December 2023 by J S
Will be raising a formal complaint. Had an email from Royal Mail informing my parcel had been delivered with SIGNATURE PROOF. Turn up to collect, employee looks for parcel... Says its not here... Shrugs and says "Royal Mail" what an absolute joke.
November 2023 by F D
Always grumpy staff and long queues
October 2023 by Nikki
Terrible slow service, no staff and when you finally get to the front after an hour queuing the lady is extremely grumpy. Avoid
September 2023 by Paul Hammond
Outrageously rude staff. Don't use it anymore. Go to Morland Road instead for Post Office business and use Amazon Pickup point at 271 Lower Addiscombe
September 2023 by Agnieszka Dziedzic
Rude and inefficient. The service at this post office has been going downhill for some time.
August 2023 by Paris Vale
Very slow also I had a envelope that was clearly a large letter but was told it has to be a parcel - went to Croydon high street and it was processed as a letter - please make sure you use the sizing chart and ask for them to push it through otherwise save your money and go to another post office
June 2023 by Alan Davis
Was told they didn't have time to allow me to collect an Amazon order... Had to get it refunded. Awful staff, waste of time.
May 2023 by dipen patel
Staff is Extremely rude specially females who working there refused banking at 4:46pm and making arguments.
May 2023 by Octavia Fairbrass
I understand why the rating is so low on here. Its a shame noone is doing anything about it. No sense of urgency at all. Make sure you give at least an hour prior to any other engagements that day.
April 2023 by B K
Despite Royal Mail supposedly losing my parcel and then deciding to re deliver it 11 days later, I decided to send it back to the sender as I?d already been issued a refund. The post office lady didn?t smile at me for one, gave me a strange look when I asked for this to be resent to sender, and then when I had explained she simply gave me a cold ?write resend to sender on the package but we can?t give you proof of return?On top of that, I was made to feel as if I?m trying to send something for free. It?s your fault! Where is the apology on behalf of your appalling company?I thought this was a racist behaviour at first but now reading the reviews they just seem plain rude! Please remove them from your team or you?ll lose more customers
February 2023 by Marie Rochfort
There is always a long wait and the woman with the glasses is so rude just kept shouting over me and not listening to what I was trying to say. She has absolutely no customer service skills at all. Avoid this post office if you can.
February 2023 by Marie
There is always a long wait and the woman with the glasses is so rude just kept shouting over me and not listening to what I was trying to say. She has absolutely no customer service skills at all. Avoid this post office if you can.
February 2023 by Marie R
There is always a long wait and the woman with the glasses is so rude just kept shouting over me and not listening to what I was trying to say. She has absolutely no customer service skills at all. Avoid this post office if you can.
November 2022 by Kate S
Every time I go into this PO, the service gets worse. Queue times aside, the attitude and service from the staff is outrageous. I made the mistake of asking for the lady behind the counters advice and was made to feel completely stupid and incompetent.I am genuinely concerned for an elderly person or anyone who needed support being faced with the experience I had today.I am lucky enough to be able to use another office but this is not the case for others.
January 2022 by Mary Guruparan
Lots of negative reviews but if you go at busy times expect to stand in a queue. This is a village post office being used by a large number of people. I go at quieter times. The staff are nothing but helpful.
