January 2024 by NEUZA FRANCCC
Shamefull ! Very poor service, young girls with no knowledge of the product that they are selling feels like they are just standing there no willing to sell or help customers.
January 2024 by Olivia Darek
This is the most helpful mamas and papas store I have been to! I want to thank the manager James who went above and beyond to look for a sold out my first Christmas bauble which we had but our one smashed so we were looking around all stores. He called around and managed to locate and reserve one for us. Truly appreciated his kindness and service.
January 2024 by Marina Florentino
Massive thank you to Bettina for helping us get a replacement TRVL nuna buggy when ours broke. She was absolutely brilliant and we got it in record speed.
November 2023 by Chloé
We had an Out & About appointment with staff member Bettina today and we could not recommend it enough for first time parents-to-be. Bettina showed us each of the types of prams & car seats available and we came away feeling like we had knowledge needed to think about our purchase decision. Will be coming back to buy once we?ve decided our choice
October 2023 by Sasha Thomas
We had an 'Out and About' appointment booked this Sunday, so we could look at the prams. I can't praise our assistant Natalie enough. Our appointment was at 11, and she was waiting by the front doors for us when we walked in. She then spent the next hour with us showing us all the different prams. We had already narrowed it down to about 3 or 4 models we liked, but she was good at showing us other ones we hadn't considered. She was patient and we didn't feel rushed in the slightest. She knew exactly what she was talking about, giving pros and cons for each model and gave us a lot of confidence. The store itself is very nice - clean, modern and well stocked. We decided on the Mamas and Papas Flip XT3! She also listened and overheard me saying to my husband that I loved the colour green, and it was a shame it didn't come in green - and she let us know that it's coming out in green in January! Fantastic service, very happy ?
October 2023 by Nehsya Ss?ltat
Today, we excitedly went out to look for something and a stroller for our baby. But the middle-aged store clerk broke my spirit. SHe was uncomfortable with us asking questions and wanting to see how the strollers worked. I was very angry when I saw that she was uncomfortable. If you don't want to do this job, stay at home. In a place like this, especially where pregnant women come, there must be caring, kind and loving people.
October 2023 by TheGiant GardenGames
Went into the store and it was clean and tidy and well laid out. This was the first time visiting the store. Unfortunately the 2 store employees were less than welcoming. The store was empty with only customers that left while we was there. The 2 employees at no stage attempted to approach us and ask if we needed help. Not sure if it's the policy of the company not to approach customers in-store. When I did go to the till there was very little interaction and at the end of the transaction I was even given a good-bye. Looking at the reviews this is a common accurance in this store and not sure why this issue as not been addressed. The name of the staff working today are Geri and nelly I think.
September 2023 by ANA CAROLINA PIUSSI MACHADO
It was my first time in the store, and I thought was mumlife paradise. You can find everything you need in one single shop. Try options. The girls working there were vey kind and supportive.The collection in store is good and it is really helpful to get ideas. Definitely I will be back there
September 2023 by Reenie Bee
Very helpful staff. I had an issue from another branch and they helped and went out of their way to sort it out for me. Gave great advice and it felt like they genuinely cared about the experience I had whether it was from their store or not. A shining example of a fantastic team!
September 2023 by Holly Ferris
Sonal was very helpful during our buying appointment and showed us the items we wanted to see. On a Saturday there were plenty of friendly staff to help the people in having a look and it was a positive experience. Will be back again to see how to spend my voucher!
July 2023 by Zane Mehan
Went in for a trade in appointment today. Staff ignored us multiple times after the trade in as we were browsing for a stroller. When asked about the price for one of the strollers no one could find the price. 2 members of staff were too busy talking behind the tills on how one of their shifts have finished now. Beautiful store, but the team are a let down.
June 2023 by Anna Blank - Green
Lovely, beautiful store and knowledgeable staff. When it comes to demonstrating their product range and helping you find what you need-they are excellent. Where it all fell through for us, was their inability to advise on accurate delivery timelines, stock availability and voucher scheme. Had to spend an unnecessary amount of time going back and forth, trying to get the right product, at a right price on time. Overall okay experience.
June 2023 by ashleyxxx123day
Visited today with my partner looking to purchase a new push chair. There was 2 other couples in the store and around 5 members of staff. We walked past the first who was standing by the till - she looked me up and down then looked away! No hello or anything. We were in there approx 10 mins viewed 2 push chairs not once did anyone else acknowledge us so we left. I wouldn?t bother wasting your money in a place where the staff can?t be bothered to acknowledge you.
June 2023 by Malena Battaglia
? Extremely disappointed with the poor quality and lack of customer service for the stroller I purchased from you 1.5 years ago. A week ago, the handle suddenly broke while on a walk. I contacted Ms&Ps twice through their site and got no answer. To make things worst, they don?t ship spare parts outside of the UK so I have no way to fix the stroller on my own either.I trusted your brand and paid a significant amount expecting durability. But now, after only 1.5 years, I'm left with an unusable stroller. Please address this issue promptly and provide a solution.#PoorQualityProduct #NoService
May 2023 by Kris K
Went for a pushchair. I was looking around and spoke to the sales rep on the different model. She asked me what?s my budget and I said £300 range. She said there is no push chair within that budget and the cheapest is £350, felt insulted and walked out. The movie Pretty Women came to my mind.
