March 2024 by Tremaine Sandhu
This club went downhill so bad after nearly 15 years of being at this gym, the machines are always broken. The stair machines were broken for months and the equipment is outdated. The price increase is a joke aswell. Some of The staff that worked there were so rude, especially this one female at the front desk think her name was Maggie or something.
February 2024 by Calum Ward
Honestly such a rank spa & changing facilities in general. Filthy. And always leave feeling incredibly ill. Don?t go near it!
February 2024 by Jurate Wall
The worst gym ever. SAT- SUN is 100% creche. No relaxation in the changing areas or the pool. There must be a children- free time added to the timetable, as at the moment it seems that the whole borough bring their children to the club at the weekends.
February 2024 by Christian Macween
Absolutely filthy the toilets changing room and the lockers have been broken in to many of times and nothing gets done about it they should change the lockers to keys rather than manual padlocks that are attached.
January 2024 by Sam Loader
I can see the previous review around the drop in standards I can not agree more, despite me raising several times with the team no action has been taken, I have been coming here for 5 years and just so disgusted at the state of the gym, and the lack of soap etc.The build up of grime and lime scale is not just from one or two days but months and months of neglection.The gym needs closing for a deep deep clean.On top of this the staff while polite and friendly seem to not be worried about poor behaviour from other members or the hygiene issue.
January 2024 by Marty A.
I can?t believe after being a member at Nuffield Health for 10 years I am writing this review and leaving the gym that I once loved soo much and referred soo many of my friends & family.The issues I've observed and experienced at the gym are as follows:1. Cleanliness and Hygiene: Since the pandemic, it appears that there is a significant reduction in cleaning staff presence, particularly in the men's changing room. It seems that cleaning efforts have been scaled back, especially during daytime hours. The presence of small water flies in the showers is not only unhygienic but also uncomfortable for members. Furthermore, broken facilities (please see attachment) are left unaddressed for weeks, posing potential hazards.2. Amenities Maintenance: The provision of basic amenities has become inconsistent. Soap dispensers are often empty for days, which was not the case before. This reflects poorly on the overall gym experience.3. Cleanliness and Safety: In the stretching area near the pull-up machines, there are noticeable spiderwebs (please see attachment). This not only affects the ambiance but also makes members feel uncomfortable and raises questions about the overall hygiene and maintenance of the gym. The gym is falling apart in various areas which also puts us a safety risk.4. Stock Levels: The drinks and snack options in the gym are frequently not stocked, and the fridge is often found empty. This is disappointing as access to refreshments is important for members during and after their workouts.5. Staff: It appears that lifeguards are not consistently present on the premises. The safety of members should be a top priority, and the current situation is raising concerns about the well-being of gym-goers. The majority of the staffs attitude (especially the senior staff) is very poor and not hospitable nor welcoming as they use to be, I don?t blame the front of desk I blame their superiors for their poor training.6. Security: A particularly distressing incident involved a break-in at the gym where my wife's locker was tampered with, and her belongings were taken. The fact that this matter has not been properly addressed and resolved is deeply concerning and reflects negatively on the security protocols in place.I have noticed that since Nuffield Health took over from Virgin, not only have standards declined, but the monthly membership fees have also increased. This raises questions about the value we, as loyal members, are receiving in exchange for our memberships.I believe Nuffield Health can do better, if they actually want to and it?s sad the only good feature left at the gym is the jacuzzi and the two spacious saunas.
December 2023 by Stephanie Ibrahim
Great atmosphere and very friendly. Not overwhelming. Instructors are very friendly.
December 2023 by polina grivkova
I was looking at some reviews in the last couple of weeks, I must admit I do desagree.The gym is struggling, but they do their best. I really enjoy my freestyle dance class with Michael every Saturday. I lost some weight and its give you lots of positive energy.Nuffield needs more classes like that to get more members and more paying customers.Thank you very much for all reception staff, always with the smile and happy to help.Will recommend to my friends and family.
November 2023 by A A
Carmelina Massaro personal trainer is a Rude staff.joined first time and asked for help, she told me"Don't think you pay for the gym and you can just ask when I am busy" which she could just say wait I am busy.I stopped going any more
November 2023 by Jamie Crawford
Unfortunately had to cancel my membership after many years at this Nuffield. Gym has become increasingly overcrowded and busy at most peak times in mornings and evenings and cleanliness of the changing rooms/shower facilities has dropped off. You can get better value for your money at other clubs in the area, which is a shame as if the club had a bit of a revamp it has the ability to be excellent. I have now joined as a member of Virgin Active.
November 2023 by tio t
The customer service at Nuffield Gym in Wandsworth is truly exceptional, and I have to give special recognition to Tamara. Her friendly and helpful demeanor, combined with a genuine commitment to customer satisfaction, made my gym experience outstanding.thanks to Tamara and the entire staff for providing the best customer service in Wandsworth!
November 2023 by Steve Taylor
I feel sad to be sharing this review given how long I?ve been a member at Nuffield Southside. I joined over two years ago at a big time of change in my life dealing with mental health challenges and lost a lot of weight and improved my fitness here (around 8 stone)Recently, the list of issues has grown and peaked today when I was greeted at reception with a ?your membership is ended? Having been a member for so long this impersonal and sudden ?welcome? actually hurt. It?s hard enough for some to step food in a gym and as a MASSIVE company with fitness centres and hospitals across the country this sort of welcome is extremely discouraging. I am always so friendly and chatty :(The steam room is always broken now with long repair times and although the pool is nice it is often busier now than before (not the centres fault just a challenge) for the price of membership and no communication beyond the signs at reception that sit unchanged for weeks it?s not good enough and value for money plummets.I have to personally thank Carmelina for welcoming me to the gym floor and giving me PT. She is excellent and really supportive. Also Charlotte is always friendly and although I never trained with her always had a big smile! Seeing the way they encouraged others was a breath of fresh air. They are the examples of how good this gym could be.Today, following my ?ended membership? I was told all of the managers were in meetings and to come back. Sadly, this time, it?s the last straw and I won?t be coming back. If this is the treatment at a gym I wouldn?t like to see what Nuffield hospitals are like?
November 2023 by Valentin Tereschenkov
It?s not a terrible gym, but very expensive for the quality. It was a lot better in 2022, I believe ownership has since changed. Now there are multiple broken machines that remain broken for months. A significant portion of stationary bikes, stair climbers and other cardio equipment and strength equipment have been out of service for months. This makes a difference when it gets busy which it regularly does in the evenings. Half of the water fountains are malfunctioning or fully out of service. Gym staff are a mixed bag, some are ambivalent, some are very friendly (shoutout to the tall Aussie guy, can?t recall his name but really approachable and helpful dude), and some are a bit rude. The hours are good and they have some good amenities (sauna, hot tub, pool, steam room, soap and conditioner in showers usually well stocked, 1 gym towel per visit, selection of classes) but for £100 a month, I?d probably switch gyms for another company if I wasn?t personally planning to leave London in 2 months. £100 is exorbitantly expensive for what you get, even in a city like London, when comparing to other local gyms at a similar price point.
August 2023 by Greg Walton
This gym has sadly turned into a complete shambles. When it used to be Virgin owned it was buzzing, thriving. The creche was constantly in demand, open every day for long hours, run by amazing team. Now it?s barely ever open. You never know which days as it changes continuously. Under staffed. Under loved. So parents can?t rely on it thus can?t often work out.Swimming lessons: cancelled week after week. Pool closures. But do they warn you or send a text or call you? NO!! So we make lengthy, wasted journeys mucking up our entire day.Machines on gym floor constantly broken. Not fixed or replaced for ages. Clumps of dust, hairs, plasters, rubbish lying around weight machines and don?t move/ get cleared away for months.It?s dismal. It?s a shadow of what it used to be. It?s a total rip off. Join another chain and don?t come here.
August 2023 by Praseeda Nair
Overview: For the price, I?d switch to Virgin or David Lloyds. Even budget gyms like Pure Gym/ Better Gym have better facilities and customer service.Facilities: for months on end, the pool/sauna/towel facilities were down. The classes are almost always fully booked and the fees are not proportionate to the state of the facilities. The membership cards and locker system are very dated (padlocks).Value: The gym is not worth the money. The classes aren?t varied enough and the workout area is pretty much in a basement. Not ideal if you like working out in open inviting spaces. The machines aren?t very varied either.Management: The management must be overworked or understaffed because they take a long time to reply and are not consistent. I tried to cancel my membership but was informed that it will lapse at the end of the contract?.only to be billed for months afterwards. I asked for an explanation but was met with boilerplate messages and ZERO consideration or empathy. l will be switching back to Virgin after being so badly burned by Nuffield?s poor customer service.
