March 2024 by Idaline Toms
The very best ,training instructor,Colleague ,workers, equipment oh my goodness I have it all,will always be there , ? thank to Becontree Heath leisure centre
March 2024 by Gemma Adams
I usually go to Harrow lodge for swimming with my children but they were fully booked so thought we would try beacontree leisure centre?.never again. Firstly the changing rooms were filthy!!! There were dirty nappies across the floor in multiple changing rooms, dirty tissues and half eaten food. In fact the floor was just dirty, you could see it on your feet when changing. The majority of lockers have just a key so there is no way of strapping it to your wrist whilst swimming. Whilst swimming they allowed a woman to be poolside who was wearing outdoor shoes and taking photos on her phone. Half the showers didn?t work. Appalling and will not be returning!!!
March 2024 by Niku Wolf
I had to go urgently home , and when I come next day , my locker was broken by the managers and when I come the next day , all my staff was stolen , and they said they are not responsible for my losses! I am very disappointed! Do not go to this gym !
January 2024 by Annie
No one answers the phone or the email. Only way to speak to someone is to go there in person...Adult swimming lessons are OKAY not great at all, there is no instruction and the instructors seem to just have a chat throughout the sessions.
January 2024 by hukum chawla
I drove to the center today for swimming lessons for my daughter but was told at reception that there are no lessons. There were no lessons last week either. No email or text communication was sent about cancelled sessions, they assumed you have read notice board in the center.least you can expect is some form of communication for such breaks. They are happy to send loads of marketing rubbish in emails but not bothered to send important communication.very disappointed with the management.
January 2024 by With Opinion
The pool showers have mould growing. You can smell strong mould smell as soon as you enter any of the shower cubicles. Disgusting!!?Also the big pool always feels so cold. Not sure if they are keeping it at the right temperature, no wonder people are avoiding it in winters
January 2024 by M M
I had a swimming lesson on Tuesday 2nd January 2024 and it is very important for me to have it due to my mental and physical health. I changed my return ticket from holidays to come back early for this but when I reached there, I was told there is NO SWIMMING LESSON. They deducted the FULL MEMBERSHIP fee right on 2nd January 2024 but there was no swimming lesson on that day. There was no lesson in the previous week as well and charged the FULL MEMBERSHIP for December. I don't know how this is allowed. This should be reported to the consumer right team if I do not get my money back. Staff is very friendly but management is poor and below standards. This place really need a review by the independent body.
January 2024 by Saydul Ali
No hot water in shower for weeks and hair dryer for men's not working for over two months
December 2023 by Renan Luiz
The 25m swimming pool is very clean, however, it can get very busy due to swimming lessons and areas for public swimming taking over swimming lanes. Changing area normally clean, but during peak times can be a bit messy. Booking system is very easy to use and slots are always available.The 50m swimming pool is amazing and very clean, but unfortunately they only open during weekends, morning time only. I hope this could be extended to weekdays with more time slots.Gym is very nice as well, plenty of equipments and mostly new. Free weights area quite small but overall ok.Overall, this leisure centre is a great option for gym, swimming and others things to keep fit.Soft play area for kids is great, but there is a charging fee.Staff is friendly and helpful, if you got any issues it is easy to address via email and management will reply to you.Overall, highly recommend.
December 2023 by Safa
Subpar gym for the price you pay. Student price is still way too expensive with discount. You get mainly basic equipment and the space isn?t too big to accommodate the amount of people who come here.Would be great if on the Everyone Active app you could see how many people are in the gym to save you a trip of coming here just to find all the equipment occupied.Some machines are so rusty and some spaces very dirty. Changing rooms need a major updating as well. Sometimes they are quite dirty and the amenities are appalling for the price you pay as there is only basic showers and dated hairdryers that are normally tattered or broken. Toilets are constantly shocking as well, one is always out of service and it just feels dirty entering the bathrooms here.Classes I?ve taken have always been lovely, never particularly challenging, but seeing how the majority of the people who take these classes are elderly people I can see why they wouldn?t push you too far.Also no women?s only space here which I think is a huge oversight in this day and age.Overall, I froze my membership and have not felt compelled to renew it. So so supbar here.
November 2023 by Hamida
I regretted registering my both children, most of the time the hair dryers are not working and no warm water for the showers. I pay £70 a month I don?t receive a good service.
November 2023 by Z Grigaitiene
Great experience. We had a private birthday party. And I can say it was great. Everything is in place, a clean and safe environment. Toilets for kids and adults, hot coffee and tea. Great and welcome staff members. There are 2 little riding machines that kids can sit on, payable by contactless payment. A high, but safe soft play, climb, 2 slides, one short, one long, and a ball pit. Small round tables with chairs.
November 2023 by Cherrelle Hinds-Swaby
It's a shame that there are a few swimming instructors that don't take their job nor the safety of their pupils seriously... I've observed instructors who are meant to be teaching young ones swim, standing around talking and leaving their students unattended.In about a month of a family member learning to swim, today was the first time that an instructor actually entered the pool to properly support the learners. My family member actually learnt to swim on his back. He was so excited and said this was his best lesson.....This is definitely the treatment the children should get when parents are paying for lessons....Wish I knew her name!!! You earned them one more star!!
October 2023 by Sally Hammond
I will share my experiences when somebody either at the gym or head office addresses mine and a few others complaint a month ago.
October 2023 by Catalinka
Nice gymEverything is tidy and cleanHave a lot of equipment to use
