October 2023 by Bill Holder
Very bad service! I guess they can't even get my order done right. 1st month didnt get pouches right, second month all great, after nagging them to get it right, this month sent pouches, see photo. I cannot tell you how this winds me up. All the pills look almost the same and I've overdosed before as I take many pills in one go, stoke does this to your brain. They do not send you anything via email or phone you, they do what they want. I think they need to upgrade to a proper CRM and get people's orders right. Clear pouches are great, but need the pouches to be able to rip, so you can access the pills. Very hard when you have disabilities. So disappointed and frustrated, I might have to ask my partner to help me, that stresses me out.
October 2023 by Sam. J
Spatetree is full of very efficient, professional staff. It's always a pleasure to pick up my repeat prescription. Very impressive team!
October 2023 by Karen Brown
Excellent pharmacy. Usually have everything in stock. Despite being very busy they are always very polite and courteous.
September 2023 by Sumi Iwamura
Great experience - I got three travel vaccinations and everything went super smooth - very experienced pharmacist. Clean and sanitary too. I only came in for one vaccination but I needed 2 more and they had in stock so got them done too. Highly recommend.
July 2023 by Ali Sanders
We had an excellent experience at this pharmacy. The service was quick, the staff were very caring and kind. I would definitely recommend this place to anyone!
July 2023 by Gretchen Curtis Wheeler
It's really hard to find a prescription service out there that you can rely on but I've definitely found that here. They legitimately care about the people who use the service, they're communicative and they are just so effecient! The iPill service takes all the guess work out of my prescriptions. I'm super forgetful so the dated pouches help me immensely if I can't remember if I've taken my meds. I HIGHLY recommend Spatetree!
July 2023 by Anthony Molloy
Dear sirs ,This email is sent to advise you that I will be moving to a new supplier with effect from the repeat prescription due from the end of June , therefore I would be grateful if you will complete the repeat sent to. I believe these should be delivered by this Saturday . There are three reasons why I am moving, firstly I was disappointed the reel was not in a bespoke dispense box and secondly, on two occasions there appeared to be a delay in posting which resulted in me not having enough tablets for 3/4 days , lastly on one occasion there was a delay and I had to call you only to be told you did not have the medicine and my prescription had been released to the nhs spine - you did not warn me , I had to call you ?Otherwise I would like to thank you for your support and wish your business success in the future.Regards Mr A .
July 2023 by Robert Coutts
My son was prescribed medicated eye drops. These were not available at three other pharmacies in the area who said there was a nationwide shortage of this product, they have not had in stock for 6 months and advised I go back to the GPs and get a different prescription. Spatetree did not have the eye drops in stock in the morning either, but ordered them on the spot and they arrived that afternoon. Their supply chain is superior to all other pharmacies in the local area.
July 2023 by John h
Slow to get prescription correct for a couple of months but since has been very good. Shame they can?t include my special medication that still comes in the blister packs even though I requested them transferred to a bottle or loose in a plastic bag
July 2023 by Gemini Girl (RedVelvet65)
I am extremely happy with Spatetree Pharmacy. They (iPill) are mine and my mother's nominated pharmacy who prepare and send out our repeat prescription medications in sorted individual day and night daily pouches every month hassle-free and always on time. I am very happy with their customer service especially the lovely assistant called Aya who I deal with on a regular basis, she is always very helpful & polite and very kindly offered to personally deliver my mother's medications to her yesterday after I had told her my mother ran out the day before (which was not their fault but the GP's not signing off prescriptions in time for some reason) I totally recommend this pharmacy!
July 2023 by Marie Geelhoed
I am very happy with this service, my medication arrives on time every month and it?s hassle free and simple to understand.
July 2023 by Margy
Very pleased with Spatree service that I received so far and would recommend this wonderful service to any-one who takes multlple tabelets through out the day. It's been a life saver to me
July 2023 by Jane Trowell
I think that your service is excellent. I've never taken my meds so routinely since you have been preparing them. Thank you
May 2023 by Keith Leaman
Thoroughly useless. Joined them one month ago, received message and email saying they had started to process the second repeat prescription. They failed to do so. After chasing for the second repeat I was told that they had not received repeat from my surgery but my surgery confirmed they never received request from Spatetree pharmacy. I was left with no insulin or tablets so had to switch to local pharmacy and reorder for next day delivery. I should have read the previous reviews that show this failure happens too regularly with this company's prescription delivery service.
April 2023 by Jessica Spencer
Can never get anyone to answer a phone there. They leave elderly patients without vital medications for over a week. No communication and cannot answer emails either. Absolutely awful service. Please do not allow elderly relative who need their medications to use this service.
