January 2024 by Mateen Khan
Calling from couple of hours but no one is picking?
December 2023 by Hamidou Ouedraogo
I went to three store in Croydon to upgrade my sim to a cheaper plan , instead the assistant manager upgraded my plan to a more expensive one. This is fraud, I have been tricked in store into a more expensive contract. I went in store to complain and they told me no one can help me.Three is scamming customers in Croydon , these people should be let go. I want Three to call me and fix this ,before I contact ofcom.
December 2023 by Kwameamankwa K
I have been a longstanding customer of 3 Mobile. On Monday 27 November 2023 I went to upgrade my phone at the Croydon store. The female manager on duty and sales advisor were very customer friendly, spoke to me in a respectful manner as they should. I took an iPhone 15 plus contract and was offered some extras including a case, glass protector at a "discount" I was told. I paid for whatever and went home. When I tried later to put the phone together both glass and case were not the right fit. 3 Mobile's return policy states that in the case of a faulty product the customer can return the protect for either a refund, exchange etc. Without the customers statutory rights being affected. So on Thursday 30 November 2023, I returned to the store to get the items exchanged and met the unprofessional, manager that I have ever met on earth. He lacked any sense of that vital customer service skills needed for one in such a position and did not appear to know 3 Mobile's returns policy. He unintelligently and ignorantly insisted that the sales advisor had made a mistake giving me the discount to which I asked rightly how that was my problem. In a manner which I deemed insulting, he stated that he was giving me 2 options - 1. Return the items for a refund 2. Keep the faulty items. By then his colleague had gone for the right products and was prepared to do the exchange at no cost. This rude manager kept on about just the two options despite me reminding him of the company's return policy. I asked to speak to his senior manager to which he replied that he was the manager and there was no one above him (obviously this cannot be true). On the end he accused me of raising my voice so asked me to leave the store. All this took place in the full glare of customers around the reception area. I am asking 3 Mobile to investigate this horrible behaviour of the manager and communicate the outcome to me. I want the products exchanged within 7 days. I want an apo,ogu from this manager if not I will seek legal advice and cancel all my contracts with 3 Mobile.
December 2023 by Rusudan Lava Sulava
The manager Tom is incredibly rude, insensitive and inconsiderate. I will be putting through a formal complaint. You should not work in the public sector if you are not trained to do so. Frankly, the whole company is a joke.
November 2023 by hana
Came into the Three store Sunday 19.11.23 at 13:45 to ask about my upgrade and a phone i was looking for. The staff in there was so rude, so standoffish, didn?t answer my partners questions at all just laughed and gave one word blunt answers without giving us any advice. They were just staring at us the entire time we browsed, it made me so uncomfortable we had to leave without what we originally came there for. I will no way return to this store
November 2023 by Pratikkumar Joshi
Awesome Experience to purchase but when ever you just walk-in, you will find too much rush.
October 2023 by Natalja Janish
Why does it say on the website and on the door of the store that on Monday they work from 9:00 a.m., but today the doors were opened for us at 9:30 a.m. The girl who was supposed to help me solve the problem told me to sit down and fill it out myself, even after I told her I already did it, she was just talking to her colleague and didn't care about the customers. No rush and no professionalism. It was the same with another man, she just told him to write a complaint and that was it, he left disappointed. What is this store for you if they don't provide any help there (
October 2023 by Scarlett-Rose bruce
Been calling for 3 days!! Is there no one working? How can no one answer the phone?
October 2023 by Random Entertainment
Friendly staff. Very helpful.
October 2023 by Anil Kumar
Good customer service.
September 2023 by Bladimirovick
Very disappointed... I waited in queue for more than 45 minutes for nothing. Customer service is terrible, they do not have an order of arrival and they serve whoever they want. If you want a plan with three, or if you are already a old customer like me I recommend not wasting your time going to this branch.
September 2023 by laila jan
Terrible customer service from Layla and especially the manager Mattius who is useless and could only provide the note included.
August 2023 by Bencent Xi
The staff was very unprofessional, they didn't find my details in their system , I've been their customer for 38 months, I visited them with a photo ID, two stars because of they are friendly otherwise only one star on this review.
July 2023 by Zubair Ahmad
Hi I went to three I had one contractBut wasn't good service the girl was very rude.Another short girl was busy with his boyfriend it is not good in businessFinally I don't like I don't want to go moreI?m
June 2023 by Ania Weiner
Customer service extremely low. People working there don't know things, are not willing to check and details. Very disappointing.
