December 2022 by Fiona B
Zero customer service I went there and it packed and they had only 2 employees one stocking and the other one was controlling self service. The Service was so bad and slow that the security guard was on a till. Just rubbish if u want to be in the shop queue for 2h go there.
October 2022 by Narsinh Solanki
Well stocked products and good variety also. Very rude security guy, who refused to give me discount (for over 60s on Tuesdays) and he said that regular staff isn't available.
October 2022 by Saba Butt
Writing on behalf of my mum.My mum ordered online from East Ham Iceland for next day delivery only for all frozen goods to be damaged - all was defrosted with ice lollies liquid spilling onto everything else. Mum spoke to the manager Mohammed over the phone who, sounding disbelieving, asked my mum to travel all the way to the store with the damaged goods to show him. She did this but mentions Mohammed as particularly singling out and humiliating her in front of the store. He laughed at the goods she brought in which is highly unprofessional, showing no sympathy for her experience. He even called the security guard over to come and laugh and there was no customer service or apology made. He never called my mum back to follow up with an investigation on how this happened. We are now going to escalate this to Head Office as how Mohammed is a manager of a big brand store, God knows. He was terrible.
October 2022 by Tom Lack
Made a total mess up of home delivery 3 hours late stuff missing wrong shopping delivered waste of time them having a phone rang for 25 mins no reply had to wait for someone to pick me up and take it back to store problem sorted out by security guard very helpful but not allowed to speak to manager
September 2022 by Runa Begum
Store was a good size but not much food available to buy and confusing where to pay or ask for help as very little staff on the store floor
September 2022 by Surab Miah
I was go to check out and the guy told i am not serving you.he was srving 2 seprate coustomer. Then i reply why not Are you closing the till. He reply yes. I ask him where is till closed sign. But till close sign was in the corner hiding place. I told him it should in the middle so people can see. Then he told me go way i reply you can not say like this. Then he said shut up and go awayBlack guy he was so rude and racist
August 2022 by Sara Diosayuda Corral
Really disappointed about the service. The only nice person is the security guy. He is more helpful than the Iceland staff. The did not have home delivery available because there were no driver. How can you offer a service that you don't have?So disappointing
August 2022 by Piratheepan Thangarajah
Range of food items available at affordable pricesSelf-service check outs are more easy to use if you have only few items to get from this storeStocks hardly running out except for some ice creams in summer
August 2022 by Afe Essex
Very bad attention, always nobody in the tills, they never have home delivery available, I am disable person and I can't bring the food at home. They don't have variety for every food, sauces, sups, etc.
August 2022 by jo mcp
Terrible service, no tills open and of six self service tills only one was taking cash payments, que was halfway down the store, extremely disorganised, and unhelpfully staff, almost left my shopping and walked out
August 2022 by Ayaan Shaikh
Very rude and un helpful driver from East ham store . Dumped my shopping on the stairs and run away
July 2022 by Mohammed Chaudery
Very good price and near my home easy to walk ????
July 2022 by Mrs B Worme
Very rude and unhelpful staff. Board shows delivery slots are available, but when you ask staff there are none available.
July 2022 by Gurpal Bansal
Thd customer service in thus store is appalling. Today at self checkout customer was challenged for not paying fir some item rather then discussing store staff started shouting at him starting with two female staff then a male staff came znd grabbed the shopping bags from the customer all shopping went know the floor. Soon this escalated as the customer's family appeared with children who had been waiting outside. The Ifeland male staff aggressively kicked the shopping trolley basket aggressively at the customer and yhis was the point when things went from bad to worse with extremely heated arguments. I have personally has poor customer service in this store and the staff need serious training .
May 2022 by John S P E Gallagher
Very good range of products both frozen and fresh food vast range of items to buy, does get very busy at times and there are at times long queues, the staff are excellent and go out of their way to help where required.The security man is very helpful and I have seen him go out of his way to help customers.
