Absolutely Terrible. they have lost two tracked valuable parcels in the space of a year, How is this even possible? I have simply been handed a claim form which is useless as the item I sent I no longer hold the receipt for. The assistant didn't even check my reference number, avoid this place at all costs.
August 2023
I sent a parcel and specifically asked for Tracked 48 service, which should cost about £3. Wasn't until afterwards that I noticed I'd been charged £9 for special delivery, which was totally unnecessary.edit: Thank you for the detailed reply, it seems I was misinformed. It's strange that the best services are reserved... read full comment
July 2023
Had terrible experience there, was dropping of the parcel and they refused to print a label even though I had a QR code and was instructed to visit any post office, they where so rude and dismissed me straight away considering that I queued up for about 25 mins. They need to train their stuff on customer service and how... read full comment