January 2024 by Omari Levers
angela was amazing. stayed late for us above and beyond thank you amazing
January 2024 by Ben and Tracy-Ann Gee
Staff were very helpful - got what I needed done. Great hot chocolate too
December 2023 by Muntaka Bölle-Abubakar
Poor service ever!!!!!!!!
October 2023 by kam
Absolutely the worst front of house service I've ever received- the woman practically shoed me away, and barked at me that I should be calling Halifax rather than coming into the branch, I explained I wanted to speak to someone in person, but she dismissed it and kept saying I shouldn't be there, she acted like I was doing something illegal! Never seen anyone so miserable and rude , really poor decision to employ her as first point of call for Halifax . Be warned if you go, be prepared to be told off!
October 2023 by Ian Ward
Called in early today.I needed to pay in a cheque.Both the staff at reception & cashier were both polite & helpful.I just hope that this branch remains open.
July 2023 by Dipstar 2
Convenient branch location, but not sure why this is always temporarily closed?!
July 2023 by chryastal rogers
They already closed one Croydon branch now it seems this one is always closed. Rubbish!
April 2023 by bigginhillant
Fantastic service at my Croydon Halifax branch a big thank you to phill helping me with my mortgage payment and Tom and the store manager saving me lots of money on my house contents and building insurance thanks again definitely a great ?service you guys are a credit to that store thanks again
March 2023 by Jon A
Very slow with one person behind the counter, need at least 2 or 3 behind the counter during lunch periods.One deposit machine only working with 7 people queuing. Very disorganised branch and noticed customers frustrated with queues.Other branches of Halifax seem very organised except this one. Recommend avoiding!
October 2022 by Malina Atanasova
Unhelpful. Halifax as a bank is shambles and unfortunately when you have to deal deal with them on branch level there?s inconsistencies branch to branch on their basic processes. Avoid.
July 2022 by Linda Lancaster
Good establishment. Well recommended ?
February 2022 by petar petrov
Just went there to pay some money in tho my account. The bank is closed no explanation why.. quite frustrating
August 2021 by Ernestine Kyeng
According to my own experience, Halifax is a good bank. The best, proficient, excellent and intelligent staff is Farouk. He opened my account as well as he did my credit card application. He is soo patient and he takes his time to talk you through the different possibilities and give you reasonable answers to all questions you may have. The other time i had an issue and the staff i met was soo impatient to give me a proper answer and at the end of the day could not even solve my problem which i had to finally speak to the authorisation department. If i am giving 5 stars to halifax, it's due to the services of Farouk . When i wanted to even open my savings account the staff i met too was soo impatient . I finally opened that account online and is Farouk who finally gave me answers to many of my questions. I equally appreciate the security of Halifax. I would say with certainty that they've got good security.
September 2020 by Simon Walker
Made an appointment a month in advance and they cancelled without notification. Apparently they had called but couldn?t get through so just cancelled without leaving a voicemail or any other notification. Only found out as I phoned to confirm the appointment on the day itself. No other appointments available in the county apparently. Had made an appointment after already wasting an hour on the phone trying to make changes to my account and despite confirming it had been done, nothing changed. If Halifax spent their\our money by investing in their customer service rather than ridiculous Scooby Doo adverts then maybe, just maybe things would improve. In the meantime, bye bye Halifax. I?m off to a different bank who can actually handle my accounts professionally. You won?t be missed.
September 2020 by A
It's always very crowded and takes a little while to be seen. I will say that Farouk is excellent though, he helped me when I needed to close down my deceased parent's bank account and he was efficient, professional and kind.
