November 2023 by Michelle Forrester
Have to say, I recently experienced excellent customer service from a member of staff named Michael. He was so efficient, multi tasking with different customers, making sure we had all the information and help we requested. Absolutely brilliant, polite and extremely well mannered. Truly a credit to Santander.
April 2023 by Kathleen Clarke
Was helped by staff Lalit and Sue they were very helpful in every transaction's
February 2023 by Grace
Incompetent staff. Went to withdraw my money. Only for the staff to tell me they don?t have 6p. I told them send the 6p to my account and I?ll withdraw the rest. The silly lady sent all the money to my other account and now it?s stuck. I?m having to wait over an hour for it to be released. Closing my bank account.
February 2023 by Antonia F
I was left standing at the counter for about 15 minutes. 3/4 members of staff walked past me a few times but wouldn't look at me or let me know someone would be with me and only 1 was serving another customer. I went to the cashier instead and asked about opening a business account, she went to the back and I could hear them talking loudly. I couldn't make out what was being said but could hear "business account" being repeated along with no no no and huffing and puffing. She returned and told me I couldn't open an account in store which sounds absolutely ridiculous.
November 2022 by Jackie Gunning
Lalit Excellent 10/10
October 2022 by Kay G
If it?s not to late bank elsewhere! This branch is filled with incompetent staff. Their ?new? opening times help no1 and every branch is now closing at 3pm making it nearly impossible to do your banking without taking the day off work. Avoid this branch and this Banking society at all costs.
June 2022 by Nab Hamal
The Worst customer service. The lady on counter was so rude. even they do not deserve a single star for review.
July 2021 by Darren Read
The banks now close at 2pm what an utterly silly time to close. Banks used to be about its customers.
September 2020 by Michael Lewis
The Santander opening hours for Saturday at both Croydon branches are untrue as I have just found out to my annoyance having travelled to both to find neither open. More annoying still other banks are OPEN.
September 2019 by Martin Holdsworth
Brilliant customer service received today from Kamila Kula. Very bright, personable, and highly intelligent young lady. She was dealing with a number customers at the same time and kept on track with everything. Very impressive.Please put a note on her personal file. Thanks.
October 2017 by Han W
Waiting lines are always long but overall very good service!
August 2017 by alan gian
Have had very good service at the counters. Useful cash machines inside store.
June 2017 by Bhavin Patel
The worst bank i've every visited. The staff are under trained and have zero people skills. Voting with my feet and Moving my account away
October 2016 by aga lort
Very good bank experience people
July 2016 by john boaks
Great branch.
