October 2023 by Bettina Durán
Bad service. The girl at the till is rude and very unwilling to help or do her job.
October 2023 by Syl G
Only staff ignoring us
September 2023 by Michael Young
Giving a low review for a poor men's section with little choice and there sometimes isn't staff in the area.
October 2022 by shit house
most pointless branch ever for men they have 2 t shirts and 1 pair of jeans
October 2022 by Yasser Arafat
No staff on the floor, disgusting and stinky changing rooms.Better off to shut the store and rely on the online shopping rather than ruining the brand reputation
October 2022 by Rejina Parvez
Ordered a set of clothes for baby which arrived with the top in one size and bottom in another!! Never had issues like this with next so washed and was ready to put on baby when I noticed the bottoms seemed tight. Took back to store with receipt expecting a refund as this was a faulty item but was told can't be taken back 'as it has been washed and can't be sold again'. Had it not been washed it would have been taken back and sold again WITH A TOP IN ONE SIZE AND A BOTTOM IN A DIFFERENT SIZE apparently. Spoke to someone in head office who said it should have been refunded or credited as it was fault in the warehouse .Totally inadequate customer service with a member of staff who could do with a bit more training and common sense.tl Think she was the mananger, looked old enough.
October 2022 by Evie Twomey
Awful service. The girl at the till made me go searching for the price of the boots I was buying as it had no tag. And to top it off left the security tag on one of the boots I bought. So another trip with small kids all the way back to store to resolve it.
October 2022 by H
Terrible customer service in the store. Staff are rude and aggressive and unwilling to help.
August 2022 by Ruth Knaggs
TIMES WRONG ON WEBSITE. Rushed so much to get to the store in time. But they were closed at 6.30 despite website stating 7pm closure. Not even nearly good enough for a huge company like next. Unimpressed. However, other than that - customer service in store is good. Sometimes very slow though.
June 2022 by Eva Rodriguez
Unhelpful & passive agressive staff.
May 2022 by Amy Hooter
Ab8t quite but made shopping easier and queue smaller
January 2022 by A Dee
Ordered some items for collection in store under a different name to my own. Get a text a few days later to say its been collected, called Next who say this is a mistake. Went to collect my parcel, Next were unable to find it after looking for an hour so organised for a member of senior staff to call me - never got that call. Rang Next again myself and they discovered my parcel was in fact in store. Returned today to pick it up and was almost not given it due to my name not being the same as the label - 3 phonecalls with Next and no one mentions this could be an issue!? I have the card I paid with, can provide all details about the order, how is that not enough? Thankfully I received my parcel today, but I won't be ordering from Next again because this has been a complete hassle and has taken too much energy to rectify - not happy.EDIT: I'VE BEEN GIVEN SOMEONE ELSE'S PARCEL. GDPR PROTECTION?..
October 2021 by Leo Lightning
Brillant, love their clothing and they are Friendly toward Gender non confirming people
September 2021 by Susy O
Terrible service we received, not even one apology, manager said she could not serve us as she was folding clothes on the side, everything rather messy. Complete let down. Will not be coming again.
August 2021 by Kim Cullum
Said its open until 6 today for returns but came and its closed at 5.
