February 2024 by S Begum
I went in here to try some herbal teas and was served by Sana. She was so helpful and kind, taking the time to answer all my questions to find which tea was best for my needs. I am excited to try more of the range and will be back.
February 2024 by Soyful Ullah
I have shopped in Holland and Barrett (Becton, Galleons Reach) before, however the customer service provided by Sana was exceptional! Although, she is a new member of staff she was well versed on the products and services the store offers. Only due to her guidance I was able to purchase the correct product for me and make a savings...which is always goodThank you Sana. Appreciate it.
September 2023 by Danijel Petrovi?
Never experienced such a rude and unprofessional behaviour from staff in my previous visit. Very poor experience ??
June 2023 by Habibur Mostafa
Poor service by zaman and his manager regarding a faulty product(New Nordic Collagen shot), that caused severe rash and itchiness. Ikram refused to give refund even though explained I have return reference number which was given by Holland & Barrett customer service team.Zaman had laughter regarding the issue.Overall worst customer service ever received. They need to take their job seriously and not to under estimate customers.
June 2023 by Sophia Dickenson
Went in this shop to ask for a simple product - witchhazel and the man ?behind the counter has no manners whatsoever. This is way people shop online to avoid twits like him.
October 2022 by Lynn Barrow
Lovely friendly, helpful staff. I go to this store every few months to stock up on the things I use regularly and always get a friendly greeting, asking how I am and saying to give them a shout if I can't find something I want. Excellent store.
June 2022 by fokrul islam
This is by far the worst store I have visited. Firstly I had to chase down staff members to assist me with the collection of an order. Then several staff memeners appeared at once all scouring through boxes and then told me they don?t have it and simply walked away. When I asked them what now as I have the ride London 100 tomorrow and several items are not stocked in store I simply shrugged their shoulders.To add further fuel to fire when I complained to the manager the staff member Kaushif started yelling at me saying ?it?s not his problem it?s an online issue? and then started becoming aggressive sayingHis manager had to calm him down and apologies on his behalfThe truth is we often question why businesses aren?t doing more to protect high street jobs. But staff members like that deserve to be unemployed and don?t do justice to their employers and customers alike
June 2022 by Irma Aleks
Very poor attitude & very rude staff! I have been there couple times and met Beverly who was unpleasant to speak to.. I was buying some items but also I have asked if I could get some suncream for kinds from their website. I said that I am not able to find it and wanted to ask for help but she said ?£6 for today?. She cut me off talking further and she didn?t bother to explain me how to find certain product on their website. I have paid and I was waiting for receipt & I was still standing by the till and Beverly asked another customer to come so she could serve him/her!Horrible experience as always. I would NOT recomment going there.
December 2021 by jin veronica
Poor customer service. Would recommend you use this shop as click and collect as opposed to a proper shop to limit interaction with rude shop assistants lol
October 2021 by gintare Bakanauskaite
Just wanted to Share a feedback about your colleague Beverly in your Gallions reach store. I wanted to use my Rewards for life voucher and Beverly said that if I don't give her my post code she won't be able to use it. I did that before without any problems and her attitude was really bad! She was unhelpfull and rude! Also seen her being rude to customers many times before
November 2020 by Alisa Renaudet
On Google it says closes at 7.30pm my husband went to collect a delivery at 7pm and they said it was closed Holland and Barrett you need to correct your times wasted my time.
November 2020 by A G
Good customer service. Friendly and helpful staff. Good collection of items.
September 2020 by Koss Abu Zahra
The worst display of customer service ever. Walk in staff dont greet you. Then pull a face like they are doing you a favour. Close this shop down or get some proper staff!
January 2020 by Shelby
I received terrible customer service today and racial profiling,will not be returning!
January 2020 by Cy Com
Not bad with free parking available
