October 2023 by Daria Skoczylas
bad service, rude staff they didn't want to help and they are not open to customers. I went to another pharmacy and was helped and picked up emergency medication.
July 2023 by Kez m
The staff in boots are lovely and the manager Ken is friendly and helpful and funny
June 2023 by Salma Miah
0 stars. Service is a joke. Never pick up calls. Having to keep going back to collect my prescription item which has not been delivered yet. I?ve gone back 4 times as requested but no items delivered! No apology or accountability despite addressing the matter. AVOID!
June 2023 by Ali Dan
Spoke to a lovely genuinely chirpy and happy girl(so hard to find these days) named Zarina who made my make up look perfect. ?? thank you zarina
February 2023 by Mark Callaghan
Since a change of staff a while ago, has gone down hill, never answer phone, very unprofessional, prescription is never ready no matter how many days you give them
January 2023 by Gracie Mae Mceneaney
Never answer the phone called 5 times worse customer service ever they need training how to run a store
November 2022 by Przemyslaw Pracz
Bloody waste of time. I could feel slight inflammation in my ear and wanted simple drops to fight it. Lady who clearly was miserable in unhappy there told me to go to a doctor despite drops being listed on boots website. Bloody waste of time will not be back went to Tesco got what I wanted. Waste of time
October 2022 by Kaj Starz
Went in for my flu vaccine today as unable to get it from GP- was not given any advice by pharmacist although did not hurt one bit. But the customer service from staff lacks a lot like a smile would not hurt whilst attending to your customers.
August 2022 by Johnny Rain
This pharmacy is the worst pharmacy in feltham, I personally would not recommend this pharmacy to anyone. The staffs are bad , they do not understand what customer service is and careless about sick and elderly. There is always a queue for no reason and staff does not seem to mind or care for any reason. The phone call are never answered and if you keep calling they take the phone off the line. I have to visit this pharmacy every month to pick up medication for my grandmother and every time we have to wait minimum of 20-30 minutes to get the medication prepared. I just hope they hire new staffs that actually come to work for work and not just to show up.
July 2022 by Natasha Stratton
Went to go and get an emergency prescription for my fiance and I was refused it. The guy behind the counter said that my fiance wasn't due it until Monday but she had completely ran out and needs it. The guy started arguing with me because I proved him wrong as the dates didn't add up and he threw me out. He said get out otherwise I will call the police. It is clear to me that he doesn't care about his patients and if anything happens to my fiance, its down to him for not providing her with an emergency prescription for that medication. Poor service and doesn't care about his patients.
June 2022 by The Nealons
Some of the friendliest employees of our journeys. Excellent stock and reasonable price.
April 2022 by Mutahir Ahmad
Extremely poor and hopeless customer services are being rendered at this Boots's branch. Patients have to undergo extreme misery and botheration of standing in long queues due to the reason that their medicines are not ready even them having received the prescriptions many many days earlier. There is no consideration for elderly and severely ill patients as they have to experience the same process. Moreover the staff do not answer the phone even called repeatedly. BOOTS MUST TAKE IMMEDIATE ACTION TO IMPROVE THE SERVICES OFFERED AT THIS BRANCH AND PATIENT EXPERIENCES.
March 2022 by Mubashir Ahmad
Repeat prescriptions received from surgeries are neither informed nor prepared on time. Some times these are kept pending and not attended for many many days and after enquiring they say the delays are due to shortage of staff caused by covid. I think this site is earning a bad name for Boots.
March 2022 by Keith S
terrible chemist. Ppl who work there don?t care for us at all?They use to hve a girl who work there she was very nice?. I don?t see her anymore which is a shame. ?.workers there know only like chatting in the back and messing us aboutMassive shame?..
March 2022 by Tony Jones
This is the worst pharmacy I have ever been to phones always engaged and all they do is chat to each other and hardly pay attention to the customersAnd I went to pick up a prescription for a little 2 year old which was put in for 2 days and they don't have the medicine I had to go to feltham boots which they had worst pharmacy ever recommend going to another chemist
