October 2022 by Shrishtina Shrestha
I have to sadly write this review as i am disappointed with the boots east ham branch. I had a appointment for my eye checkup and it was due today but i received a call from them and told that i cannot get my eye test done because i had recently done my test at spec-saver( 7 / 8 months ago) ,They advise me to go back and check again at spec saver. The whole point for me to switch at boots is to make sure i get my correct prescription ( unsatisfactory eye test at spec-saver) .The funny thing is I explained my situation to ill ford branch and they book me for eye test . How come Illford branch is okay and East-ham is not???
October 2022 by Google user
I have to sadly write this review as i am disappointed with the boots east ham branch. I had a appointment for my eye checkup and it was due today but i received a call from them and told that i cannot get my eye test done because i had recently done my test at spec-saver( 7 / 8 months ago) ,They advise me to go back and check again at spec saver. The whole point for me to switch at boots is to make sure i get my correct prescription ( unsatisfactory eye test at spec-saver) .\\nThe funny thing is I explained my situation to ill ford branch and they book me for eye test . How come Illford branch is okay and East-ham is not???
September 2022 by Emmaliter Williams
One member of staff Rane was rude just shouting orders at me and my kids and when I wasn't responding to her questions she got irraite and asked louder unacceptable behaviour staff seem to wonder around and not pay attention to anyone whose not their client. Sitting in boots in East ham staff do not acknowledge you change the price at will and then when you state about how other boots treat you they look at you like your lying and set their own prices avoid at all cost
March 2022 by Affan Shaikh
Friendly Nice Staff & Pricing is too much and too much delay on receiving new glasses
February 2022 by arifa iqbal
Last minute eye test after being to Specsavers down the road .Excellent service. really good professionalism. ]Thank u
September 2021 by Ammara Nasir
Worst experience ever and I was charged too much for my child glasses. Please don?t go there if you want to save money. Rude and inexperienced staff whose only concern is to force you to buy something and not helping or guiding you.
June 2021 by Sukanya Ganguly
NOT GOOD experience. I was charged extra for the services. Please validate the price with other boots stores before choosing this one. I raised a concern on 18th March 2021 and today is 19th May 2021 till date I have not been refunded for the services that I?ve not availed. One of my friends also had similar experience, whatever service you opt for online the branch says it doesn?t apply due to policy change or COVID or some other excuses and apply extra charges. TRY TO GO TO DIRECT BOOTS NOT FRANCHISE. I reached to boots customer care, I?m bit disappointed as this matter has stretched now for more than 2 months as it is a FRANCHISE shop.
April 2021 by Afsana Ali
I have a mixed experience with this branch. The eye test went completely fine, until after my appointment I had a store member tell me off for coming in for an eye test when their covid guidelines state that appointments are for medical emergencies only. I told him that this wasn't mentioned to me by a member of staff before coming in for my appointment and that the Boots Opticians website doesn't state this either. He then proceeded to repeat the same thing and said that I shouldn't have come in as I could have put him or his staff at risk. Before the eye test took place, the optometrist did mention that they were taking emergency appointments only and I had told her that I have noticed changes in my vision that I would like to get checked out as it's starting to bother me, to which she replied that's fine and a valid reason and proceeded with the appointment. So I have no idea why this particular staff member felt the need to tell me that I could've put his staff at risk and felt that's such an unprofessional and unfair thing to say to a patient. Left my appointment feeling very unhappy and embarrassed as this conversation happened on the shop floor where other people could hear.
March 2021 by Voytek Turkiewicz
WORST EXPERIENCE. I STRONGLY RECOMMENDE TO AVOID AND USE DIRECT BOOTS NOT THE FRANCHISE? Prescription lenses ordered came with blind spot and wrong lenses parameters, all these causing headaches and hugh discomfort.?They refused additional eye test even after reporting issues with the new glasses.They have only meassured the glasses and commented that there is no need to do that as everything is "spot on" from their side.? Sunglasses lenses orginally came in the wrong shade. Ordered again and had to wait another few weeks. This still can't be verified as usable due to the problem with actual glasses that hasn't been resolved.? In result of their incorrect eye test outcome and vision issues through the glasses provided we have decided to try another Optician as I couldn't trusted what they been saying. Went to the REAL Boots Stratford Westfield. Optician there confirmed glasses fault (blind spot in the left lense) and recommended new stronger glasses to be ordered asap!?I have requested to transfer my case and my payment to Boots Optician in Westfield (request refused) and commenting on it " if anything wrong with prescription glasses that will be their Opticians( Boots Westfield Optician) fault and they not taking responsibility for that" .This is another reason why you should avoid this place.This was simple not a comment expected from Boots brand representative.? They have reordered again new lenses based on new prescription which arrived after 2 weeks with mechanical fault in the left glass(pic/video attached) No quality check before giving the glasses out to the customer is an another concern.Waisted energy and time and still fighting for refund.Don't do the same mistake and buy elsewhere.
February 2021 by Alma Goralski
Lots of nice specs to choose from and super friendly staff! The service was excellent! Would recommend.
February 2021 by Louise Cleaver-Fergus
Clean and sanitised opticiansFriendly and professional staff,Pugal (Optometrist and Rageena (Optical Assistant) are a credit to the team!
December 2020 by Abdul Mohammed
Very Helpfull Staff and excelent Optician
December 2020 by Bal S
Wide range of Specs frames and sunglasses, designers also. Very friendly Eye test service.
November 2020 by Arun Thomas
Very helpful and polite staff.Helped in choosing right frame and adjusts it specically for you.
November 2020 by Sayra Patel
Excellent service special OMAR & OPTIONS they Are so good i raley recommend this shop your glass one of best service thanks
