August 2023 by Dan Alex
Vanessa from customer service Beckton branch showed me today something like a racist attitude. Hopefully, management will take action.
February 2023 by Sam Fletcher
Staff are very rude not helpful I lost my card she never even asked if need the number to call up as my id was not in date she never even told me out I can get code to get cash from the atm...
December 2022 by Mariana Semchii
On the website it says brunch is open, in fact it is 9:45 in the morning and brunch is closed ?
December 2022 by Neda Gruzinskaite
Bank closed for no reason. When u call natwest to ask why this branch is closed the answer was ?I don?t know?.
October 2022 by cosmin chelm
The branch is useless, they can?t do basic transactions such us exchanging foreign currency
June 2022 by Hanna Styles
I?m not happy with the service. Came to open account for Ukrainian refugee, provided all the necessary documents, but branch assistant seemed to have no idea how to process an application. We were promised to receive bank account details and a card within 10 working days. Needless to say, that we received nothing after more than a month and account is not opened yet. When we returned to the branch they couldn?t do anything without reference number which we didn?t have. Useless waste of time. I do not recommend this branch
October 2021 by Bernice Jeffrey
Don't work in customer service, if you have 0 customer service skills!I came to withdraw money from my business account because I had lost my bank card. The women said she can not see my account, I was confused!Also made to feel like I was committing fraud because I'm asking to withdraw my own money.The lady that dealt with me had no manners, looked like she didn't want to be there and almost like she had no intention of trying to help.Wasn't even polite enough to return my thank you goodbye. Absolutely rude! Just close the branch at this point, small and useless and rubbish staff!
September 2021 by Billy TM
40 minute wait. Perpetually understaffed and seemingly deliberately without any urgency despite cues of ten people.
July 2021 by Noah Saleh
NatWest is the worst customer service I have ever experienced in my life.
July 2021 by inga celcikaite
Rubbish service rubbish working hours!!!
June 2021 by Neil Bowers
The staff are utterly disgusting and sarcastic the horrible middle aged lady who speaks like a bleating lamb is the worst of the lot and I?m sure she goads people for an argument.
May 2021 by Nadz
I wanted to withdraw my OWN money from my OWN bank account and they had to call 3 people because they thought I was dodgy.. never done nothing illegal and they're questioning me like I'm in a police station. Atrocious.
November 2020 by Reece Morgan
Absolutely horrendous! No staff, no self use machines. Only ever 1 cashier as I?m told. 2hour minimum wait. such a convenient location yet so so disappointing to go there. Free up most of your day if you choose to go here. Useless!
November 2020 by Sami Rifia
NO SELF SERVICE MACHINES AND UNDERSTAFFED, A PERFECT RECIPE FOR DISASTROUS SERVICE BY DESIGN. DONT FORGOT BANKS CHARGE PEOPLE 19 PERCENT PLUS INTEREST ON SOME LOANS. WERE DOES THE MONEY COME FROM, LAUGH OUT LOUD (ITS OUR MONEY THEY LOAN BACK TO US AT THOSE RATES, YET NO SERVICE, BLOOD SUCKING BEASTS, THATS WHAT THESE BANKS ARE.
July 2019 by Jelena Baruseviciene
Shameful behaviour; people like that should not be working at the bank, or in fact in customer service all together!
