March 2024 by Paul Bulgin
The service received was excellent. The optician made me feel comfortable and reassured me about all concerns I had. Choosing my glasses was a fun experience and I appreciated the advice and interest shown by numerous members of staff. I would recommend this branch to anyone!
February 2024 by Mehmet Kilic
I recently had my eyes tested here. Great customer service, Staff were really helpful.Highly recommended.
February 2024 by Ange Maguire
Waste of time. Left with no glasses. Disappointed to say the least.
February 2024 by Johnny
Absolute worst customer experience, booked in today for a contact lens appointment and was told they were running late. The store asked us to come back in 30 minutes which I declined as I have taken time off work to take my daughter there and would prefer to wait in store. Waited a while and was seen after 15 minutes to be told ?we? have made an incorrect appointment and was told to come back on Friday and pay an additional £25 fitting charge. What annoy me the most is my loss of earning, now I am going to have an additional half day not being able to work. So I had a appointment today to make an appointment. Bear in mind whoever make the original booking would understand what sort of appointment is required. Furthermore, I truly believe the staff is only satisfied when they effectively force the additional fitting fee on us. From the moment I set foot into the store, I got the feeling the staff enjoy screwing the customers for additional income. Not one to be trusted for sure.
February 2024 by Sharmila Ramtohul
I have been going to this branch for just over 5 years but my experience with this branch today (27/01/2024) was very exceptional. I was seen by Saba and Akhalliya, who were very thorough, friendly and helpful. They were the epitome of good customer service.
January 2024 by R Demy
Today I had the worse experience here. I was early for my appointment, and the lady ask me my name. However it was the next customer she was looking for who had not arrived. In the meantime they all stood around chatting to each other. Than the lady arrived late and was called in. I was totally ignored even though it was past 4.30 my time. I just left, will not be returning again. So unprofessional.
November 2023 by Andrei Paul Domos
Rubbish company
November 2023 by Andy Domos
it's company trashI've been waiting a week for the glasses, and I called today to ask, they said I have to wait another weekI tell you with all my heart not to choose this company because you will be deeply disappointed
November 2023 by Anna Gord
I was seen by a very nice lady who examined my eyes and gave me answers to all my questions. Sadly I don't remember har name
October 2023 by Natalie R
I had my eye test scheduled for 9am on a Wednesday in the Enfield branch, which I had booked weeks in advance and received a reminder by email and SMS confirming my appointment. However, upon arrival, I was informed that my appointment was no longer available and had been given to another lady who came in store the day before. The staff member did not provide any assistance or explanation for the mix-up. This experience was highly disappointing and unprofessional given that I had taken time off work to attend the appointment.
October 2023 by negar motlagh
Very poor customer serviceEvery time I enter the person at the door without say hi or greeting just says I am busy I am with a patient .. I went to the busier shops many times but they never be like this to meVery disappointing . I Changed my mind Immediately at door to go somewhere else.
September 2023 by Chrissy
I have been going here for over 25 years. I could go to a vision express closer to me however I always go back to the Enfield branch. They are professional, friendly, knowledgeable and helpful. I would highly recommend them. Thank you :)
March 2023 by suzan kirbas
The optician was very kind and helpful young lady she took time and not rushed me
December 2022 by Charlotte Benson
A great experience from start to finish. All of the staff were friendly and kind. The selection of frames was exceptional and I am really happy with the service I received.
December 2022 by Janet Heath
Very happy with my experiences at Vision Express. Been with them for many years. Always professional and knowledgeable in giving advice. I am given the opportunity to discuss any concerns I may have regarding my vision in a calm and unhurried environment. Staff always take time to ensure I have, and understand, all options available to me.
