November 2023 by CJ Sb
Rude Asian young lady on the 1st of Nov 2023Refused to look for my parcel when presented with the red ticket the postman left in my postbox!I had to almost beg her to call someone else to help!However the manager (around 55 years old man) and another young man Asian employee were helpful and explained what I needed to know.Maybe the girl had a bad day and she took it on me?please be kind to people when you work with them,maybe more customer skills training will be good!Next time I?ll go to Merton Road Postoffice or Twilley Street where employee are always patient and happy to help!
November 2023 by Shirl
THIS POST OFFICE DOES NOT DESERVE ANY STARS AS THEY ARE NOT WORTHY OF ANY!!!!UNFORTUNATELY THIS REVIEW REQUIRES A STAR RATING BEFORE IT CAN BE POSTED, RELUCTANTLY I'VE GIVEN IT A ONE STAR...SHOULD BE NIL!!The Saturday staff need to learn about customer services, especially manners and honesty.I had gone into this Post Office this morning to collect a parcel. According to this rude staff member behind the counter, my barcode (on my 'phone) isn't the correct one. I informed him that this is the only barcode I have been issued with and that I collect parcels frequently using the same format of barcodes. I then suggested using the 'Pin Code' I was also given in order to help him retrieve my parcel. To my surprise, he tells me he can't use that. I then showed my email to clarify that 'pin codes' can be used. He then abruptly tells me to go to his colleague at the other counter as parcels can be collected from there. This colleague who made no eye contact with me whatsoever tells me my barcode won't scan.. THIS PERSON HAD NOT EVEN SCANNED MY BARCODE, and clearly thought I hadn't noticed this, so I asked if there was an error on their system as it wasn't scanned. He then muttered,'yeah'. Nothing was wrong with their system, just them being unprofessional, unhelpful and rude.
September 2023 by Paula Z.
Oh, isn't it just a delightful surprise that our beloved post office has moved to its *oh-so-cozy* new spot at 159 Wandsworth High Street? It's like they thought, "Let's downgrade and make our customers' lives a bit more interesting!"And who ever requires updated opening hours on Google? It's a game of chance now! Will the post office be open when you've got your trolley loaded with packages? Or will you be greeted by that charming sheet of paper on the window, declaring "Sorry, not today!"?The new crew, oh, they're a real treat. I mean, who needs experienced staff when you can have fresh faces and unprecedentedly low service standards? It's like they're pioneering a whole new level of incompetence.And the pinnacle of their brilliance? Printing labels! They'll do it for you, but they conveniently forget to mention you need your own tape to glue it to the parcel. Because, of course, printing labels is a magical process that requires extra materials, but who needs that kind of information, right?
September 2023 by Angus Benedict
Tell customers to put their parcels into the cage which is completely unsafe and anybody can nick them. When you have downgraded from a post office with 10 desks to a post office with one, it obviously shows the staff who work there are not doing a great job. I?ve never met a member of staff in a Postal Service demanding me to put my package into a trolley, I give them the item they give me a receipt they refused to give me the receipt because I will not put it in a trolley in the unsafe area. Instead I have to go and hand it to the delivery driver of the Royal mail so I know my parcel is safe. This lady only gave me the receipt for the parcel. I have just sent after I gave it to the Royal mail workers. Absolute joke
September 2023 by Jaz Bo
Absolutely never going back I?m fed up of teaching Christophe how the Royal mail works I will be using Putney from now on
August 2023 by Lauren Pendlebury
Fantastic service, went above and beyond to help me out with documentation that needed printing. Richard was brilliant and I can?t thank him enough for saving me a lot of further problems, Thankyou!!
August 2023 by T star Sisters
Very rude staff. Wandsworth council boasted upgraded retail outfit - its dirty and virtually empty - also the 4 counters are never all open ! Usually just One grumpy man and a miserable young girl selling vapes between customers. It?s a disgrace to the name Royal Mail!
August 2023 by Ste P
No contact number to speak to someone. Really awful that you cannot speak with a person and have to go through automated calls just to be back to square one.Trying to track a package that says delivered but seems to still be at delivery office by picture.
July 2023 by Catarina Barros
Check it the service you asked for was delivered so there's no stress and they will correct it accordingly
July 2023 by Stephanie Johnstone
Great service, very friendly and helpful staff, but I?m not sure the opening hours on here are accurate. Last time I turned up at 6.30pm and it was closed
July 2023 by Jon Campbell
This PO branch has moved a few hundred meters along Wandsworth high street.159 Wandsworth High Street - previously a TSB bank branch.All the current services will be retained in the new branch meaning customers will be able to continue accessing the full range of post office products and services.
February 2023 by Valerie A
Always super friendly and helpful staff. Not long waiting times. Just don?t go at 9am as people would queue before opening hours and remember to bring a pen :)
November 2022 by GURU W
Printer service available - was helpful for visa application needs
November 2022 by Francis
Stationary desk- Wandsworth post office, the person in front end nameAkhil, giving excellent service. Many thanksSupport with packages and polite service.Francis
October 2022 by Angelika2252
everything went smoothly and quickly ?very nice and helpful staff ?Give them a raise!
