January 2024 by Helga Nahwera
My cousins and I loved spending time there window shopping for perfumes.
December 2023 by Kingshaith91
Great choice of items available here from perfume to clothing
December 2023 by Ricardo Gonçalves
Easy to buy online and got the vouchers fast.Delivery service failed for a day, without any communication, reason for losing one star.Bought a ps5, so hopefully will not need assistance with warranty or similar problem?
December 2023 by Alice O'Connor
I like the makeup and perfume depth the best helpful staff and lot of variety makeup
December 2023 by Agnes Gradz
Ordered a product, and it was not even attempted at delivery to me. And now refund takes 5 days. So basically I lost on some offers, did not get an order and have to wait 5 days for my money. No thanks; will no purchase here again.
December 2023 by Julia SHYU
Terrible return policy. Christmas free return NOT including online shopping. Pay almost extra £10 for not getting the things needed. Disappointed as the advertising wasn't clear said so. Read other reviews about return before placing order!!! Seems you won't get money back either ( from other reviews)
November 2023 by ang rix
As I was looking at some perfume £35, I noticed that the sales assistant was keeping her eye on me. She followed me the counter where I queued to pay. Her presence made me feel very uncomfortable. I decided not to purchase the perfume & returned it to the shelf. The assistant watched my every move. I had already bought an expensive jumper from the in store Phase eight. Never again will I shop here.
November 2023 by Mel Morris
Appalling customer service and sarcasm in shoe department today. Used to shop here regularly and today have taken my business and got the same boots I was about to purchase in Clarks.
October 2023 by Regina
Always a pleasure to shop there!Very helpful staff.
October 2023 by shayna rivers
House ofnFraser always has things in store I love. The Downside is that it's not in my size. Staff were great and helpful!
October 2023 by Monika Marciukaityte
The product arrived quickly and in good condition but I cannot believe that in 2023 I had to pay £4.99 to return it....
October 2023 by B A
Rude , unhelpful customer service . Worst ever experience. Don?t buy . They don?t even deserve one star.
August 2023 by K Kazzy
Trust me don't trust these people! first of all house of fraser is quite dodgy! they don't give refunds for your money back! and when the do refund its a credit note which comes up as invalid when you enter it online, apparently you have to wait 24 hours to use it online!!!! even after 24 hours the voucher wouldn't work! ill avoiding this store from now on! SPENT THOUSANDS WITH THESE GUYS, NOT A DIME MORE! CHANGE YOUR RUBBISH SYSTEM AND YOUR RUBBISH SERVICE! TKMAX MAX is so much better! and they don't try to hold on to your money! YOU HAVE LOST A CUSTOMER!!!
August 2023 by thr33az
Customer service online has been really disappointing. Very difficult to communicate with anyone properly. All the staff are sending automated replies without really reading the communication thread. Disappointing to see.
August 2023 by Nora
Sorry but which company is still charging money for a return above 50 Pounds and wont accept returns in store when purchased online. Very frustrating!
