January 2024 by William Joy
The worst experience of buying fish I have ever had. The treatment of the fish by the people who are meant to be looking after them was appalling. Coupling that with the total lack of customer service or acknowledgement of their ineptitude means that I certainly won't be coming to this store again.Pets at Home should count themselves lucky that the Epsom branch has such an excellent team with staff who are knowledgeable about the appropriate treatment of fish. I hope the aquatics section of this store is quickly shuttered!
January 2024 by Jason Robertshaw
NOT OKAY!!!Having visited your Croydon branch today (January 3rd).There was a long queue at the tills, so I waited patiently for a member of staff to assist my partner and I in purchasing some fish.The first guy, just ignored me. So I managed to get the attention of the young girl who said she'd send someone over.About 5 minutes later she returned with the first guy, they asked us about our tank, which is fine. But what was to follow made these questions completely ridiculous and hypercritical.After explaining that we wanted 2 yoyo loaches, 3 balloon Mollys and 2 rams, they made it clear that they had very little to no training in fish handling what so ever. They where trapping the fish between their hands and the glass ... Causing far too much unnecessary stress, even though I can appreciate catching them can be a challenge.They had zero customer service skills and by this point I was so angry, I handed my partner the other items we were purchasing and walked out, as I couldn't bare to watch this cruel behaviour any more.He was blatantly moaning that we wanted to buy the "hardest fish to catch" so went to find a 3rd colleague to help catch them, leaving one member of staff to run the store.She fortunately caught the two loaches, but didn't acknowledge us at all.The initial girl clearly had no training as she kept trapping the fish in the folds of the net, outside of the water. Causing more stress.We have spent £40 on fish and I'll be surprised if they survive. But regardless of the money this is just cruel!!This is such a shame as we often use the Epsom branch and they have an excellent team who have a great knowledge of fish and high customer service level, they even recognise us when we walk in.Huge shame.
January 2024 by H Z
Reasonable level of stock, courteous and helpful staff, parking can be tight at time with a McDonald's next door, and the traffic on Purley Way in and out is always tricky
December 2023 by Kevin Teixeira
The staff are amazing honestly, I am new to having fish and they are so helpful with everything, also the selection of stuff seem decent to me, only thing is I wish they had a way to reserve fish for when they come in
December 2023 by Michael Dickie
Pet shop, good prices, nice staff and lots of stuff for pets including a vet
December 2023 by Rebecca Wilks
The 2 men working there today were very helpful! I hate asking for help, but I can't currently lift anything heavy, and they were very willing to go out of their way to help.Thank you!!
December 2023 by Charlie Watson
I do like a Pets At Home and this one is no different. Just a real pain getting in and out with the parking. The McDonald's next door really does not help. A good selection though. Just wish there was more cat items
December 2023 by Pip
I feel so relieved to find an XL cage for our Syrian hamster, as well as an XL wheel. As they are the largest of the domesticated hamsters, they need an especially large wheel to prevent back problems.Sadly, we had tried to support a local pet store previously, so got our adorable hamster from there, along with the recommended cage and wheel, amongst other things. Turns out, after he reached full size, he couldn't use the wheel any more for risk of injury of his back. Appalling this other store let us purchase it.Anyway, I will be coming to Pets at Home in Croydon from now on, great selection of cages, treats, toys etc. And HUGE THANKS TO STEPHEN - who greeted us and gave us a big smile when we entered, and then was very helpful checking us out at the till as well, friendly, kind and professional. Thanks Stephen. And our hamster seems very happy in his new home.
November 2023 by Manuel Stoimenov
Very friendly staff, always helpful and open to recommendation or find a solution. Well done for that, however, the cleanness of the place it?s not the best.
November 2023 by Maheen Alam
The manager of this store is a horrible person. She closed the doors to the store and refused entry before the closing time when a few customers turned up after an accident prevented them from getting there sooner. After pleading with her and telling her the specific item needed, she then spoke in a rude condescending tone and told us ?you have had all day? I work 6 days of the week and only came to collect a bowl as my cat?s had cracked. She has no care or consideration for customers, unlawfully closed the store doors before closing time which is not in their policy. Her only concern is for herself and getting home on time. Simply put, do not work on Saturdays if you are that lazy to lock the doors before closing time. I will be making a formal complaint with pets at home and will not stop until this disgusting woman is stripped of her position of power which she obviously abuses.How can all the staff have their coats on and doors locked 5 minutes before closing time? That is a gross case of false advertisement and they cannot have a manager who allows this.To the horrible devoid woman who hopefully reads this: I hope you are desperate for something for someone you care about one day and I hope that day you get treated the same way.
October 2023 by Sharif Md Parvez
Very nice pets shop. One stop solution for your pet. Very good customer service. Free car parking.
October 2023 by L Bunney
Lovely store. First time I've been into a pet store and would be happy to go there again. Staff knowledgeable and helpful. They must stock everything you could possibly need for a large amount of animals. My niece was able to pick the hamster she wanted, which was great!!
October 2023 by Anna Klodnicka
Guppy fish always ill. They don't even have a shame to display them. Aquatic area should be closed down as it is harmful to fish.
October 2023 by mark peronius
I made a mistake ordering online for click and collect. Steven sorted it all out and will definitely be back.
September 2023 by David Jarrett
For such a huge location we were expecting more. There was very low stock across the board, it was reminiscent of the empty supermarkets during the pandemic. Hopefully it was just s one off but we had such a poor experience that we haven't been back and have just ordered online instead.
