November 2023 by Lana Mych
The worst shop ever. Bought the trainers for my son. Changed my mind because they were a little bit tight. The lady at the till refused to exchange them because as she said they were worn.Never go there again
October 2023 by Janisha Patel
The worst customer service experience ever and also sold me something for £22.99 when the label showed it at £ 19.99 when I asked for a refund for charging me extra, the lady laughed in my face ,told me I could get a credit note (even though it was there error in charging me more) and when I asked for the complaint dept contact details she told me "I don't know it ,look on line " and then refused to give me her name, other member of staff was however nice enough to disclose this information and advised me that the rude lady I dealt with is called Alena., never have I been provided such disgusting customer service and looking at the reviews ,it seems to be a thing sportsdirect east ham store seems to do,over charge at the till to rip people off and profit from it. Never will they get a penny from me again.
October 2023 by Sayeed Meheran
The behaviour of the staffs are so rude and they think they own the shop?. The way they deal with customers needs to be changed! If this were America ?? then some these staffs would have been got punched or kicked for such behaviour!!!
August 2023 by Minty Nguyen
If i could give 0 i would. Unfriendly workers. the cashiers can smile once in a while too. Avoid this specific store at all costs.
August 2023 by Somogyi György
This store is laughable. I had a very bad experience today when I was trying to purchase an item for a certain price that was displayed on the label. When I took it to the counter, I was told to pay a higher price because "they were about to change the labels today, and they can not sell it to me for the lower price anymore".After a short discussion with the store manager he simply said: " there's nothing I can do, take it for the new price or leave it".I would strongly suggest to accommodate the customers in such cases like this when the store is clearly in the wrong and misguiding its customers with incorrect price labels.
July 2023 by Tamoor Malik
They don?t accept online returns in store. Had to spend another 4.99 and a lot of time to return item back to the website. Also, no refund for items tagged with receipt - only store credit.
July 2023 by yazad ghamat
Very rude staff and literally there was no one to serve . I had to wait 30 minutes to get one pair of shoes . Don't go really upsetting . If zero star would have been an option this store would definitely deserved it .
June 2023 by Parekh Smit
I've been to the store today on 12th june 2023 at about 1:00 PM and I had very bad experience with the lady with glasses, who was operating till. I bought 2 pair of shoes and she scanned 1 pair of shoes 2 times and made the total bigger. When told, she replied very rudely "Why should I scan the same item twice?" As a customer one don't expect this kind of behavior. Although the staff working on floor are very friendly and they were very welcoming. But I hope management will take necessary steps to teach the customer service to that particular lady. Giving three stars just because of the staff working on the floor. ??
May 2023 by Shaba Ali
The store has a lot of items available
May 2023 by Damian Danico
Worse customer service I asked for Nike the guy who worked there didn?t want to help me , he just wanted to have fun with his colleague, I then tried to look for myself , and ended up leaving without the trainers I wanted to get . Horrible horrible customer service. Avoid that shop at all cost
May 2023 by Roxana Pintilie
They charged me twice. Manager was unable to handle the complaint properly.
May 2023 by Omar Mirza
Shocking customer service. Lady at the till could not be bothered to fold my clothes neatly even though I asked her twice. Was then told that's the best she could do and she had other people to serve.
April 2023 by Naheed Hussain
Awful place bought 2 different rucksacks and both fell apart!!When I was talking to the manager the other staff were mimicking himHighly unprofessional and immature!
February 2023 by Ovidiu Mitrasc
No store manager , the tag price is one and when you go to pay is another price and the excuse was we didn't had time to change it plus the girl called Bianca she should go to the school to learn what means customer service.
December 2022 by Ben Yusef
Decent kit at decent prices. Three floors of ladies, kids and mens wear. They need more mirrors to view clothes being tried on. Staff are polite and helpful.
