November 2022 by Andie Battistini
Inefficient, inexperienced and rude staff... the lady who served me, made me buy a pair of shoes through Klarna telling me that I was gonna get the shoes straight away. After I paid, she said \\\"Oh, actually you have to pick them up in 3-5 days\\\". I said: \\\"but you just told me that I was gonna get the shoes now\\\". Her only response was: \\\"I don't know\\\". This person didn't apologise or tried to make any amends. I needed the shoes for a birthday persent I was giving tomorrow. Now I don't have the money, and I don't have the shoes... I cancelled my order and I'm never going back to that shop. It's better to buy online. I know the situation is bad, but please, at least hire capable people.
November 2022 by Evelina Repole
Very fast and efficient service. I went to collect an online order I made. Only have to say that the show box was pretty destroyed, nearly completely ripped and broken.
July 2022 by Jenelle St Clair Moodie
Beautiful shoes, great customer service ?
July 2022 by Laura M
Very poor service, bad manners from most of the sales team and manager too. And very narrow range of shoes
January 2022 by Christian Platts
Appalling customer service today. Young lady didn't want to help then threw a pair of shoes down without sayings anything, or taking the stuffing out or sorting the laces out and walked away. Absolutely useless. Shame as previously the store is good. Well walked away and bought vejas from online.
January 2022 by George Russell
Lovely staff, however selection and stock very poor especially for men.
August 2021 by j Joseph
Oh dear not great , it's been a long time since I've had to send a negative review.Staff training is all I can say, the lady behind the till saw me but did not acknowledge me and the shop was filling up.Perhaps the team from the Brighton store can give them some adviceSorry head office this is an undercover boss one for you.
August 2021 by Chris Platts
Appalling customer service today. Young lady didn't want to help then threw a pair of shoes down without sayings anything, or taking the stuffing out or sorting the laces out and walked away. Absolutely useless. Shame as previously the store is good. Well walked away and bought vejas from online.
August 2021 by Nicolette Bell
The cashier was very unfriendly. I couldn?t decide on two shoes so I was laughed to myself and she made a comment and said ?Your laughing just makes it worse? and if you are in customer service you should be friendly, patient, accommodating and help the customer decide instead of making a mean comment. I would suggest to the manager to make her work in the storage instead if she doesn?t have the patience to deal with customers.
August 2018 by santi font
1 star to the blond girl working at wandsworth on Friday the 27th of July.
July 2018 by Thania Betancort
A member of your staff in Wanstworth south side is the rudest person I have ever come across. I wanted to make a complain about her attitude m and she asked me to leave the shop. Day was 26 of july at 6:50pm.
July 2018 by Jelezaveta Orlova
Ive been waiting for half an hour to get another shoe size. After lots of promises the staff didn't even give me back first shoe size. Dont waste time and money
June 2018 by Sallyann Wright
Nice range of shops easy access clean and tidy
September 2017 by Bibek Tulachan
I was there around 6pm Friday and there were no other customers in the store, so I thought someone would come and help me out with shoes. But I was wrong, all the staffs were gathered up around till area and just talking to each other. After few minutes of not being approached, I had to call one of them and interrupt their deep conversation. And as soon as I did, finally, one of the guy staff came towards me but I could totally tell he did not want to help me at all cause he started making faces and the way he spoke to me was very rude. If you don't wanna help customers then you're working in wrong place mate.
