November 2023 by Alan Higgins
Nice wide aisles. Lovely and clean. Good produce.
November 2023 by Tracy Morgan
I have been grossly overcharged here again. Check your bills. Pallets all over the place not pushed to one side, never enough tills open. Avoid!!
October 2023 by Penny Pang
Many thanks x 1,000 times to the store manager here. I went shopping at the Lidl store on Monday, didn't realise I dropped my card holder, with my driving licence and cash in it, at the car park. A customer found it and passed it to the store (many thanks x 1,000 times).The manager happens to live in my area. He took my card holder back to me personnally after his day of working. He even checked to ensure it was mine, not just gave it to anyone. Nothing went missing. What an amazingly heroic act of kindness. You made my month, I am really really grateful.
August 2023 by JennaLeigh Zazuu
More staff needed at check out as there was only one self service check out accepting cash. Which was a bit silly as there was people that only had cash. The tills was all closed so the self service queue was quite long. Poor staff was run off their feet n looked stressed, well done to them though for putting up with complaining customers, bitching about having to wait to just buy milk.
August 2023 by Tofunmi Onaeko
On the whole this is a pretty good Lidl, most of the staff are friendly and helpful.However, I?ve noticed a few people have had a similar experience to me where a machine has been faulty and I?ve been treated as if I?m a thief, or as if I can?t afford my shop. Which was embarrassing at the time, considering I was only buying eggs.Rather than let me use another machine, I was directed to the back of a long queue at the till. The member of staff ?helping? was very dismissive and acted as if my card was the problem. However, the cashier on the till was very polite and apologised for my wait. I felt exonerated when I later saw the till had been made cash only.You have some lovely staff and some staff that may need to learn to cool down and assess a situation before assuming the customer is a thief.
July 2023 by Random Explorer
This shop is great, they have so many great deals however price is constantly going up. Don?t expect any customer service specially if you happen to be shopping very late before closing. There are some good staffs member who are nice and polite but don?t expect to see the young black African guy and eastern European guy who normally works in the evening foe replenishment. They have have no regards for customers
July 2023 by Angel Visions
Great store, but permanently busy! Always good prices and weekly offers too.
May 2023 by Kovacs Eszter
I should here almost every day and I'm am so disappointed to see what is happening here with the pastry. The presentation is terrible, all stuck together and crushed. On top of it so far the only good pastry was the apple one, and somebody decided to put sugar on top of it ...WHY??? It is too sweet now plus its crunchy on it....noooooo. can't say anything bad about the stuff they are nice but a bit overwhelmed...
May 2023 by Meduza Lab
Place becomes a little messy. Used to be much better organised and clean. It seems to get worse after 2020-21 might be due to new staff or management. Hard to judge, but it's obvious that someone needs to pull out their finger. This store used to be a place of my daily shopping. 90% of my groceries, now 10%, as I would rather walk for an extra 5 minutes to get my shopping done somewhere else.
May 2023 by Jehyson Oliveirs
The worst Lidl in the UK, terrible management, shelfs are aways missing products and doesn't matter the day, no employees enough making the costumers had to use the self service even tough we had a trolley full of staff and it was not even 7pm, a completely disaster to be honest, I suggest people start using the Other Lidl closed by, next to Sainsbury and B&Q as there's a completely different experience and you'll way more happy.Will never waste my time anymore heading to Toolgate LiDl. ?
May 2023 by Lola Bear
Have not been to Lidl for a while and know I know why.Aisles full of debris and stock.No tills open for trolleys.Would not allow through self service although other trolley users were there
April 2023 by Najeeb Chuhan
Great place to shop good products and prices even though everything has gone up in price's
April 2023 by Ahammad Hussain
If you are a fan of pastries, Lidl's baked one is the best ? one. Moreover, there are lots of different products which are reasonable in price. But make sure, if you drive there, scan your receipt at the front monitor to validate your parking.
April 2023 by modernites
Lidl beckton on tollgate road has the worst customer service. A disabled man today stood in self service for so long due to queues, no staff told him he can?t take trolley, nor there was any sign restricting trolleys. On reaching the self service disabled man on crutches who barely could stand was told to go to the main tills which were having even longer queues, he requested discretion to be applied as he can?t stand anymore and let him scan items which were not too many anyways, he was denied very rudely by a staff member ?SAM? who told him very harshly to ?MOVE AWAY?. They called in the so called manager ?Robert? who was equally aggressive & he also asked the customer to leave and also told him ?u can only complaint, nothing will happen, go complaint & he laughed? The disabled man joined the long queue with trolley. After few minutes there were another customer with full trolley but this time due to a different race of that customer he was treated fairly and SAM took out things from her trolley and put in small carts for her to allow her to scan those items on the self serving tills. This made the disabled gentleman so sad he was barely walking and his face dropped that just because of Asian race he was treated differently also his disability wasn?t taken into consideration and no help was offered of any kind and bad behaviour was applied to him. This was very sad for all customers who noticed all of it happening to a disabled elderly customer. Maybe the staff was right that Lidl don?t do anything if a complaint was made.
March 2023 by Abdul Shakoor hashmi
The staff and manager are very rude for some reason. I have experienced bad customer service many times. Shopping experience is similar to most Lidl's very average.
