March 2024 by Michael Robertson
Edmund at your Ealing branch was very attentive and professional in helping with our enquiry with the carpet. His knowledge with the products was very knowledgable.
February 2024 by Rami Rezgai
Thank you to the Carpetright team and to Hamid and team at Dreams Laminate for organising and fitting brand new flooring. Very satisfied with the service received!
February 2024 by krysia rakowska
Service at store was great - all staff very knowledgeable on product. Special shout out to the Floor fitters - Hamid and his team who went above and beyond to make sure I was happy with end product.Highly recommend!
February 2024 by Asmat Ali
Hamid and his team ?Dreams Laminate? did a fantastic job. Highly recommend very polite and professional work
January 2024 by Adam Hunter
I can't speak for of all branches of Carpetright but Ealing Common branch that I dealt with, I would strongly recommend to avoid like a plague, Aiman is a consultant incompetent, in experienced, and overlooked by his manager Wesley is a store manager, this individual on the other had is simply not fit for this role and level of responsibility. The way he is handled this case from the beginning is much to detriment of Carpetright as company. I paid for my bedroom carpet on the 9.11.2023 and am still without carpet in my apartment, I was promised to have put it in on the 13.11.2023 when filters came out and found that carpet was damaged. Had to go back into the store and actually order another carpet, upon arrival some time later was told that carpet was too short. Causing disruption to family moving in and build completion date, not to mention mental stress and strain with other family members. Today is 10.01.2024 we are still without a carpet and non wiser as to when we are going have ours fitted. We have contacted Trading Standards they seem to be very helpful.
January 2024 by James Lohan
Wesley and Eamon at the Acton branch, were extremely helpful with my recent carpet fitting, gave me a competitive price and the job was done to a high standard, so I would definitely recommend them!
January 2024 by Nick Cutocheras
HelloThis is regarding the Colindale store1. The initial verbal quote did not mention an admin charge of £12 for the fitting only the £108 charge2. The delivery charge is £39 even if we are 2 min drive away from the shop.(I was told no negotiation on this) Also, there is no option for me to collect the carpet if you are using the Carpetright recommended fitters. (which is again outrageous)3. The initial verbal quote did not mention clearly that the £108 is only for fitting not for removal of old one as well even if we mentioned we have a carpet in place now.
December 2023 by emilia d'alterio
Good service!They fitted the carpet and the laminate floor, we had a little issue promptly sorted!
December 2023 by Alex Dawson
Trusted Carpetright to supply and install on 30th October, they never turned up. They then came the next day and cut the carpet the wrong size for the room and stuck 2 bits together, they also couldn?t fit around a door, lay grippers straight and supplied random damaged off cuts of underlay stapled together. They also caused a lot of damage to our house. When I questioned it, they shouted at me and my pregnant wife. Another fitting team was sent, but they just came took 2 photos and left. The manager came to visit, after 20 phone calls and emails, speaking with the head and deputy head of customer service. He said it wasn?t acceptable and he?ll resolve it. Another fitting team came, they couldn?t cut around a door either. They also cut a carpet too small for a room. The carpet that needed replacing was out of stock for another 3 weeks so was told to reselect or wait. The fitter also told me it cannot be fitted in a straight line. After reselecting, they came to fit again and laid down 90% of the carpet well. Though can?t fit stairs, and can?t fit landings. Though they caused thousands of pounds worth of damage to cast iron radiators, TRV valves, wall hangings, aluminium window, front door, light fixtures and destroyed my newly painted walls and shirting boards. They also removed all the fire doors (breaching Carpetright T&Cs) and left. They wouldn?t come back for a week to rehang the fire doors and to put them back on wanted me to sign a waiver that if they got damaged their not liable. Upon paying someone else to rehang them, we found the doors were already damaged. It?s been over a month to fit 5 bedrooms and 2 sets of stairs. We still don?t have all our carpet, yet I?ve had to pay in full, and pay the fitters in full. It?s resulted in 6 fitting appointments (all taken off unpaid), thousands of pounds of damage to our property, Carpetright are not accepting any responsibility and say I have to take it up with their fitter?s insurance companies (but won?t provide their details). I?ve informed them sections of carpet are badly fitted and now they?re just ignoring me. I?ve spoken with everyone at the store Wesley, Ayman, Ismael, Rebecca (Head of CS), Christine (Deputy Head), Charlene and Beverley from complaints team, and load more from customer services. They?ve forced a 9 year old, me and my pregnant wife to sleep on a mattress on the floor on the floorboards for weeks. No one actually cares, it?s all lip service. You might have a good experience here like I did 2 years ago, or it could financially ruin your life for the next 6 months and cause a crippling amount of anxiety and stress for you to sort out. I've contacted them over 150 times and no one from Customer Service bothers to contact me anymore.
December 2023 by Anthony Konadu-Boateng
Hamid and his team did excellent job. We?re on time and very thorough in executing the flooring. We are happy with their work
November 2023 by Isaac Hiorns
I needed to order a carpet bar after it was missed off the original order. Firstly there was no notification that the item had arrived in stock (apparently it is the customers responsibility to call and check if their item has arrived instead of receiving an email when it arrived).Subsequently, the supplied carpet bar was the wrong colour and a replacement has still has not been supplied, despite numerous emails over the past 3 months since the original problem occurred.
November 2023 by Nita L
Wesley gave excellent service even though he was on his own and had other customers to attend to.
November 2023 by Parin D
Wesley is a very knowledgeable person. He went above and beyond to help us on deciding on stair case carpets. Thanks once again.
October 2023 by Katy Gigiberia
Hamid and his team did my laminate flooring and they were so polite and professional. They went up and down and the results made me over the moon . Definitely would advice you to ask for Hamid for your hard flooring jobs . He is super knowledgeable about hard flooring jobs . Will recommend him to all friends and family and Neighbours.
October 2023 by Stefan Micu
I ordered a carpet from Ealing Common store and I ended up recommending my friendAyman was helpful but ISMAEL was a saviour he knows everythingHe is the bestMy friend ended up ordering a carpet for each room so 2 in total and vinyl Shivani from Brentford branch helped with it (she was very helpful )