December 2023 by Allya Mormont
I am a law-abiding citizen that has been a victim of being followed by the security guard and staff. This has been going on for a year. I have never stolen in my life and yet I am being treated like a common criminal. I once used the self check out and because I left the store with my groceries in my hand, one of the team members shouted at me asking if I had paid. They stopped me from leaving the store and checked my machine and low and behold I paid! I have gone on to complain to Tesco because this behaviour should not be allowed. We shouldn't feel harassed while we're shopping. We haven't done anything. All of this awful behaviour and the shelves are never stocked and staff is constantly running around getting in people's way trying to replenish shelves. It's already a cramped space. This is by far the worst Tesco is London and is severely mismanaged. There are very few staff that I would call helpful in this branch. You might as well use the Whitehorse Lane one which is bigger with a lovely security guard.
October 2023 by Betsy Nye
I love this shop it's got everything you need
July 2023 by Ian Kierans
A very dispiriting place. appreciate they have some issues with some customers, but the produce is badly stored, place is not clean, fresh food left out on floor on trays and still there 3 hours later but still put in chillers and sold. A place to go to only if desperate nd then treat fresh food with extreme caution.
July 2023 by Max Bak
Need attention by management!!I recently visited Tesco London Road and had mixed experiences. While the store had its merits, such as its early opening hours at 6 am, I noticed a few areas that could use improvement.One of the main issues I encountered was the frequent occurrence of empty shelves. It was disheartening to find several sections lacking the necessary products, thereby limiting my options and forcing me to look elsewhere for my shopping needs. This was particularly noticeable in certain popular and high-demand items.Another problem was the timing of fresh bread. Despite Tesco opening at 6 am, the bakery seemed to be baking fresh bread by around 9 am. It would be more convenient if the bakery had its products ready earlier, allowing customers to purchase fresh bread throughout the morning, especially during the time when the store is open.Moreover, a considerable challenge arose when the store was crowded. The shortage of goods on the shelves seemed to be supplemented during peak hours, possibly causing accessibility issues. Maneuvering through the store became a tedious task due to the congestion, creating a feeling of impeded progress and making it difficult to navigate freely.To enhance the shopping experience at Tesco London Road, I would suggest the following improvements. Firstly, the management should work on replenishing the shelves promptly to ensure a broader range of stocked products. It would be helpful for customers to find everything they need without resorting to visiting other stores.Secondly, the bakery should consider adjusting their baking schedule to prepare fresh bread earlier in the day. This would allow customers to enjoy the convenience of purchasing warm bread during the early morning hours, aligning with the store's opening time.Lastly, Tesco London Road should explore strategies to better manage peak hours and promote smooth flow within the store. This might involve rearranging displays or implementing crowd control measures to ensure customers can easily navigate the aisles, even during busy periods.Overall, Tesco London Road has the potential to offer a pleasant shopping experience but currently falls short in meeting customer expectations when it comes to shelf availability and store organization. By addressing these issues, Tesco can become a more customer-friendly store that provides better convenience and accessibility to shoppers.
June 2023 by Neethu Varghese
Customer Service:Tesco prioritizes customer satisfaction and has a friendly and helpful staff. The employees are generally approachable and ready to assist with inquiries or locating products. However, during peak hours, the checkout queues can be long, leading to slight delays in the payment process. Despite this, the checkout staff work efficiently to minimize wait times.Value for Money:Tesco is known for its competitive pricing and frequent promotional offers. The availability of Tesco's own brand products, which often provide quality alternatives at lower prices, allows customers to save money without compromising on quality. Tesco's Clubcard loyalty program also rewards frequent shoppers with discounts and additional benefits, adding further value to the shopping experience.
May 2023 by Reshma R
Not really good customer service
May 2023 by Md Sheriff
worst customer experience. security guard follows throughout the shopping treating us like a thief. very rude behaviour. would never visit this store again
May 2023 by Charlotte (charlie!!!)
Quite long queues, and low stock but other than that its nice, security guard is kind and employees are nice
May 2023 by izzy (escope)
Quite long queues, and low stock but other than that its nice, security guard is kind and employees are nice
December 2022 by Hold megroin
I go into this tesco and I feel like I walked into New Delhi. #Whitelivesmatter
October 2022 by Rukhsana Khan
Staff is really unprofessional...shelves are always empty...New manager looks clueless...and security guard is a bully...
August 2022 by Thomas Smith
Attempted to make me pay twice for items I had already paid for due to a fault in their system. Rude unhelpful staff. Security guard called me a derogatory word as I walked out.
July 2022 by MD
The security guard, maintains an indecent and unfriendly look. Not advisable to visit esp., with family
July 2022 by Nonye Be
Very handy place for the public
June 2022 by Ebvita A
Worst Tesco I have beenCard Reader not working at allPoor StaffWon?t be coming back
