January 2024 by Tingting Song
I went shopping at around 4pm today, the lady at the checkout from the shopping centre side was very rude. I asked about who can I help with the App issue, because I cannot scan by my phone, she keep telling me that I can only the voucher twice a week for at least 5 times and ignoring what I am asking about, just because I used voucher today. I never asked about voucher. She never listened to me properly, just kept telling me the exact same sentence repeatedly, acting like I could not understand her English.
December 2023 by Brian Nuth
This is by far the worst Waitrose you will shop at. Customer service is practically nonexistent here and nowhere near the usual John Lewis standard. I don?t know who is managing this store but they need to select their partners much more carefully and train them properly
December 2023 by nadia roohi
I?ve never had to search for items up and down the whole store before like I have done here. Everything?s spread all over the place and the layout doesn?t make any sense at all. Luckily, the staff were friendly and able to tell me where to go but I?ll never be coming back - I?ll go across the street to Sainburys where they have logic to their systemsAlso - the self scan machines they have are a waste of time & cause huge lines because none of them work correctly. Frustrating everyone in the store
October 2023 by Mohamed Ismail
Horrible experience. I am sorry to say it is all because of my ethnic background, this is in 2023. I am as Waitrose member for almost 10 years . Today I went shopping and at the checkout I paid and left . After 20 minutes I came back as a travel card fell from my pocket when I paid . I came straight to the lady and asked her if she found a blue card , she started asking questions. As I cannot hear well usually I raised my voice to hear me nothing over she told me not to raise your voice and then the security man who happened to be near interfere and started interrogating me in the most abusive manner and took the card to the front desk refusing to give it back . I want to leave and leave it when I met the manager who was understanding and respectable. I told him about what happened and immediately went to the desk and gave me the card. The worst sort of racism and I have told the security man if I am white he will never treat me with such abuse telling me to shut up and close my mouth. I am 69 years old and getting such hatred, this is sickening.
October 2023 by Carlos Tarrio Dios
Extremely poor service, the lady at the till was literally laughing and telling everything about her plans to the guy next to her, making jokes and saying how tired she was, and the gentleman at the entrance of the supermarket who I assume is there to welcome the client was too busy checking his phone as to even say good bye when I said it to him. Honestly, one would expect a bit more from Waitrose.
October 2023 by Gareth Llewellyn
Have we fallen so far as a nation that even Waitrose has gone to the dogs?
September 2023 by My etc
Some entitled, miserable and lazy staffs. Some very nice. Used to have good quality product and produces but not any more :(
July 2023 by Ufuoma Irikefe
I bought milk from there not knowing is expiring the next day I went back to exchange it for a longer date with 8mins of living the store they refused to take it back
May 2023 by tina
Good quality of food.The service is poor.
May 2023 by Leona C
In the last 4 months I have not felt as though this branch is as nice as it used to be, I think there's new management and the quality of the store has declined.
May 2023 by Melanie Collins-Brett
Nice store good selection of food had some good deals enjoyed my shop
April 2023 by Kimi S
Horrible experience. I have been shopping here for 3 years now and was never IDed buying beer or drinks (as I'm almost 30 and does not look remotely 25 or younger). Every time I was purchasing beer with my male partner who is the same age, we were not asked for IDs. The one time I was getting beer and wine, the lady at the check out asked for ID. Should I have been a white male like my partner or not POC, I doubt the staff would have asked for it. It is ridiculous that staff lack understanding of different appearances of people especially other races. The way that the staff communicated was really disappointing, she could have at least asked it for at the beginning straight away but she scanned the all the products and then kept me waiting then decided to ask for ID.
February 2023 by pamela consoli
Staff was rude in two occasions. I work in retail and I know how stressful the job can be...but if a customer approaches you with best manners you don't answer like "you should know..."
January 2023 by Annie H
If only I could give 0 stars!! I don?t normally write reviews unless the service is exceptional or dreadful, in this case it?s the latter.Don?t bother with your time or money if your from an ethnic background. Went in today as I forgot to pick something up whist I was shopping in Sainsbury?s. The tall white young guy that usually man?s the self checkout by the main entrance gave me a stare.I was literally 2 seconds and he was gone!! No doubt to check the cctv because we people of colour all thief right?This is the second time I?ve experienced this, the first time I was literally followed and had to raise it with head office.I think I?ll stick to Sainsbury?s, better all round and I can shop in peace knowing I?m not under big brothers watchful eye.
January 2023 by HackbridgeRes
At the self check as that's how all these shops wants us to pay now. No one there. Had to ask someone in aisles to come over. Barely said a word, walked off. Needed another issues sorted no one around. Another member of staff arrived and again no customer service, barely a word spoken. Waitrose Wandsworth poor.
