July 2022 by Michael Irigei
I searched around for an item that seemed out of stock with many suppliers, but Carol at Tool Britannia was very helpful to ensure it was in stock. Thanks very much
June 2022 by Brian Miller
Ordered at 2pm Thursday and expected a 3 day delivery service but was amazed to receive delivery the next day at 1 pm, extremely easy to order and very impressed by the service from Tool Britannia
April 2022 by Jeff Bond
I ordered a Karcher HDS 6/12 C & asked for deferred delivery. I had several conversations about specification & delivery and everyone I spoke to was helpful and knowledgeable. They are easy to contact, the price was very competitive & delivery was perfect. Highly recommended seller ....
May 2021 by david charlton
i had ordered a stihl cultivator on line. price was very good. the downside, is site didnt say it was not in stock. So phoned after a week to ask where product was. They were awaiting delivery, so may not get it for 2 weeks and i needed it ASAP. So i asked to cancel the order and their service was friendly , helpful and very swift. I had my money back that day. I was delighted as many companys can be very very difficult in those circumstances. So thank you for making it so easy.
March 2021 by saad abdallq
Quick and easy to purchase online, spoke to friendly staff over the phone (dean, told me no drama). Received the order the following day and I didn't even pay for next day!
March 2021 by danny wilden
I bought a set of stihl hsa25 cordless shrub shears from this company,they were the cheapest price around at the time when I purchased them from tool britannia,delivery was fast,and communication was great,I would highly recommend this company
March 2021 by Simon Poursain
This Company recieved my chainsaw from a courier in Feb 20 and still have it. Little to no communication. I have sent multiple emails and had no response. Poor communication, lack of professionalism really poor service.Not reccomended
March 2021 by Lee Towersey
Sent me the wrong item and was told someone would be in touch. 24 hours later I?ve not heard anything back and have chased via email for a response. Having spent just under £400 I expected better service than this.
March 2021 by Aidan O'Brien
Ordered a Sander from tool britannia, they were the best price available online that I could find. Arrived well packaged and within the stated delivery time.Only suggestion would be a despatch email with tracking no.
March 2021 by Jack
Been waiting two weeks and still haven't received my order. Happy to take my money when tools weren't in stock. Had to chase Toolbritannia three times to get an answer
October 2019 by helen dziemidko
I think you really find out what a business is like if you encounter a problem. I had a problem with an aircon unit I bought. It wasnt so straightforward to get sorted but I was very pleased to always be answered promptly, politely and helpfully. It was satisfactorily sorted. Great prices and great choice. I'd buy again from this company.
September 2019 by Tina Balanco
Tool Britannia I will give you 10 /10 I need a tool but it was not in stock dean who work there well what can I say he was on the ball Just like to say thank you
September 2019 by Richard Burford
Super fast delivery and service fantastic ??????????
August 2019 by Dean Bennett
Good service from knowledgeable staff
June 2019 by Richard Atkinson
Reasonable price for the charger but when it arrived it was not in the makers box or with any instructions. Not a massive issue which was resolved easily because we were able to go to their retail premises and collect a new boxed one. There was no problem with the exchange and no apology either. It was evident that one had been taken off a display and just sent out. Maybe a small point and something many people wouldn't bother about but if I buy something new that is what I expect to receive. On top of the issue we could have bought it £5 cheaper elsewhere! This will make me think about buying from them again.
