Shelter...please provide SOP manual or training for your volunteers so they know how to void/amend transactions when they made a mistake instead of having to call the manager who's not onsite. I am all about supporting charities but having to 'involuntarily' pay extra (in the name of goodwill)because the staff can't work... read full comment
September 2022
I had a shocking experience in this charity shop. I was browsing and picked up a jumper to have a closer look, then placed it back on the rail. The jumper was SLIGHTLY sticking out on the very packed rail (on its hanger), and as I went to the back of the store to look at the books, the shop attendant sat in my path. She... read full comment