November 2023 by Louise Nicholson
Brilliant little local B&Q and all staff were so helpful. Security guard knew where all things were and the guy on the til was cheerful. Thanks!
October 2023 by Yamina
I was helped by Abdel who is absolutely lovely. I asked for his help as to where I could get the planed smooth timber I was going to purchase to get cut to what I needed where he said they don't do that in-store. He graciously offered to cut it after I purchased it with the hand saw he had behind the counter and helped me measure it perfectly and cut all 6 pieced for me even though whey were closing. I really appreciate his help. Great customer service. I would recommend anyone that comes to this store to speak to Abdel if you need help.
October 2023 by Jon Campbell
It's good and convenient for click and collect. But for day to day DIY/Home improvement products apart from paint it's not so great.I do recommend the click and collect or next day delivery to the store services. It's not usually busy and collection is fast.If you need paint, brushes etc and small bit like plants and outdoor flowers it's very good. But general fixtures and fittings, tools and hand tools check but buy online for guaranteed product.
August 2023 by Dan
I drive 40 minutes to get here because online shows the material i was looking for was in stock only here. Once arrived, i've been told "we don't have it but you can order it for you" stupid idiots i could order it by my self if was that the point. Problably find it even cheper. Now an other 40 min drive to comeback home.
August 2023 by Josie Olliffe
Very friendly and helpful young female assistant who got our order sorted out. She was very helpful and polite and made our shopping experience very positive.
August 2023 by ROGER HOUSTON
Ordered item via click and collect and was told it would be ready for collection at 1pm the following day. Arrived the following day at 2 30pm only to be told its "out of stock you can have a refund" out of curiosity i went back onto website, the item was still showing as available for click and collect, I placed and order, again, and they happily took payment for an item they did not have and had no idea when it would be back in stock, shambolic.
August 2023 by Andy Craddock
Really no point even trying with this lot, made an appointment for a Saturday afternoon to see someone regarding a new bathroom. Looking to spend circa £15k which I thought would be enough to hopefully guarantee their attendance. Got there and the only person working in the section is helping another couple with their project. Fair enough, we stood there for 20mins before the staff member asked us if we had an appt, after explaining that we did and it was 15mins ago she said she was busy, couldn't see us for at least an hour and maybe we should rebook. She then went back to the other customers. Case closed.I was rather annoyed but we left and mulled over what to do, we didn't return that day due to prior engagements. A month or so later my wife convinced me to give them another chance, so..this time we booked for a mid morning slot thinking that we can get seen and some other unlucky punter might have to get let down after us like we were previously. Instead, we received an email an hour before the appointment (not even a call or text, it's not like we generally check our emails THAT frequently) telling us the appt had been cancelled due to staffing issues and we should try to rebook.I don't really like leaving bad reviews as it would be much more preferable if I was now stating how great my new bathroom is but instead we got messed around twice with no further follow up.I do feel lucky in some ways we didn't go with these guys though and if they can't stick to a shop appt the building and instalation would've taken years.Just some words of warning if you're considering using this company
August 2023 by Jeslyn Low
Grace & Christian were extremely helpful with my purchase and made the click & collect really easy for me!
July 2023 by scotty forsyth
Was down here for work, wish they had these stores where I live (north east). Lovely staff who were always happy to help, and recognised me by the end of my time there!
June 2023 by grant adam
Nice little DIY store staff very helpful
June 2023 by Terry PR
Its OK, but not as big as some of the others (A40 Acton for example) so don't expect too much of a choice. We were looking for a certain type of paint, but the range on offer was limited.
May 2023 by Ryan Smeaton
Very helpful staffParking local is an issue
May 2023 by George S
Relatively small B&Q, with limited stock and product show. Nice people though.
May 2023 by Maureen Mooney
Shame didn't have what I needed, sold out. Very helpful staff.
May 2023 by Helena Stratford
On Saturday when I went in to buy a small bag of potting compost..the security guard was extremely helpful giving me advice which one was the best to buy. And the young man who served me was very helpful & Jolly.
