December 2023 by Yvonne Drossard
I don't have good experience in this store.Not one time, almost every time i visit this store the prices was wrong.On the shelf less than in the till and when i tell them whats wrotten on the shelf, they say : no, it that in the system.They don't even check the price on the shelf, which they put there. With name and price of the product.I will go from now onwards to safers. They give the price on the shelf if THEY make a mistake.It s not my fault that they put prices on the shelfs which are not correct.Only plus is the staff on the door. They are always friendly. But sorry, not again
November 2023 by Eve M S
I visted the Feltham store today and found the store to be very neat and tidy. One member of staff asked me if I was okay and she got me a basket to put all the things I was stuggling to hold in my hands which was very kind of her to do. I was also speaking to my Mum about an eyeshadow and a young member of staff tried to help us find what we were looking for. Also, when we were paying the cashier made sure we didn't miss out on an off on a beauty product we didn't know about. Thank you for the great customer service today, was very refreshing to experience as it is lacking in many other stores.
October 2023 by MooMooPiggyWOW
Staff were rude and talking about me and my friends in Hindi not knowing we understood. They said we were taking too long and being annoying when we deciding what to buy. We were in there for less than 10 minutes
October 2023 by Cy
I've never had problems with superdrug but for some reason this one specifically is just off.Some months ago while buying protein a member of staff at the till started asking me if I was dieting and why I was buying it which I found rather invasive.Yesterday I came in for deodorant with a friend and there was a staff member in the aisle busy doing something - smaller lady, black haired, possibly around 40. We didn't interrupt her, I picked up the item I wanted, and we headed to the end of the aisle to look at the drinks fridge. She immediately stopped what she was doing to follow us, and stood a few feet behind slightly hidden behind a shelf staring us down like we were stealing. She mumbled something to another younger girl as we passed by, and continued to watch us right until we were at the till, at which point she resumed whatever she was doing in the middle of the deodorant aisle (so she obviously had no other business being near us at the end of the aisle other than to stare). Sorry, but we don't really want to even look at anything else if we're going to be stared down like criminals our entire visit. I got what I came in for and left.I don't know if this is because I'm a younger male, that my friend is black (I don't want to assume the lady's race, but she wasn't black herself), or because my friend wears a face covering in public (the patterned cloth covid type, not like a balaclava or anything). Either way, we both left feeling very profiled.
October 2023 by Rubaiya Islam
Very unprofessional staff members. I visited today to buy a vitamin none of the staff members were ready to help and extremely rude. They were looking at me like i went there to steal something. Never going back to this store again.
August 2023 by Giulia Melia
On the 21st my mother and my daughter, who's four years old, visited the store looking for some makeup products. At one point my daughter wanted a lipstick, so my mom asked a lady if she could help find one for the kid. She then sold my mom a PLUMPING LIPGLOSS. My mother is Italian so her English is not the best, but she did specify it was for kids, using also Google translate, therefore she trusted the shop assistant and went home. Once my daughter tried the lipstick, we immediately realise something was wrong, her lips start swalling and she had a reaction to it. We took care of it, and went back to the shop, NOT ASKING FOR MONEY BACK, just to make them aware that this product should not be sold to kids. The manager, a South Asian woman, blamed my mom, because she doesn't speak a good English. I'd like to point out that the manager did not have a British accent, nevertheless was speaking a good English. So I left the shop very disappointed, because I went to help them realise they made a mistake and it could be avoided in the future, and instead not only I didn't receive any apologies, but also I got offended because of my mom's level of English.
July 2023 by Katherine Billingham
The shop itself is great, but on a couple occasions it has attracted the wrong customers and the staff/security don?t do much to remove the customers that are swearing and being antisocial. Doesn?t make it a pleasant experience.
July 2023 by Anna mazule
this hefty blonde lady gave me depression, i regret ever entering feltham superdrug i am in the mental hospital right now recovering from the trauma she caused me i really wish i could give zero stars
July 2023 by Anan vodkiska
this hefty blonde lady gave me depression, i regret ever entering feltham superdrug i am in the mental hospital right now recovering from the trauma she caused me i really wish i could give zero stars
June 2023 by aleena mahmood
employees so incredibly rude, i wanted to cancel an item because it was more expensive than i thought and the employee sighed really loud rolled her eyes, angrily calls someone over and rudely says ?go to til 5? i said ifk whag til 5 is and she said ?that one there!? very rudelyanother employee refused to let me use my savers employee discount and after begging her to let me use it she pretended it didn?t work, i asked to use student discount instead and she said ?you won?t even save tgat much? angrily but after insisting she let me use it. my savers discount did intact still work she was just petty and that?s extremely unprofessionali saw this same lady racially profile a black girl once she just accused her of stealing when she did not steal, and said that she had been watching her, specifically her, the moment she walked into the shop. this black girl was with her white friend but the employee didn?t check the white girls bags
June 2023 by Cristina Bautista
I must give credit to the ladies of this branch- really nice and welcoming. Keep it up.
June 2023 by Sammy
All affordable cosmetic brands under one roof.Helpful staff.
May 2023 by Monaliza Rodrigues
Very unprofessional service by the cashier at the till named Bindu. Did greet or say hello even after I greeted her. I asked her about beauty card online registration but she was not at all ready to help, even after the store being completely empty and no one to be served next. Whereas the staff on the shop floor were very kind and ready to help.
April 2023 by Shubham Tailang
The store staff are fraud. Be very mindful while collecting the click and collect order from Feltham Store. They will tell you that out of your 3 products 1 is is not in stock. Insist you for refund and if you need the product and they will ask you to wait till next delivery and assure you to call back but this will never happen.Infact, if you ever go to that store asking for the product they will say in the system it is showing that delivered. They are running some kind of scam in the store the expensive items are never in stock even though those products will be available in the store on superdrug app.On top of everything the store knows that customer service agents are equally unhelpful. They will send you to send and ask you to resolve yourself and store will say a Big NO for everything. Extremely scared to ever shop from Superdrug and especially Feltham store.
January 2023 by Julie Ritchie
In Superdrug yesterday the staff on the shop floor were helpful but when I went to pay the assistant didn't look up, say hello or thank you - in fact no words exchanged between us at all. She didn't even give me eye contact and I thought this was rude. If I were giving stars for her service she would be lucky to get one, I only put 3 because the other assistant to spoke to me was polite and helpful