October 2023 by Google user
I like it here. It?s pleasant to shop here, to walk around and interact with staff.\\nIt?s now cheaper than the local Sainsburys and the produce is fresher and of better quality.\\n\\nThe newer self-scan tills are better, and thank god they?ve installed a click and collect self-service machine! I was getting fed up of waiting ages for someone every time I wanted to return an item of clothing. However, when I took the trouble to ask the staff how their day was and how busy they seemed, the gentleman told me that there are sometimes only three sales people on the shop floor on a shift, and they simply don?t have the bodies to man the click and collect till all the time , especially if someone is off sick.\\n\\nRegarding the staff- sometimes one or two have been curt in the past, but I?ve always encountered politeness and professionalism. They do often look tired or overstretched. I?ve witnessed some customers on the other hand behaving so rudely and impatiently with them. These customers have obviously never done a job that involves interaction with the general public. It?s hard work! It costs nothing to ask for something politely and say thank you?
June 2023 by AT
I really enjoy the shopping experience in here. So much to offer, would be nice to see a few smiles from the staff though!
April 2023 by Clare Li
I had the first unpleasant experience in this shop this morning.I was quickly getting two items for evening dinner. I had a few small coins in pocket, so I dropped them in the paying machine and trying to pay the rest by Apple Pay. Somehow the machine started to change pages automatically, eventually shut down and restarted itself.(New machines they recently installed)I ask the lady to assist, after a brief conversation, she basically just said sorry nothing she can do, with a rushing attitude. While it was not at all busy. No solution, not even a proper attitude.So I took a deep breath, asked her if there is a manager who might knows better about the new machines.She was impatient, after afew minutes, the manager came. I repeated what happened. His response was worse and unbelievable?he said what I said couldn?t have happened. ?!!!!!! So was I lying? ?.!!!!!!Eventually, the lady came in over again and asked my number and said can call me if they find the money.My TIME also lost.Plus, I m costing MORE TIME to write this comment.(I ve been using this shop since it firstly opened, always was good. Today, is unbelievable)
April 2023 by Kevin Ht
Hard to find parking! This store has it all.
February 2023 by Thomas Dowrick
Big, loads of tills, lovely staff
November 2022 by Alfie Berry
Oh where to start? I got a bargain meal deal for 2. I opted for the Shepard?s pie and what a brilliant choice that was whilst I?m writing this review I?m still thinking about how amazing it was. I would highly recommend opting for this meal. 10/10? GREAT
November 2022 by Richard Halford
Ideal shopping for us just down the road excellent food choice, great bakery, good you can order Xmas food in store. Pleasant staff. Good wine and beer selection as well. All round going to be my local shop
August 2022 by Gauri
Convenient location and a good selection of items. Very fresh produce and surprisingly good fish.
July 2022 by Thuy Tran
Great food selection of great value
March 2022 by James Harrison
Good quality food and good service.
February 2022 by Tom H
A well stocked and well managed store with staff who are ready to assist customers.Good shopping experience.
November 2021 by peter stanford
I went to this M&S store yesterday, and wanted to pay for my items at the manned checkout, however there was no one on the till and they refused to serve me at the manned checkout but instead told me to pay at the self scan checkouts. I told them that I get electric shocks from the self scan checkouts and therefore wanted to pay at the manned checkout but they still refused. This is the type of service on par with a place like Poundland and not what you would expect from a supposedly upmarket place like M&S.I'll be taking my business elsewhere from now on.
October 2021 by Lauren Young
The staff in this store are so obviously disinterested in helping customers I actively avoid some of them because I know they will so unpleasant to deal with. Before anyone assumes I'm a 'Karen' I've literally been told 'you need to learn its a machine' when two tills broke down and I had to move groceries across to a third one. I sure do appreciate being scolded for their defective tills!
August 2021 by Cauli
Nice shop but the staff are always messing about and there's never someone at the click & collect desk.Also if the M&S miniatures collectable is being advertised you should have it in stock.
October 2019 by Duktig
Gorgeous place and quality products. Fairly recommended.
