November 2023 by Paul Williams
My next door neighbour waited in for hours as she had a mint wardrobe to give away,I went out and back and it was still outside her door so have a guess what?it's in my bedroom now thanks BHF
November 2023 by Rebecca Werres
We?re moving and so had a lot of good quality home items to donate. Booked collection online and picked two dates for collection. I the waited for a call to confirm the collection. It?s 3 weeks later now and I?m still being ignored. I?ve called 6 times - nobody picks up. Nobody came to collect. Will go somewhere else now.
October 2023 by Demyd K.
they have good stock but it?s impossible to reach them over the phone, you better walk down to talk to them in person, lady claiming she is the only person running the floor :(when they deliver they give you 6h slot but then calling you saying we will be in 5 minutes, so no notice at all, I was at the shop, 10 minutes walk so if they would call 15-20 minutes in advance I would be able to meet them there.I do understand it?s a charity shop and etc etc but basic communication and costumer services must be in place, British Heart is a huge foundation, doing very good things as part of charity, it?s a pity we can?t leave good reviews in here?
September 2023 by Sky Huang
?ONLY for collection service?The driver or collection staff is very unprofessional and irresponsible. First the staff arrived late. And because I select to pick up in room. So the staff should come to my apartment. But after a phone call. The driver just drive away. I called after to him and ask about this. He just keep saying he ring the bell and I didn?t hear it! And he don?t know why I didn?t hear. That is really rediculous because I was seat in front of the bell waiting for that nonexistent ring for 3 hours. This really makes me will never donate to BHF. Don?t waste your time and your kindness for such unrespectful and unprofessional service????And they never response to your phone call.
September 2023 by Carmen Bourn
Amazing shop! Known the shop for years but new manager Charlie is amazing, so helpful when I had a house full of big old furniture worked around my difficult schedule. Also been able to furnish my spare room on a budget with great stuff, next my living room ! ?
September 2023 by Billy Mitchell
Great Store, Beautiful items, you can really tell this store takes pride in the stock and layout.The new manager Charlie is very friendly and helpful.great customer service.
July 2023 by Clare 1
ALADINS CAVE IN WANDSWORTHI Visited the store on July 27th I was impressed by the quality quantity and variety of the items available.The layout of the store is good and the products are well presented.Staff member Charlie was absolutely fantastic and genuinely happy to assist me. He helped me choose some items which look fantastic in my home.Delivery was fast and arranged for July 28th(the next day)All went smoothly.I will shop here again
April 2023 by Thomas Gygax
(This is review of their collection service, not the shop or the charity.)Collection was organised efficiently via website, but on the day they showed up, found fault with every single item ? all in excellent condition, some virtually new ?, and didn?t take anything. Utter waste of time, and insulting to people?s generosity.
March 2023 by Susannah Maloney
Hi I would like to thank British heart foundation wandsworth for the great service I received yesterday in the shop everyone was polite and helpful my sofa arrived today safely by your lovely delivery man thank you again for all your help
March 2023 by Miloud Aniba
DON'T BOTHER organising a collection and here is why! I organised a collection for a sofa that is in a good condition and advised it was on the 5th floor. I was told collectors will go up to 5th floor. Once, that individual came I told him the sofa was light and I could take it down 2 floors for him. I just needed him to help me carry it out the flat. He said "He didn't have time"!!!! I called to complain to BHF and she first claimed drivers pick up from up to 1st floor, then 2nd floor, whilst the day before I was told 3rd floor! This is a DONATION and they refused it. I was then told they use this company that pick up on their behalf. This is where the issue is since they sent me a guy who could not speak half decent English, had no social skills and literally just left because he could not be bothered. BHF, maybe leave it to charitable people and a good heart! Never again will I request your services!
December 2022 by The Damsel Rabia
I visited This morning n I was struggling with the problem of my stuff to reach to first floor....I would appreciate the manager there..... he was super lovely person who actually tried a lot to solve my issue.... n did as well..... I forgot to ask his name..... but lots of love to that guy.... people like him make the customer more happy and comfortable to reach them.... thanks a lot.....honestly I can?t thanks him enough.... thanks again....
November 2022 by Riccardo Catanese
Staff very rude and unwelcoming. We purchased a chest of drawers two days ago and went to pick it up today. We live 45 seconds walking from the store (literally) and we dared ask if they have a spare trolley. One of the warehouse staff (male in his 50s I believe) who was carrying an empty trolley somewhere just gave us his back and said, in a very rude tone and while turned around, "no", the proceeded to walk away.Extremely rude and disrespectful towards customers who bought goods and gave you business.Would not recommend bringing your money and business to a place where such employees disrespect you and treat you in this manner.
November 2022 by Will Moss
Picked up a nice leather sofa for under £100! Staff were v friendly and delivery men helped us get the sofa in the right place
August 2022 by Tash Shan
Good selection of secondhand furniture. It's quite a large store and stock is constantly rotating, so it does pay to go often if there is something you are looking for. Staff are great too - Sharon and Kingsley were really friendly and helpful.
May 2022 by Bianca Laurella
I love this place, I found really good stuff for my room there. Good quality and good prices
