November 2023 by Samy Mohamad
Claim that you requested to not have mail delivered on a Saturday, they notify you 1 hour before they close. You call to try and sort it and are on hold for 45 minutes. After which you get an automated voice telling you they?re closed. They dont open again until Tuesday so you can?t even pick it up. Worst courier in the country, by far. You guys are absolutely terrible. Can?t even admit that the workload is too high for them so they say ?we received a request not deliver to this address today? disgusting.
July 2023 by It's Mama Nay
They never update their opening times with Google. I got there for 11am to see a sign on the door that they close by 10am from 10th July! So frustrating. People work full time! Then if I take too long to collect my returns then it gets sent to the disposal! I have already lost over £100 worth of product. Ridiculous!
July 2023 by Rob C
Opening times are not customer friendly - 8am-10am? This makes customers collecting parcels have to collect them on way to work and then either go back home or lug it to work and home later - or get up early on a day off, losing a much needed lay-in!
July 2023 by NaomiG
They never update their opening times with Google. I got there for 11am to see a sign on the door that they close by 10am from 10th July! So frustrating. People work full time! Then if I take too long to collect my returns then it gets sent to the disposal! I have already lost over £100 worth of product. Ridiculous!
July 2023 by Phoenix Debola
If you need to return or post a parcel, this is the place to go as they print stick-on labels. Pre-processing must have been done online. Easy to get to if you drive though parking is sometimes problematic.
May 2023 by R Uk
The third time I?ve had a special delivery by 1 pm had a fake ?attempted deliver? absolute shambles.When going to collect STAND YOUR GROUND (politely) and they will get the parcel from the shelf behind them or tub off to the side. Even if ?it?s not processed yet? or ?it?s already be processed for redelivery?You just have to be more of a persistent pain for than them compared to standing up??
March 2023 by parinya seekhiao
Guy with no hair waring sunglasses love ruining people just a simple I collect parcel I got my id I have proof that I live in the same address as my gf he still say no you can't collect it what a grumpy ball guy
March 2023 by John Bawden
Abysmal service from this Royal Mail Branch every time without fail. And the guy wearing sunglasses strikes again with his demeanor!I cannot begin to comprehend how this guy got a Customer (service) facing job, his bad manners and non-willingness to help are at constant level.To give some context, for some reason, in the past month, Royal Mail failed to deliver all parcels to my flat, so I am foced in having to collect them personally from this local RM office.Even if I am at my address, the delivery guys seem to take the easy way lately and post a card to the letterbox - instead of either leaving the parcel downstairs or bringing it in front of the flat door (like they used to do, for many years now, we didn't had anything to complain about).All other couriers are delivering without an issue this way, it is Only Royal Mail that is doing this.Bottom line, field service can be improved (parcels should be delivered to recipients) and CS personnel (like this heavily tattooed individual wearing sunglasses all the time, regardless of season) should be either re-trained, or given enough backroom training time in order to improve their skills and behavior.
March 2023 by Sunanta Wilson
A lot of bad reviews here and i am no surprise. Rude staff and unhelpful service. Do not collect here if you do not want to ruin your day. Redelivery again if you can. And I wish Royal Mail do knock people door when do a delivery. I was home all day byt found a red card in front of my door then had to collect in this delivery office!
March 2023 by peruse aclip1234
I went in, showed id, got my package,explained to the the clerk what had happened. Also explained the fact that somebody had left a package hanging out of my post box was not cool, seeing as it was jewellery. It was handled professionally, quickly and efficiently. I thank you, Royal Mail!
January 2023 by DAMO
Good place for pick up your mail all the way from Northampton. I drive all the way from Northampton to here to get my mail it?s amazing
December 2022 by Roberta Hepburn
The worst delivery office on this planet!!!!! Ordered my niece's Christmas gift was due to be delivered Monday 5th, notification received to say delivery failed to address inaccessible even though both parents home and 24hr concierge in building lobby, same thing again Tuesday 5th. Today Wednesday 7th parents messaged me to say they received their regular post, 2 Royal Mail packages and one red card for my item I sent. No reference number, just a date and their last name on it. Can someone explain how Royal Mail can deliver the regular post, 2 packages but not the 3rd?!!! Then these people have the nerve to be on strike and looking for public support. Now I'm on hold to them (45mins now) to find out what the hell is happening. If Royal Mail were to suffer the fate of privatization I wouldn't bat an eyelid!!!!!!
December 2022 by Aida B
Very poor customer service! The guy who works there needs to improve his customer service skills instead of arguing with customers
November 2022 by Shaun Eason
Very poor. Rude guy with earings in and tatoos who had absolutely no idea I was a customer. Even when I repeated "Thankyou" twice, still no response. He needs sacking or re training.This is why I use private post most of the time.If I didnt own a car, I have no idea how I would have got there.No wonder the post office is going downhill.If I could give 0 stars I would have.
November 2022 by Mr E
Very poor. Rude guy with earings in and tatoos who had absolutely no idea I was a customer. Even when I repeated "Thankyou" twice, still no response. He needs sacking or re training.This is why I use private post most of the time.If I didnt own a car, I have no idea how I would have got there.No wonder the post office is going downhill.If I could give 0 stars I would have.
