December 2023 by Lhundrup Dorje tulku
I went into the store to buy a jumper , I have a disability so used the lift up to the men's department, I decided to use the stairs to exit , as I was slowly walking down the stairs I was followed by a member of staff who bunny hoped on each step right behind me as I moved down the stairs ,I had no idea who it was at first I was quite shocked and thought it was a local teenager trying to intimidate me or make fun of me somehow ,as I was on the stairs I was very shaken by this person's actions I could have fallen down the steps which were quite hard to negotiate,as I'm getting to the final steps this staff member calls out very loud to his team mates on the floor below to come to the front and meet me as I come off the stairs as I realise now he thinks I'm a shoplifter , his colleague who he called to looked at me and looked very embarrassed and went back to the till area , as I left the store I looked around and the staff member was smirking at me ,,This is an absolutely terrible way to treat a member of the public , to follow me on the stairs and bunny hop right behind me is incredibly dangerous ,I left that little tiny store embarrassed and humiliated ,I'm quite shocked that staff can treat someone like that ,,
September 2023 by Stephanie Martins
Every time I come to this store I always have a good experience. Staff is so friendly and helpful. It makes a difference.
August 2023 by Courtney M
Visted this store 10.08.23. Customer service at this store is sub-standard. Someone needs to retrain the manager - awful awful woman. She accused my mum of wearing the shoes outside that she wanted to return which she did NOT. I had to cuss her out then she gave the refund. Judging from other reviews it seems like this is the norm for her, she needs to be replaced. Only gave 2 stars as the other employees seem fine.
August 2023 by Orlando Sinckler
Good place for clothes. Service is very good.
June 2023 by Federico Ciampella
I had a great experience today, while shopping with my son. The reason is because we were helped by Tasnim, she was genuinely interested and supportive, offering the correct advice and we bought a shirt and a jacket. She also helped us in getting the trousers that were in stock at another store. Truly impressed, it's so refreshing to meet someone that could offer such good service!
June 2023 by Mila Favia
The quality of the clothes are nice, I am forced to go in Kingston as the customer service in Wandsworth it is really bad, and as I am reading other reviews, I can see that I am not the only one on having expirienced the rudeness of the manager that accuse people who returns or want to change sizes of items that was worn in a very rude way as you try to steal or you are a piece of garbage. You are a manager of a store, you and your team should learn customer services. I was also accused of already tried to change something worn in the past. I never even return other things in that store as I avoid to go there, the people who works there are probably employed to send people off. There is only a guy, that I saw once, which was well mannered, the rest disgraceful behaviour. I wonder why it is always empty that store. Before working in stores all should do a training called " well manners" " professional empathy" "respect customers".
March 2023 by Angela Gordon-Wright
I had gift vouchers to use so I net myself a bargain coat.
February 2023 by Vivian Charge
Lots of good sale items. Plenty of sizes. Fairly busy. Only 2 of the changing rooms open. Very polite girls on the till.
January 2023 by florbela ?Flow? Bastos
Its a shame its small and should have more kids choice but I love their fashion wear.
December 2022 by Ollie St John
Some good Black Friday sales but very let down by the customer service. The floor assistant for mens on the top floor had a very bad attitude - insisting to help claiming I and another customer would be ruining the display. This led to a minor altercation with the other customer who left the store because of it.I then tried on a few pairs of trousers in the changing room. None of them fit unfortunately and the customer service assistant seemed visibly negative when I told her I wouldn?t be buying anything - as if it would be a huge chore to fold the clothes and put them back. Not the attitude I?d expect from a brand like River Island.
December 2022 by CARLOS BASTENIER
River Island has good quality clothes at a reasonable price, so people probably wondering why the one in wandsworth shopping center is always empty. well on the mens section second floor is the answer, worst costomer service I ever experience. I was looking some clothes and trying some of them and a woman who was there working in the morning on Tuesday December 6th 2022 was around asking if i need it any help, when i was ready for her to help me with some sizes she was rude and very unhelpfull and on top of that she was ignoring me asking me the same question 3 times because she was not listening to me and at one point she cut our conversation to speak with another customer that ask her also a question and then I jump at that moment because that was unacceptable. she was deniying and trying to excuse herself and even his collegue at the till, that he was very nice and polite, told her that what she did was out of order, I was very ungry but i let them know in a very polite maner what I though about what just happen and I was a regular shopper over there but not any more, her collegue he did apologise on behalf of that woman because she did not, but was already to late, they lost a costomer and I will make sure that this is out there so someone in charge can do somthing about it or that store will end up clossing down in not time, I mean is already empty every day.
December 2022 by l abrahams
Staff had to go hunting for an item for collection, so had a little wait, but was friendly and professional throughout.
October 2022 by Bungo
Excellent customer service from the lady there,Zahra, who was incredibly helpful.
October 2022 by Scott Jeffs
The shop wasn?t closed for another 10 minutes yet I?m being told to hurry up by a staff member. I over heard another customer being told to decide quickly what they wanted and being rushed by the woman on the till.
October 2022 by Ilham Amin
Excellent customer service from the lady there,Zahra, who was incredibly helpful.
