November 2023 by Nguyen Luu
Dear Sir/MadamI purchased a necklace from your croydon branch on the 2nd November 2023 and after two days it has began to look tarnished and the colour is fading. I have not used perfumes or gotten the necklace wet. I went back to the store where I purchased the necklace to get an exchange. The staff were incredibly rude, unprofessional and threatened to call the police on me, they refused to allow me to exchange the item. As a customer that shops fairly often at Pandora I?m extremely disappointed in the service I received in store today.
October 2023 by a a
Malyka was amazing through my transition at the Croydon store, i had two all4one vouchers from my place of work but wouldn't work as the item i wanted was online and had to be the exact amount, malyka was quick on her feet to suggest that we transferred the amounts on the vouchers to a Pandora gift card and that would rectify the issue which it did. Was so grateful that malyka was there and her great thinking mind, definitely an asset to your company.
October 2023 by Michelle Louise Scammell
Love the store, want to get the Disney Jasmine charm
October 2023 by Georgia Clinton
Went to get a new charm today , Gabby was amazing. And so friendly. Great customer service x
July 2023 by Lucy Byrne
Lots of lovely jewelry for all budgets. Friendly staff (with the patience of a saint I might add, I am an indecisive customer at best) and I was impressed that they knew my ring size just by looking! Quite the skill. Go and have a look see.
July 2023 by M K
Yesterday, I went to Pandora and Carla provided an exceptional shopping experience. Her attention to detail and commitment to customer satisfaction were remarkable. I left with a beautiful piece of jewelry and a memorable shopping experience.
April 2023 by Elysia B
I got served by a lovely woman called gabby she was super attentive and friendly, 4 stars due to the other members of staff I was walking around for 5 minutes needing help and all the women in there were just watching me and not providing help other than gabby who was super accommodating.
April 2023 by Mirek Vejmelka-Crane
Very attentive, friendly and helpful staff
February 2023 by Anna ?Jilli?
Nice with a large selection, everyone will find something for themselves as long as they like it.
January 2023 by Gemima L
On Friday the 16 Gabi (maybe I?m spelling it wrong) helped me to get my bestfriend her Christmas present, she was really nice and helpful. She made sure i was satisfied with what i got and my bestfriend and she really loved it!!Thank you Gabi!!!
December 2022 by Ne C-B
Helpful staff, happy to make suggestions and support browsing when choosing gifts. Very clean store and good range of Pandora products
November 2022 by Marie Field
Very happy with the staff there , and also the manager, always polite and friendly and never hesitate to help , many times. Unlike some other stores I have been too . LOL.You will get good customer service there and they make you feel welcome! Thank you
October 2022 by Zainob adegbite
I came in today with a few of my friends and we were served by Danielle (sorry if I spelt it incorrectly). She was absolutely lovely, she helped us purchase our product and also made us all laugh and we let her in on some of the gossip ;) I had to leave a review for her because I know my friends will forget and she was just so LOVELY!THANKS AGAIN DANIELLE
October 2022 by Corl
Have to wait in a queue to be served and whilst waiting had a look where you can at displays, which means you lose your space in queue and the staff do not have sense to make people aware that you are in queue but looking while waiting. Left.
May 2022 by Sherrie Hylton
Lovely ladies, & a wonderful experience 100 stars
