September 2023 by Monika Puczy?ska
The store in Croydon shoud be closed at 6pm during the week day. I was ther at 5.55 pm to collect my on line order. They were closed already and pretented not to see customers outside trying to get to the shop. Afwul and unhelpful customer service.
April 2023 by Gnans
Another visit in April 2023. Sunday staff shortage and fitting rooms closed.Previous - Just went in for a click and collect. Entered shop on first floor and saw no sign board at tills. Went down and see sign board starting C&C on first floor, staff weren't very welcoming either.
December 2022 by Elena Brent
Terrible service I waited for 40 minutes in the queue and when I went to pay the shop assistant refused me to serve because I said can you please be more productive because lots of people where waiting while she was having a chat with one of the customers Manager Daniela was very rude . I will never comeback there again
November 2022 by Ne C-B
Changing rooms are always a mess, staff aren't particularly helpful and prices have definitely increased considerably in the last year.
November 2022 by lekshmi bose
The outlet has some really nice collection. Always happy shopping here.
October 2022 by Dana
Awful south asian female employee who yelled ?if you?re not going to buy it, put it back!!? whilst she walked passed me still trying some clothes on in front of a mirror (as for some reason they had closed their fitting rooms at 3pm on Sunday 9 October). My intention from the outset was to put them back, but as I was totally shocked and appalled by her disgusting manners, I decided not to do so. She then yelled again ?I said if you?re not gonna buy them, put them back!?, scaring all the other customers around her on the ground floor, with her tone and behavior. She then approached me aggressively, waving her arms around, screaming ?bruv get out of my store, get out of my store!!?. This employee needs to he sacked asap. This was not normal human behavior, let alone of someone who is meant to be providing a service. Speechless.
September 2022 by Tracy Lusardi
Proces have gone up a lot £75 for a plain black blazer ? how did it get one cheaper in zara? Make that make sense ?
August 2022 by Clodias
I have been to shopping there for the first time, lovely shop but I found one lady of the staff very disrespectful, after trying my clothes she asked me to fold them (which is their job) and to hang up with rude manners.I agree with the reviews here, the staff need to more training with clients.
August 2022 by Claudia Serra
I have been to shopping there for the first time, lovely shop but I found one lady of the staff very disrespectful, after trying my clothes she asked me to fold them (which is their job) and to hang up with rude manners.I agree with the reviews here, the staff need to more training with clients.
July 2022 by M L
Love New look I have been shopping in there for years always nice clothes and I love the shoes. The staff on Croydon store are very rude and they need training how to serve a customer.
July 2022 by Janayna Santos
very disappointed the woman who stays at the cashier 7/25/2022 time 12:44 am. It was very thick when I went to pay. I left everything there.
July 2022 by C D TERRELONGE
A bit muddled, as there were discounts/ sales on, but good prices & nice selection of sizes available with a lot of ladies items
July 2022 by Juliet ?LotsOfLove?
Its a trendy shop though not everything is for me. Though I do like the accessories in there at very reasonable prices. Today I collected my online order which was very quick and straight forward
June 2022 by Scarlet TheDj
The changing rooms in Croydon were so disgusting (I have pictures) and the staff are not friendly. I have won awards for customer service and the service is usually below par at this location.
June 2022 by Georgie Xn
Thought my bag was 25% off even there was a sign. But it wasn't. only on selected bags. They shouldn't of put them all together.
