March 2024 by Roxie Watt
Really friendly, helpful staff, knowledgeable and caring. The store itself is a great layout, easy to wander around and find exactly what your pets could possibly need and more.
February 2024 by sasha Courtney
I rung the store with a query, spoke with Alex very helpful, then attended store and dealt with Alex again, outstanding customer service, friendly and helpful. Thank you Alex
February 2024 by Aby Anto
Very good
February 2024 by J G
Staff are always really nice and friendly, well stocked, clean and tidy
January 2024 by Gagan Attri
I do not recommend going here at all. I have 2 big Japanese and American dogs who have been groomed for years elsewhere but had to change because of convenience and the lady left the job so we chaged here as it was local to us but they have done a horrible job with my 2 dogs and I showed proof of what they done and we came to a agreement but I suggested they wasn't treated right because of the way my little on was nerves was and it was just a suggestion and they took it personally and saw it as allegation and kicked my two dogs out. This just shows me nothing but guilt and lack of accepting responsibility as blame those who can't speak as I know my boys they can be hard work but once you get to know them over time they will get to enjoy your company. But okay enjoy your review and be proud u can't talk and sort it out like adults but you result to this pointless strategy as this only prooves u dont like animals and cant be bothered to accept what u did but rather run from the truth which is that is you are bad at your job as a true dog lover would try understand and get to know and love and care for the job not just do it for a wage without expectiong any backlash.We sorted things out and had arrangements for March but you go out your way to do this just shows a very sad mentality as abit of suggest criticism u cant handle. But know I'm going to put the proof all over social media and report this issue further as all 3 of u who done my two boys should be ashamed rather gossip behind our back and chuck out two innocent misunderstood boys than actually say we might have done wrong can we talk it over like we did and move on for next time.....but no let's turf them out without any strong baisisor proof. Just word of mouth as you could of said we can't to them as they are two big and two hard and we would have accepted and mooved on but you done wrong and do it over the phone is something to be ashamed over as u couldn't do it face to face . Just sad but you will be hearing from us soon
December 2023 by Alison Powers
Megan was amazing in helping to equip our house in everything needed to welcome a little kitten into the fold. Thank you ?
December 2023 by Paul Broadhurst
A click a collect return, the staff didn't know how to do this. Was told to return it to the original store. Crayford. Phoned them to inquiry, you can return at any store, simply returned at Orpington.
December 2023 by Danielle Hughes
Go for dogs nails, if can't get an appointment calling is easy to see if can pop in on the day
December 2023 by Michael Crane
Frankie, Charlotte & Brooke super helpful and very polite and attentive with all my needs. Thanks guys.
December 2023 by Anca Andreea Nenicioiu
My dog feels very comfortable in their shop and everyone in the groomer loves him
November 2023 by Mad Bob
Lovely new girl in there..leaha very friendly and showed me where things I wanted was
October 2023 by A Freeman
Great staff every ting i needed thanks
October 2023 by Ruth Ann
For such a big store the cat food selection when i went was rubbish
September 2023 by Marie
Staff member has fantastic customer service
September 2023 by Karolina K
Customer parking out back. 4 stars because food is split out across many sectors of the store and is difficult to find. Staff is helpful!