November 2023 by Sam P4
I have had two parcels sent here, and I am yet to receive them. They both say ?in transit? but have been at this depot for days when it was supposed to be 1-2 day delivery. Absolutely shocking service.
November 2023 by Georgina O
Package stuck here when should have been delivered next day. Seems to be a reoccurring thing based on the reviews here. This office needs to be investigated because how can it have such an unreliable service?
November 2023 by Andrea Steiner
Terrible service. I was forced to pay a surcharge for a parcel the week previously. I chose for it to be delivered on Tuesday. It never arrived and with no update on the tracking. I then rang Royal Mail who said, as far as they could tell, it was still at Croydon CSP. I go there and it's closed as they haven't updated their opening hours (for readers who need to go there, they're open 8-10 and 4-6, not the hours displayed on Google). I go there again later in the afternoon and I'm told the parcel isn't there as it's out for delivery. The man there refuses to acknowledge that I booked the item to be delivered for Tuesday, saying that I booked the redelivery on Tuesday rather than for Tuesday (I booked it the previous Wednesday, almost 6 days previously). I head home, assuming that the parcel will arrive as it's not at the facility. It didn't arrive. I had to ring Royal Mail again and go through another thirty minute phone call which chased the parcel, eventually arriving on the Friday, exactly 25 days from when it was first sent, many of which I was forced to wait in hoping it would be delivered to no avail.
October 2023 by Cristian Toba
Second week in a row was supposed to receive an Amazon Prime delivery but surprise, surprise: they don't deliver on SATURDAYS! What a joke of a mail centre. Item has been retained because of a fictional request not to deliver to my address today! Absolutely disgusting service!
September 2023 by Abhinav Sharma
Ridiculous service!! They sent me an 'Attempted delivery - We missed you' email without making any actual attempt to deliver. I have been at home waiting for my parcel for 2 days and they never made an attempt. I went to the delivery office and they said they won't have the parcel unless 2 attempts have been made and started laughing when I told them about the email being factually incorrect. So now I am sitting here with no clue as to where my parcel is and when will I receive it. All this after paying for Express delivery. Absolutely shambolic service and 0 efficiency.
August 2023 by RambusH
These guys badly affected my business, their delivery men don't come and collect orders from me when I book them. I then drive down to their depo to manually give them customers parcels to deliver and they go missing.This forced me to pause my business for months which lost me £1000's in revenue.Getting in touch with management was like talking to a wall. They have no solution and literally don't know how to investigate it. You've lost me for life as a customer.
August 2023 by Josef H.
Royal Mail Croydon is a large post office located in the heart of the city. It is a convenient location for both residents and businesses, and it is open seven days a week. The staff at Royal Mail Croydon are friendly and helpful, and they are always happy to assist customers. The post office offers a variety of services, including mail collection and delivery, parcel shipping, and international postage. I would definitely recommend Royal Mail Croydon to anyone looking for a reliable and convenient place to mail their packages.
August 2023 by Ahmad Stewart
Wrong opening hours on Google. I have suggested an edit.Wasted my time coming down when the opening hours were completely different.See photo before you head down
June 2023 by Violetta Xu
ABSOLUTELY Rubbish. They claim to have to no contact to the Croydon MC, which is weird because you are the same organization! My parcel got wrongly transferred to Gatwick, and all they can do is asking me to wait even IT IS THEIR FAULT. Rude staff who only says ?I don?t know?. Shame on you all for getting the money.
May 2023 by mbhyat
Staff are good even though they are understaffed, Royal mail higher up needs some change. Been going here for few years and the lift is nearly always not working, so not so good for elderly or parents with push chairs etc. The new process where Royal mail is automatically attempting a 2nd delivery is terrible. Went to this office several times after the recent process change to pick up undelivered mail only to be told its probably in the postman's van wait for the auto redelivery, it shouldnt take over a week! All my deliveries from other companies generally are on time and quick however when ever they are handled by Royal mail there's always some issue, at this rate even hermes is better.
April 2023 by Andy
Tracked items disappear at this sorting office on a regular basis. They might deliver once a week if they haven't lost your item. They lost one item I ordered, so I reordered my item. Still waiting for that now. Who knows if and when they bother to deliver that. If I had a choice I would avoid 100%
April 2023 by Juliet ?LotsOfLove?
I just go there to pick up my parcels (like everyone else does) Their hours are quite flexible. Today open until 7pm which is handy. Its usually a short wait if there is a queue. You need to bring id. The have a lift for those that can't manage the 15-20 steps. I didnt see any toilets. One major drawback is that it's located in a bit of a remote area where there is no immediate public transport.Nearest areas are West Croydon or Purley Way.
April 2023 by dovylite9
Went there on the April 1st to collect the parcel. One of the staff made a joke about tripping on the post. Wanted to say I appreciated it. Been there few times and the team is fantastic, always welcoming, smiling and kind. They also work really quickly to get the queue down.
March 2023 by Povilas Slekonis
My parcel arrived in the factory Lane royal mail 17..03.23about 18:45, and they are still holding my parcel until now, and they don't want to give it to me. I can see the update they received on this date. My parcel still in the store
March 2023 by Yung Neri
Useless. Was waiting on very important documents to be posted for 3 months. Finally called them to ask what is the meaning of this ? They said the item was lost in post 2 months ago and no one bothered to do anything about it. 400 pounds just gone. Lost into the abyss known as the British postal service. Absolute garbage. Never going to use royal mail ever again in my entire life.
