November 2023 by Ben Yusef
Too many branches have closed so this one gets busy.
July 2023 by Aleksandra Busarova
A bit long queues, but which bank doesn't have them.Lovely staff, very helping and kind!
May 2023 by H PATEL
This east ham natwest branch is very helpful and experienced. A Staff member Meena helped me with very accurate information about account opening process ive been to stratford broadway branch and person named fatima wasted my whole month by forgetting to scan back side of residence permit i dont understand how they got the job and also were rude so i had to raise complaint against stratford broadway branch for causing me financial loss.East Ham natwest branch is very helpful
March 2023 by Hasnat Abul
Broken machines that didn't count the deposited cash correctly, 2 of them broke down and had to be repaired. Today, I was simply trying to change some bank details and even that took 3 hours via phone, absolutely disgraceful
February 2023 by Joy Choity
5 years ago I been this bank and had bad experience. I saw so many new face maybe service policy has been changed. Surprisingly staff changed but service remain same. Little man maybe manager running like headless chicken and casher are rude
October 2022 by Mrs Inna Nemish
Really good customer service near new bank machine delivered. Thank you.
August 2022 by steve essexmix
the team at natwest cleared the issues i had but it does take sum timea very busy branch
August 2022 by Zr Zr
Very rude cashier tell me to bring straight money to the bank after 4 years I been to the bank got the poor service in East HamNone of them are helpful apart from a short ladyVery rude service
July 2022 by Motiya Begum
Very rude and awful customer service.
August 2021 by Peter Evans
Busy High Street Branch in a vibrant multi cultural area in East London. An experienced Management team.NatWest have highly competitive mortgage rates.Pop in and see if they can help you.
August 2021 by Hasibul Islam
The branch is closed for Covid, don?t say when gonna be open, poor customer service
April 2021 by Umarah
Terrible branch. Rude customer service, even the manager seems to speak rudely, staff are always misinformed about policies. Mrs went into branch 3 times just to open kids saving account. No clear advice on anything. I appreciate its corona virus and times are hard but this is ridiculous. This is a multi ethnical area, so the staff have to understand that sometimes you need to speak to people with humility.i saw a customer who's English wasn't great and the so called manager come outside and tell her he can't open our help her with the phone to open account, she has to do it online! Which is fine but the tone he used seemed like he was telling her he couldn't care less whether she opens an account or not.
April 2021 by Alexandra Williams
The branch needs more staff.Never been a day when I don't have to wait for atleast 45 minutes.Its a shame cause the team are lovely.
December 2020 by SA Mridul
This branch is really terrible for the customers.No customer service at all. One manager called Raj, his behaviour is the worst. They don't know how to deal with the problems and sought it out. But another person called Stan he is only the most helpful guy of this Branch. Really need to appreciate his behaviour and service ????For rest of others isn't just worst??
December 2020 by Arshiyan Sheikh
Always bad customer service. Very rude staff. They need to learn some manners.No Covid19 excuse.
