February 2024 by Ben Shier
refused service by lady already at tills (tuskanny?)called someone from the back of the shop to serve me instead. maybe she couldn?t be bothered.
December 2023 by nava kuma
I am very disappointed I bought DeWalt for £109.98 .when I open the box ?? that was someone used and returned product with dust and Drill-bit @ Croydon store
August 2023 by maurizio maurizi
Extremely slow service in the afternoon.Only one very inexperienced person at the counter and a massive queue.I was there to collect a prepaid order so I couldn't leave but while I was waiting many people came and left without having been served
August 2023 by anthony shapero
This is the slowest Toolstation I have ever used which is a game as I have to use it quite a lot. The staff are completely unmotivated, slow and there isn't any urgency when there is a long queue...
August 2023 by Roy Keable
Went to this shop this afternoon. Whilst writing my order the manager was leaving. As soon as he was gone the service stopped. Ons member of staff looked at his phone turned on his heels and went off. I was left standing for 7 minutes before I turned on my heels and went to screwfix. Will not be using this branch again
April 2023 by Scoobydoo369.sg Doo
Had exactly what I needed. Knowledgeable staff also.
March 2023 by P M
Without doubt the worst Toolstation I have ever been to.There seems to be a very high turn over of staff, some have seemed disinterested but the management of this store must take the blame for the lacklustre leadership ?.There seems to v little attention to detail, I have often received the wrong or incomplete orders.As others have said, click and collect is not used in this store as it?s always short staffed and customers are regularly heard calling for people in the background to help on the tills.I have vowed several times never to shop here again, especially when they recently lost an item I ordered 2 days running!
February 2023 by Sophie Khatun
I went to Tool Station today and was served by Alex D. I was looking for two particular items across London and Alex went above and beyond to help me find them.Big shout out to Alex! Thank you for your brilliant and professional customer service! I definitely recommend this Tool Station shop and recommend you ask for Alex!
February 2023 by Jegnome
Thank you Manahil for your excellent customer service today. Great service and a very friendly attitude.
February 2023 by Jerome Deane
Thank you Manahil for your excellent customer service today. Great service and a very friendly attitude.
January 2023 by Leon Fieller
Under staffed. Dont waste your time with click and collect. Either join the queue or cross the road to screwfix. Staff are polite and seem to know the products
December 2022 by Barry A.E.Electrical
I had been looking for some lamps from the website I was having trouble getting the ones I wanted.There was meant to be some there but for some reason they didn't match up with, what was actually in stock.Luckily Manahil took the trouble to find an alternative after others weren't in stock I had to get some lights back on in a comunial area in some flats.So got done and didn't have to go back the next day.Thanks ?
December 2022 by Svetlin Barov
If you like to hear the personal stories of the staff and lose 1h of your time than this is your store. Honestly every time I need to use that store I am getting more and more impressed and depressed
December 2022 by Mark Murphy
Wont be going back to this store again. I spend thousands at toolstation each year I dont no why I do......
October 2022 by Leon Tyler
Under staffed. Dont waste your time with click and collect. Either join the queue or cross the road to screwfix. Staff are polite and seem to know the products