February 2024 by George Morina
Good customer service in this branch,but it can become much more efficient with the right head office management.
February 2024 by Zak Bux
Terrible service and help one till open which had a very rude and aggressive unhelpful individual who wasn?t willing to help instead went on their phone to message people
February 2024 by ryan abouts
Very rude and moody staff very unhelpful didn?t get her name but one Asian women I spoke to was even on her phone. No indication or what to do or any help very impolite
January 2024 by Ajaz Khalid
worst experince i opened acount with them for daily in and iutbgoings .now i understand why they are closing they stoped my payments and made me wait all day wasted my time did not helped instead put hold on my account rubbish service will close the -acount
January 2024 by Maria Shahi
I walked in today. Only 1 counter was open, no queue, I thought wow great won't take too long.I asked for 3k, first the woman at the counter asked me rudely what the money is for? How about: none of her business??!! Then by telling her that it's for a new car, she has the audacity to ask me where I've seen the car? How about: none of her business??!!I didnt answer her, she then says: oh it's because loads of people get scammed..Don't worry lady, I won't get scammed just give me MY money.But what shocked me the most is that she took my co-op card and my driving licence and asked me to sit and wait on a chair. She then goes to the BACK of the building, disappears with my sensite information to get approval from her colleagues. Really???She comes back after a few minutes, waves me back to the counter and then gives me the cash without counting and tells me this has been counted by 2 colleagues at the back already.My goodness was I stunt.... This shouldn't even be legal???I'm switching back to Lloyds, this is unbelievable.Why and how does co-op want us trust an ordinary employee with our details in our absence. My license has my address on it, my DOB, my card is with her while i'm not there to see what she's doing with it.I switched to you guys only on the 4th of Jan this year, I'm so glad I walked in today to see how secure my details are with you.I'm going back to Lloyds. Thank you so much but the most ethical bank isn't so ethical after all.She has the audacity to speak about scams when she herself is being the biggest threat to me and others. The good reviews must be a scam too.
January 2024 by anu shikari
Such a rubbish bank first of all it has very limited branches specially in london second they have stoped my online transaction and want to know why am i wanting to pay some one ofcourse its my money incan pay any one why you holding my payments and asking me to travel 7 miles and come to your branch and explain ???? I need explanation its my money i can move any where none of your buinssnessWill soon cancle this account as i just opened .
December 2023 by M D
Excellent customer service at this branch in Ealing Broadway, which was a pleasant reminder of bygone days when you could go into a branch and get prompt and efficient service. I wish they would reopen more branches! The manager, Mr Victor Perez was extremely helpful, efficient and courteous. Many thanks to Darcey as well for her prompt communication with Ealing branch and helping me get the necessary paperwork. Mr Victor Perez is an asset to the co-operative bank. Thank you for all your help.
July 2023 by Rose Quinn
Diabolical service. No one answers the phone. Moody unkempt counter staff I'm amazed these people are employed. Avoid this place absolutely awful
June 2023 by David Curtis
Worst banking corporation in Britain DO NOT BANK WITH THE CO-OP
May 2023 by K GSC
There was only 01 agent at the counter when I arrived. She directed me towards Victor. Victor asked me to wait. While waiting for him, a customer came in and asked me if there was any agents. Indeed the only agent at the counter went on a break so it looked like no agents were in the bank.Victor was cordial and professional. He addressed swiftly all my issues and more importantly explained in words and pace I could understand.It was a positive interaction for me.
April 2023 by Steve Kingswell
They don't answer the phone! Tried numerous times.
April 2023 by vimolrat kamdee
Great Manager... Super A +++++
January 2023 by Exclusive Offices
£909.87 missing from our business account.Staff member working from home and has limited resources.Claims it will take 25 working days to investigate, which is over a month.Manager Colin refuses to come onto the phone from the office.On the phone for over 2h 6min and counting!!!
October 2022 by hishdp 1
Victor was very helpful, sorted our issue efficiently and was an enthusiastic guy!Very down to earth (Y)
July 2022 by sjuma1
Inconsistent behaviour