November 2023 by Agris Dums
Doors closed at 10pm. After 10 pm people dont need a toilet? Drivers dont need a coffee? Then close it at night and thats ir
October 2023 by London Roof and Guttering
Good location, good facilities, excellent range of products. Cash point and toilets. Little Higher on prices than you local convenience store but is to be expected for a petrol / service station
September 2023 by carolinelouise5050
Flight cancelled so needed 1 nights accommodation. Wish we had chosen another hotel but chose this one based on Tripadvisor score?!?! Over £200 for the night but don?t even provide complementary water! 2 teabags in room? 2! No biscuits. Reception staff efficient but not welcoming at all. Must give such poor impression of the UK to all the new arrivals
September 2023 by Betty C
We did what it would appear, what many others before us have done wrong??it appears there are two Hilton Garden Inn hotels at Heathrow airport. Both with the same brand name. We thought we had booked the one at terminal 2/3 . When we got there by taxi from central London, we were greeted by a very curt lady receptionist and told our reservation was at the other Hilton Garden Inn near terminal 4/5. We had to take another taxi to the Hilton Garden Inn Heathrow Airport on Eastern Perimeter Rd. It turned out perfect though. We were greeted by a very helpful and cheerful male receptionist . We had arrived two hours before check in but that was no problem. We were booked into our bright comfortable king room with a view of the runway. It had everything we needed for a rest & comfortable night before a long flight to Canada the next morning. We were staying in a 5 star hotel in London on the Strand and this Hilton Garden Inn Heathrow on Eastern Perimeter Rd was every bit as good. Lovely bed, clean, great bathroom, air conditioning and lots of storage space. Well done. We wouldn?t hesitate to come back. Thank you. You deserve 5 out of 5 for service, comfort and the friendly welcome. Two senior traveler?s from Canada.
September 2023 by crawford g
Stayed here1 night while connecting in T5. 1st time here and had forgotten the vagaries of the picadilly line (Hatton Cross has no lifts so heavy luggage beware!). Check in staff friendly and nice offer of some water. The lifts are creaky, and the corridor smell has had better days. The room was tired and reminded me of some of the terrible hotels in JFK airport. The bed was comfortable though and we could see the old BA Concorde from the window. Breakfast was poor with a lack of fruit and savouries. Also had my half finished table cleared when up getting coffee. Could do (a lot) better!
September 2023 by stuartw800
Short 1 night stay to catch an early flight, hotel is very convenient for Heathrow, a few minutes walk from underground. My stay was comfortable, lack of facilities on the tea tray would be my only comment, at that room rate then you could do better. Dining menu was fairly short and overpriced
September 2023 by 951misss
We stayed here for one night prior to travelling from Heathrow airport. The hotel is fairly easy to locate from the tube station at Hatton Cross and about a ten min walk. The hotel was very clean and welcoming. It has a small shop to the right as you enter. Check in was fairly quick and we went to our room which was two doubles. Whilst rooms are not huge there was enough space for us to navigate the room. There was a large tv and you can see planes taking off from the room. It was a fairly quiet hotel and we didn?t hear any noise from planes. We all rested well before our flight. Beds were comfy and plenty of pillows. We did also make use of the restaurant onsite and the food was ok. My partner had some noodles and said they were tasty and I had risotto which was very filling. The hotel is about a ten minute transfer ride to terminal 3 if travelling from here. We booked our own taxi but I believe there is a hoppa bus that goes round the hotels.
September 2023 by horseychlo95
Awful. You book Hilton thinking you?re getting something special to start your trip?. Trust me you aren?t. Parking available but not told about how it worked, can?t leave without pre paid card, no information given to ensure a good stay ie restaurant/breakfast/offers etc. No advice on how to access lifts etc. Filthy dirty exterior building/windows, surely you factored in maintenance when you built it!!!? Smoking area to right of entrance with cigarette buts all over the good and lit cigarettes left burning. Small cramped bedrooms, hard, low creaking beds and tiny bathrooms with the toilet directly behind the door so you get a smack if your child comes in while you?re in there. Hard scratchy rough towels are available to give you a free exfoliation after showering. A room for four but only two mugs and glasses etc Why? Then the hassle of asking for more from room service like you?re committing a misdemeanour by not sharing a cup between you. We found out that the fire alarm test is on a Monday morning only after it went off with no warning causing extreme distress to a party member with autism- it?s obviously a good idea to test but a heads up would be nice. A flashy designed reception and bar but after that once you exit the lift it?s totally mediocre. They promise a lot with the name but just fail to deliver. Go to Premier Inn, it may not be flashy but it?s straightforward and you know what you?re getting and they guarantee you a decent sleep, in fact go any else. The housekeeping staff are lovely, that can?t be said for some of the reception staff. Hilton don?t care, trading off a name that no longer means much at all, give it a miss.
August 2023 by preeya01
First time visitor at the Hilton Garden Inn was really impressed the level of customer service when checking in to having a meal in the in house restaurant. The breakfast was amazing fantastic variety of food?s definitely recommend having the omelette really well made tasty, staff are helpful, polite smiling
August 2023 by pattyw468
Just an ordinary airport hotel. The pillows were great, the room very small and crowded. Their free breakfast was the loudest restaurant I have ever been in. You needed noise cancelling headphones. Free Wi-Fi. Really cheap toilet paper.
August 2023 by Connector572710
Being charged 2 for your breakfast is not good already paid with the travel agent but she was not listening to me .Will apply for a refund after our holiday , seemingly because we had booked with a third party it was showing with the company we were travelling with
July 2023 by Tomasz P.
Very rude service! Please stay away from this service.
May 2023 by BlueTravels
We chose this so we could be close to the airport to pick up a rental car the next day and we were happy with our choice. We arrived quite early in the day (around noon) on our flight from the US and, although our room was not ready, they offered us another room - near the elevator - that was already made up. (And noted without being reminded that they needed to transfer our request for non-feather pillows to the new room. Most hotels forget or ignore the request altogether.) We did not encounter any noise from the elevator and were happy that we chose to take the available room. The hotel does not offer an airport shuttle, but they are not far from Hatton Cross T stop on the Piccadilly line, which was convenient for getting into central London. We arrived on a windy chilly day but, still, the walk to the T station wasn't too bad. It probably wasn't the most convenient hotel for getting to the rental car office on North Perimeter Road but the taxi (summoned by the hotel for us) was only 10 pound. The restaurant was fine, with cheerful service and just okay food at dinner. The breakfast includes an omelet bar but it is opened 30 minutes after breakfast starts and we weren't told and didn't want to wait around. The rooms were clean and good size by London standards. The front desk staff was helpful and pleasant. I'd use the hotel again.
March 2023 by Tour58189621977
Super locatie t.o.v. Heathrow en het bereiken van bezienswaardigheden in Londen. Belangrijk om te weten, er zijn 2 hotels van Hilton garden inn bij Heathrow met dezelfde naam. Deze is bij het metro station Hotton cross: let er dus goed op dat u naar het juiste hotel gaat. In de vijf minuten dat wij er stonden waren we de derde die bij het verkeerde hotel stonden namelijk die bij terminal 3 in de buurt. Taxi chauffeur zei uit zichzelf toen we aan kwamen lopen, verkeerde hotel zeker.7 minuten rijden, kost ongeveer £22, 00. Heel vriendelijk personeel en keurig hotel.
January 2023 by Erik Lind
Close (10 mins walk) to the Hilton Garden Inn hotel right across from the Hatton Cross tube station.
