July 2023 by Google user
God knows how stressed out the employees at this post office made me feel. They really did a number on me. They are incompetent and inconsiderate. They?d waste your time and energy and even resources just because they can.\\nI went there to pick up my BRP and I had to keep traveling all the way from a far distance because of the staff?s incompetence at the post office.\\nThe staffs are rude and wouldn?t offer to help you even when you beg them with your life. It?s really outrageous and ridiculous that they kept on shouting that they can?t open the safe even after the Home Office confirmed that my BRP was still at the post office. They misfiled it and I instructed their staffs to kindly check around all the names like the Home Office suggested in case it had been misfiled.\\nIt took groveling, tears, shouting at the top of my voice, begging and apologizing for doing absolutely nothing wrong for one of the staff to contact their boss who knew that it was mis-filed and ordered them to check the catalog?. Even then, they still sluggishly and without much interest just whiff through the whole thing. After a while of sobbing, sorrows, sorrows and prayers, they found it lying among a different letter after claiming they were competent enough and wouldn?t have mis-filed it.\\nNo apologies tendered or anything!
April 2023 by Aisha Mahmood
Absolutely a joke. Staff are moody and only one person serving. Customers feel like they can cut in when they want and staff say nothing. Horrendous
March 2023 by Gurpal Bansal
Went there before it open at 9 am.Thab waited for post office to open counter as staff strolled in 9.05 am started slowly setting up then service began. Claims it opens at 9am. Not true
February 2023 by Printo Tom
Good post office .Staffs make sure that each and every customer is served.
February 2023 by Sinnathamby Arunthavachelvan
I had to wait one hour to return one parcel. Really do business? One staff and one counter, no self service atall
January 2023 by SM Sajib
creazy slow. one person in all five counter. you have to spend at least 40-50 minutes in the queue to complete any task here. i dont understand how this management is running this post office.
December 2022 by Redwan _V1
What a amazing post office blond lady and Asian woman were probably the most well mannered and helpful individuals I only came to send a parcel and made me feel value as they were quick and efficient and listened to me. East Ham post office is one of the best ones I?ve visited.
November 2022 by Mohammed Ak
Absolutely shocking post office, the staff are young kids around 18year olds doing nothing but just talking and laughing whilst not helping customers. Completely unprofessional from the staff.This is not even the worst part, there are around 4 tills but only one is open! What kind of service is this!! The queue is always long with a minimum of 6 people and waiting time is minimum 40minutes. Management have no idea how to run abusiness for being such a big post office.The person at the till spends 10-15 minutes on each person and is slow as a snail! If anyone is thinking about coming here, DO NOT waste your time and money in this incompetent post office.Used to come here around 2-3years ago and it was nothing like this, there was always people at the tills and the queue would usually move fast. I have no idea what has happened to the management, he must have made all of his staff redundant and has not hired new staff.Very unsatisfied customer and I will never be coming back and will spread the word about this horrible post office. Would have given 0 stars if it was possible
November 2022 by Endo -C-
YOU ARE BETTER OFF USING 256 HIGH STREET NORTH POST OFFICE!!! Its just an extra 5 min walk but you will save 40 mins on the queue. Really poor service here for a main post office. There are 5 counters, but only one member at the counter!? the owner knows this but persists with it i assume to make more money at the expense of the people they serve. Waited 20 mins in the queue to be LIED to that the horizon system does not deal with special delivery anymore and that i had to use the self service, which was another 20 minute queue. I knew this was false as i have previously owned a post office. Lazy and dishonest!! The self service staff is so poor too. They "dont know" the difference between medium parcel and small parcel. If you ask their help they will try and make you pay for medium. The guy before me was arguing for a good 2 minutes before he mentioned the dimentions of his parcel as small parcel as per the Royal Mail website. The lady there finally let him post as small parcel. Those who are not so knowledgable are being scammed out of their money. They don't know what franked mail is either which is a joke. Judging by previous reviews, this poor service has been happening for a while. Royal Mail please intervene.
November 2022 by joel melo
By far us the worst post office I've seen. More than 20 people and only till point, absolutely a joke
October 2022 by Oliver Murphy
Slow AF! Make sure you allocate 30 even if you just want to post a letter. Only ever one person on the desk, even if there is a queue.
August 2022 by Jesifa S
oh I'll tell you what happened today. went there to get my dbs identity checked and refused to do it because my name and the application form didn't "match" meaning that my name was first and my surname second on the application but the opposite on my legal documents. and they refused to discuss this further. ridiculous honesty. Thank god I went to another branch and they were happy happy help. edit: didn't make ANY mistakes literally took the same application to another post office without correcting anything lmao.
August 2022 by Abufazal Patel
I went there for my license renewal. Only one staff. He said he can't do it because shortage of staff. Funny if they can't afford staff then why run post office. Worst people. Worse than third world country. Definitely this is not London.
August 2022 by im being productive
oh I'll tell you what happened today. went there to get my dbs identity checked and refused to do it because my name and the application form didn't "match" meaning that my name was first and my surname second on the application but the opposite on my legal documents. and they refused to discuss this further. ridiculous honesty. Thank god I went to another branch and they were happy happy help. edit: didn't make ANY mistakes literally took the same application to another post office without correcting anything lmao.
July 2022 by Ally S
A total mess, slow service, only 1 out of 5 tills open! Hire people! Another disturbing aspect is that this place is very dirty - dust everywhere you can set eyes on, open drinking containers left randomly. This place is in need of a new management.