March 2023 by Hattie Reynolds
£25 for a pair of boots that worn 4 times and one of the backs has given way all ready. No support at heel now. Complained and sent pictures but they really didn't care
March 2023 by Paul Tracy Tomkins
There customer service skill are appalling especially Michelle from the keighley store.I took my trainers in today as the tongue on one of the trainers was all comming away to be told there is nothing wrong with them I showed her my receipt and said they were faulty but she wouldn't change them for me,she so calls herself a manager she needs to do a course on how to treat customers.
January 2023 by Joyce Barclay
Couldn?t get what I wanted in Inverness, ordered sketchers from Amazon unfortunately they sent me the wrong size. The girl in shoe zone couldn?t have been more helpful, making my return and replacement so easy. She was very polite and extremely helpful. Usually returning items are not this simple and easy, shame shoe zone Inverness do not stock Sketchers in their store.
December 2022 by Emily Poyser-Beezley
Found boots I was looking forward also discounted.
Friendly and helpful staff - Clacton branch
December 2022 by Nainu Jacob
Unprofessional and arrogant male staff , he behaved like he didn't want to get sale, I don't know may be he is not getting salary.Shop is good and have good collection,unfortunately we bought some items from here last week, today I was about to buy the shoes, but due to his arrogant behavior I didn't buy it.
December 2022 by Kelly Bailey
I wouldnt recommend shopping at the hull kingswood store. customer service is abhorrent when you need to return an item. so much so, that they refused a refund. but agreed to send my boots to head office for inspection. 3 weeks later no head office response,weekly visits to the store were greeted by rude staff. numerous emails and phone calls to customer service with no joy whatsoever. however I went into the store on jameson Street in hull city centre,and the one redeeming factor was a lady called vicky. she listened,called head office and issued a refund. she was friendly and professional unlike the staff at kingswood. also I did speak to a lady on the phone at kingswood, her name was Amy I believe. she was also as helpful as she could be. the other staff at kingswood could learn a thing or two about customer service from Amy and vicky.
November 2022 by Bibin baiju
Safty shoes and budget shoes available in good quality
October 2022 by Samantha Ince
ordered some wellies and slippers for my 1 year old and they were apparently left with a neighbour but none of the neighbours had them :/
September 2022 by Laura Good
Bought a pair shoes for my son for school, in the bridgwater shop. After 1 day of 6hrs wearing them all the material is coming off.. Took them back next day for refund to be told its wear and tear!! Absolutely fuming.. I know they were only £20 but should last more than 6hrs. ?. Will never buy from there again. ( staff were lovely, but said their manager would tell them off for refunding) Will never recommend or use again.
September 2022 by Donna Bottomley
I've been so impressed that I felt moved to do a review. Your website and shipping is fast, staff in the stores are lovely, you have great brands and prices, and there's a really helpful service in store where if a size/style isn't in stock I can get it delivered within a week. I've been really impressed! The only negatives were that Evri ruined my delivery but that wasn't shoezone's fault! ?
September 2022 by Melissa Elizabeth Clements Pile
Placed an order last Friday and paid for next day delivery .. its now Wednesday and no boots still and the customer services are beyond useless and rude I'm now chasing my refund.
January 2022 by Anum Arif
Found what was looking for
September 2021 by Shabana Shaikh
Good customer service.
May 2021 by JiJi Tami
not sure why they removed my comment .visited this branch. SHOCKING BEHAVIOUR FROM THE 2 YOUNG STAFF MEMBERS (FEMALE AND MALE)\\n\\nBEHAVING very very unprofessionally - the female staff was overly LOUD, PLAYFUL, DISRUPTIVE along with her MALE colleague.\\n\\nthe female staff had no respect for the customers, the male staff was very VAGUE and did not know how properly treat customers, was too distracted by his female colleague as she was constantly being playful during work time and not letting him focus on the tills.\\n\\nAPPALLING STANDARDS AND NOT LEADING BY EXAMPLE.\\n\\nCOULD THE STAFF PLEASE BE MORE PROFESSIONAL DURINg WORK HOURS ITS VERY UNCOMFORTABLE FOR CUSTOMERS TO SEE STAFF SPEAKING AND BEHAVING UNPROFESSIONAL.
November 2020 by sashasaurous Gekai
not sure why they removed my comment .visited this branch. SHOCKING BEHAVIOUR FROM THE 2 YOUNG STAFF MEMBERS (FEMALE AND MALE)BEHAVING very very unprofessionally - the female staff was overly LOUD, PLAYFUL, DISRUPTIVE along with her MALE colleague.the female staff had no respect for the customers, the male staff was very VAGUE and did not know how properly treat customers, was too distracted by his female colleague as she was constantly being playful during work time and not letting him focus on the tills.APPALLING STANDARDS AND NOT LEADING BY EXAMPLE.COULD THE STAFF PLEASE BE MORE PROFESSIONAL DURINg WORK HOURS ITS VERY UNCOMFORTABLE FOR CUSTOMERS TO SEE STAFF SPEAKING AND BEHAVING UNPROFESSIONAL.
