December 2023 by Maureen Nedd
Another unsatisfied customer. Like AP (see review below from 5 months ago) no design plan was received and emails unanswered. The experience was abysmal with this 'experienced design consultant' showing no interest in providing the advertised design expertise. The reveal bared no resemblance to what was discussed in our all of 5 minutes consultation. Customer relations have apologised yet their solution was to contact the same design consultant. Avoid these timewasters
October 2023 by Amz Lal
The customer service isn't very good in this location. Ordered click and collect 4 hours prior to arrival and the order had not been picked. Apparently stock had not arrived or all 11 pieces showing in stock had been stolen. Stock was sitting in a pallet from the morning and left on the shop floor. Many items not on the shelves. The car park is full of rats, the mess around the cafe area needs cleaning up. Disgusting environment.
October 2023 by M W
Such a dirty store. The car park is full of litter and fly tipping. Pretty disgusting
September 2023 by Faisal Sayeed
Good location. Well stocked. Reliable provider. Courteous staff available to assist
July 2023 by A P
Spent hours working with Oaudi the design consultant, never received my design even after following up by email two times.
June 2023 by Rajesh Tateri
Bought paint.was reduced good service as usual
May 2023 by HaRdY SiNgH
Most of the staff miserable especially ?Helen? on the counter. Not even a hello or thank you. Customer services skills need to improve in this branch. If the staff don?t want to be there don?t take it out on the customers. Shocking. Only bonus about this store is it?s close next time I?ll just go selco.
May 2023 by Celon Delon
Waited for a delivery that never arrived, only for the drivers to lie and claim it was nobody home. Still awaiting an alternative delivery date and nobody from the store delivery team responds. Stay away.
April 2023 by Nitesh Pindoria
Poor customer service from Rashi who made no attempt to help rectify our issue in regards to kitchen order. We walked off disappointed and no further purchases will be made there again from us. We had ordered kitchen cabinets online and we had bits missing such as plinth brackets, and doors. We were seeking help but she was selling us another whole flat pack just for doors. She also gave some bad advice regarding plinth brackets. We won't be shopping at Wickes again for sure.
February 2023 by Brendan Weir
Very poor service. No available trolleys. Most of the trolleys tie up in click and collect. I was told to go back out and search the carpark for one. I could not find one. So I left. I spend my £237 at nearby Selco's. Hopefully never to return to wickes again.
February 2023 by Anish Gohil
Maintaining all the gov guidelines & very helpful staffFound less staff working on weekends and store was very dark .. can understand may be due to cost of living crisis ... But still the working staff was very helpful.. good customer service
February 2023 by dj casanova
Maintaining all the gov guidelines & very helpful staffFound less staff working on weekends and store was very dark .. can understand may be due to cost of living crisis ... But still the working staff was very helpful.. good customer service
December 2022 by Sami Mosadegh
Great and helpful staff. Quickly done what I needed.
October 2022 by Abie mogul
I've been going to this store for 26 years. It used to be cheaper than B&Q. Now a days it is struggling for business. It may be due to online competition.
August 2022 by Graham Mulholland
Wickes may not have the amateur DIYer-friendly polish that the big orange DIY shops do but they have everything needed for jobs large and small, including some trunking I couldn't get elsewhere, with staff just as good. The only negative "trade-off" is the lack of timber cutting service which not having a van, I do visit the orange place for.
