 2024 by Rauf Noor
RUBBISH DHL SERVICESTAFF WAS LATE TO WORK 45MINTHEY CANT TAKE CARD PAYMENTS BECAUSE THERE CARD MACHINE DOSNT WORK ?ROYAL MAIL IS THE BEST
January 2024 by hussain afzal
Very good
January 2024 by chantelle ashbolt-Joseph
Poor service. I waited in on the nominated day, nothing and again nothing the following day. 3rd day in, I received a short notice message to say my parcel would be delivered - missed it because of 2 no shows and had things to do. No item for Xmas.
December 2023 by alister coles
Did everything they could to accomodate us at the busiest time of the year. They're the reason that 46 people will be getting their Christmas presents on time. Thanks to the whole team.
December 2023 by svetoslav valeriev kirilov
10am im at the front of my house chatting with neighbor11 i recive sms that attempt for delivery was made im still at my front door okay 11:10 im contacting costumer service 12 they can't contact the courier 12:30 i agree if cant re-attempt to pickup from depot after 17:30I go 18:10..18:20 they look for my parcel 19:05 they still look 19:35 they explain that my parcel is still out with the driver and will be re-attempted in 30 minutesMy wife at home i go back in 10 minutes no delivery no nothing.Im sorry but for laziness and inconvenience i cant give positive feedback.You owe me more than those 5.95 that i paid for the delivery you made me lose revenue of 200 pounds and if i can give you negative amount of stars i would bad thing i can rate you with one and you dont even deserve it.That was the last time i use dhl services.
December 2023 by Billy Issace
I would give zero star if I can. They suppose to have collected my parcel last week from depo, didn't happen. Suppose to drop my package on Tuesday, didn't happen. Suppose to drop my package yesterday, didnt happen with no explanation...this is really the worse courier I have come across...this really sets me back and upset my kid who was suppose to have a bed this weekend...
November 2023 by Prashanthan vilvarajah
Convenient place for sending parcel to worldwide, customer service was fantastic, the man who helped us for packed and send parcel was amazing ...
October 2023 by Renée Duncan-Berry
Today was the first time I?ve used DHL to send a parcel so I didn?t know what I was doing. Such a friendly gentleman at the desk, His name is Jayden and he was so helpful through every step. I will definitely be coming back again.
October 2023 by Chris Douthwaite
Absolutely the WORST service I've veer received. Twice said they 'attempted' delivery but no calling card left, didn't set off my Ring doorbell. Basically can't be bothered to leave the van half the time and then to top it all off DHL have no way to speak to a human. Avoid at all costs
October 2023 by Paul Scarse
Very impressed with the service I received from Jayden this evening despite turning up with 2 large boxes to send just before the depot closed. I see his name pops up often in the reviews so I am not the only customer he has impressed, a credit to the depot!
