January 2024 by Nicole Barnes
Great selection. Reasonable prices. Lack of staff, although those available are very helpful. Need more staff on shop floor
December 2023 by Esther F
Rarely crowded...a wonderfully peaceful spot to browse and purchase sneakers
December 2023 by Christine E
Horrific. No staff to assist, those that were spotted were lethargic or plain unhelpful. Whole trainers section staffed by one person who hid twice in the 'stockroom'. People were yelling out for staff elsewhere...bizarre and unpleasant hour spent.
December 2023 by Adam Rad
changing price at till even if on tag still cheaper.Terrible practice!!!!
December 2023 by Tyrese Johnson-Fisher
I?ve come a few minutes to spare of closing time. Was allowed in but wouldn?t be served because they shut the tills early. Very poor customer service considering it?s within the best interest of the store to serve their customers in any capacity that they can. There should be a will to want to do more, not do the bare minimum and pack up before the store closes. Sorry to be a Karen but I think this is embarassing and poor from the staff working in the store especially during a recession when any purchase is valuable and critical to business continuity.
December 2023 by Charlie
Well stocked, and a good variety of things available.This store has 2 floors and is very well laid out.Generous car park, with plenty of spaces available, and the bus and tram stops are about a 10-minute walk away.
December 2023 by Nataledomini Grant
It's a big Sports Direct, with loads of stock.Sadly it has more male than female clothing and footwear though. Not sure why.
December 2023 by Phil Ledger
I thought it was a cold atmosphere. I had to leave the shop because of the lack of staff to help me choose a decent pair of trainers .
December 2023 by Chris Ebarhart
Good size clean and tidy store. Lots of choice and set over two levels
September 2023 by Abdul Waheed
Customer service is very bad i was waiting in the store for salesman more than 10 minutes no one there i even asked a person about who was one of the staff and he told me someone will be there but no one then I walk otherside and asked a staff what I want and finally a bought a pair of shoes very bad service
August 2023 by Isa Shahzad
Absolutely disgusting customer service from the manager and a very fat white ?cast member? who had appalling body odour. No manners on how to speak to customers and no regard for children with special needs. I hope the manager gets fired. If you go here avoid the manager who can?t speak English properly and her obese colleague.
August 2023 by Polly Glavin
So many great bargains, staff also very attentive and helpful.
August 2023 by Nish Muru
I went to sports direct valley park to purchase hiking boots. I went into the store to try on the Adidas - Terrex AX3 GTX Hiking Shoes Mens. I saw online the shoes were priced at £65 so I went to the checkout to confirm with the store colleagues.The store colleagues stated that the price was infact £129.99 the retail price.The manager had to get involved and after some checking she then confirmed that price is £65 but I had to pay a delivery fee of £3.99. I was bemused why I had to pay an extra surcharge for a product which was available infront of my eyes.The manager insisted this was company policy and she could not do a direct price match. This put me off purchasing the product and I left the store.I went onto Amazon as soon I stepped outside the store and saw the product was available for the same price. I proceeded to purchase the product.In future I will actively avoid sports direct and I will encourage my friends & colleagues do the same.The simple solution would have been to price match.
August 2023 by Ann Rhodes
I visited the 2 main stores in Croydon. Both understaffed & disinterested. I knew what I wanted - didn't need specific advice except size availability.Without exception, I couldn't find a member of staff & when I eventually succeeded...... they wandered off & got distracted by pushier customers - never to return.It took me 4 hours to purchase one pair of sports shoes/trainers.The staff had zero customer service skills & appeared to communicate with their colleagues with the same contempt.Suggest there is a visible floor manager to ensure that everyone is treated with respect & valued for spending money in Sports Direct.
July 2023 by Nicholas SMITH
Staff don?t seem very happy maybe pay them a descent wage and you?d get better customer satisfactionAlso be better if you door opening signs match 9 am on the door 9:30 online it?s not hard just a A4 piece of paper
