March 2023 by Laura M
Came in to deposit all my coins I had for years laying around. Firstly the staff looked at me like I was a tramp or something and then they demanded I had to input my card in a machine before using the coin drop. I had already out my coins in the coin drop they was telling me I need to move away and put my card in a machine. I was not there to withdraw cash but to use the coin drop. Why tell me to move away from my cash and then someone else could easily take it?From what I understand you use the coin drop then you take a voucher to get cashed in your bank.Luckily there was a man who said what I was doing was fine and to carry on but the other man was very rude. All the staff should be trained not to look at people like trash.
February 2023 by TimeIsEssence
An amazing team of staff, very great always ready to help and always accommodating to all. I love going in here just saying morning or using the cash machine as they also look after their customers and look out for wellbeing. They have security which is a major plus as this protects the customer and are always on the watch for people lingering around so if anyone is doing this they are then approached to see if they need help so this is a deterrent and this branch is probably only one in Croydon or bank that does this so thank you Natwest for keeping the community safe.
October 2022 by Korey Dapper77
Worst banking experience ever was made to queue in the rain because they weren't allowing anymore people inside due to it being so close to the closing time.
October 2022 by RambusH
I contacted customer support online and told them i had a very specific problem to fix and they gave me a number, the number told me to go into a branch, and then once i went into the branch the African security guard wouldn't even let me talk and tried to already guess what i wanted even though he didnt have a clue, a staff member then told me to stand outside for 30mins. best of luck, ill never try make an account with your nasty bank ever again
February 2022 by M Jay
Went to use counter service to sort out an emergency as my card reader is not working, but they don't do this on a Saturday.Also, why are folk still queueing outside (in the cold) to get into this branch - the Whitgift Centre branch doesn't do this. Apart from Barclays doing this, there is no good reason for this to happen as restrictions have lifted. The branch is spacious enough to queue inside.Having no counter service on a Saturday is annoying, especially as there are 3 Natwest branches within the area and 2 of them closed.Been a Natwest customer for nearly 40 years and it's the first time I can say I'm really disappointed ?.
November 2021 by POSH Clinic LONDON Beauty Aesthetics Laser Wellness
Just let you know that as a customer you don't have right to get service last 10 mins before closing even if you are business customers !!.l am NOT happy with this branch at all especially today. Their normal closing time was 16:30 but as l own four other differently businesses Natwest l could not get any cash out for my employees wages today last 10 mins. l was in front of the door 10 minutes before their closing time today also no customer was inside the branch so security stop outside of the door asking my request and last 10 mins and serving other two customers same as well like purposely trying to finish last 10 mins. And after 5 mins effort closing time other new staff says we can not serve you. Unacceptable at all so l left infront of the door 5 mins before closing. l am now considering to change all my business account with switch offer plus gift what HSBC giving nowadays !.
September 2021 by Luke Pearce
No idea why this place has bad reviews. Went on a weekday lunchtime to desposit some cash, no queues, plently of helpful staff which were polite and helped me to use the machines.
March 2021 by Antony Sar
Visisted this branch during the Coronvirus epidemic. Having read the negative reviews I was waried. However the staff could not be more understanding. I was waiting n the queue for almost an hour (due to corona restrictions) when an accident happened inside the bank near the closure time, which released gas. Although not serious they had to suspend the services. All customers waiting we were frustrated. Thankfully staff was apologetic and explained everything, they also went the extra mile and kept the bank open beyond the closure time; they sorted the issue and managed to help some customers. They also arranged for the nearby Natwest branch to take some of the customers; the other branch also extended the opening hours for the day. The staff who served me was helpful and nice. A positive customer service experience.
March 2021 by Chris
Compared to all other branches (where the basic request has previously been / was later dealt with in seconds)... the staff member was rude; immediately dismissive of my request as something Natwest do not permit; and then publicly ran me through a series of questions designed to highlight that I might be lying that this request had been granted recently. Literally awful.
September 2020 by Lee Newton
Always busy as there is one person on the help desk and 3 members of staff standing around. Recently went in to simply change one of my accounts from one type to another. After 15 minutes of queuing I was told this was impossible to do but I would be booked in for an appointment regardless. 25 more minutes of waiting for someone to see me, and I'm told that can't be done today, but I can be booked in for 3 weeks time to discuss all my accounts and have a financial health check. Went to another branch in the next day and this was sorted within 2 minutes of walking through the door.Would not recommend this branch unless you need to waste an hour in Croydon and there's no paint to watch dry
September 2020 by JAYKISHAN KIRI
Always only 1 cashier serving, it's not like that they don't have enough staff, there were 2 staff rounding on floor doing nothing, very bad service. They need to be helpful on till then rounding on floor..
September 2020 by Rob Atkins
Guy walking around on an I-pad doing absolutely nothing whilst teller was working at pay in machines, which were ?broken?. Queued for 20 mins as a result. Great system.
October 2019 by Mailsmart PARCEL COURIER CARGO
There receptionist for helping people however no one need help except need help in long waiting in the till, other two staff actually doing nothing while one young girl helping in the till for 10 customer
July 2019 by daryl manning
Worst banking experience I have encountered as a businessman.
July 2019 by Sacha Josgray
Went in to get a mini statement from the desk yesterday. The woman serving got me what I wanted but seemed incredibly miserable.
