March 2024 by Prince Nicholas Yeboah
Absolutely exceptional service from Nick, I had a small issue that was not the fault of the depot and he went far above and beyond the call of duty to resolve it effectively which he did
January 2024 by Stathi Papadopoullos
Kay was fantastic, she was extremely helpful and reassured me that my documents will be sent securely and can be tracked. She took the time to discuss how everything works. Thanks!!
December 2023 by Peter Bussone
Thank you Kay at DHL express Enfield your help was invaluable and really got me out of a tight spot. So helpful and very professional. A credit to DHL
November 2023 by Simon Schino
Kay is the most helpful person full stop!! I said it before when she helped me at Harlow branch before it closed. Please if you are reading this do something nice for Kay. She represents DHL in a caring and empathetic manner, which when stressed trying to help your own customers out really makes the process that much easier.
October 2023 by Anthony Neal
Really NOT happy with your Lies about being unable to deliver to my home address. Me? At home. Wife? At home. 2x Sons? At home. 2x Dogs? At home. Each DHL driver, LYING. Each claim, considering I was looking out onto my front drive and know that your drivers never called, a LIE. I cannot show you their "Called, but you were out." posted claims because they were never here or heard to post them. They were LYING! Your levels of customer support, accessibility, honesty, efficiency, competence and so many other straightforward aspects of serving and treating the customer AS A customer, instead of just exploiting them, or deceiving them, definitely failing them, while blatantly LYING to them, but controlling and denying them very little in return, is NOT the type of future I want. Sadly we, the customer's, cannot choose who ships the items we purchase online. But that does not mean we are unable to complain and raise awareness to the relevant delivery ombudsman or, indeed, more importantly the supplier's choice of courier who delivers our purchases to us. DHL are truly a shameful disgrace. ...terrible, Terrible, TERRIBLE.
October 2023 by Fred King
GINA SCOTT Visited Kay at the Enfield branch, she was extremely helpful and friendly. Can't praise the service enough.
September 2023 by Yudhi Yudhi
The reception staff were friendly. However, my parcel took a detour through several European countries before returning to the UK and finally reaching its intended destination. Improving your sorting facilities is essential to reduce your substantial carbon footprint. Consider how many other items undergo similar journeys every day!
September 2023 by Jason Smith
Most awesome staff ...so helpful understanding and patient recommend London Enfield north east staff have great customer serviceMarguerite
August 2023 by Amanda Clark
I came to pick up a parcel for a friend. We had contacted DHL to explain and were told to bring identification for the receiver and myself. Reds was on the desk and extremely helpful and efficient. Quickly located the package, which was quite large and fragile and brought it out to the car and carefully put in the boot. Excellent service and, although a bit out of the way for me, a viable choice for collection rather than keep missing deliveries
August 2023 by Kammi Bee
Kay is an outstanding customer service lady. Helped assist me with my parcel and what to expect in regard to receipt of delivery in Munich. Thank you Kay ?
August 2023 by ayah S.
Horrible reception staff.I called DHL ?telling him the measurements of my parcel? to ship a frame that is 100cm by 70cm they told me to come to this far away location because they are the only ones that package it and ship it. I come here all the way and they say, we don?t package this size and she was rude about it.
August 2023 by Luca Berretti
Worst delivery company in Europe!I live in N22 Wood Green, I request to collect my parcels from a DHL service point and they deliver to IG10 Loughton? 2 hours return trip 24 miles? that is clever!!!I am not collecting?
July 2023 by Darlene McClain
Would just like to say what outstanding customer service I received this morning by Kay so polite and helpful giving me reassurance that everything will be delivered with confidence and as she promised she emailed and sent a receipt to my phone so that I was able to track my parcel confidentially thanks for the reassurance hun very much appreciated ? you was truly amazing especially that I was in a rush too
July 2023 by Roy victor anderson
I came in this morning to send a parcel to Jamaica and kay the assistant was so helpful her lovely manner and caring tone made me feel so welcome I had to write in and say I was very impressed with her professional tone and act of kindness
July 2023 by Angela Agor
Darren was an absolute star today he assisted me as I was so flustered!! To have a calm, knowledgable member of staff is what every customer dreams of.
