October 2023 by AnitaL
Very disorganised and unhelpful pharmacy. Staff seems to have no idea of anything nor even nice customer service. They always end up sending me to the aisle to look for something but is never there. Please avoid and go to normal pharmacy.
August 2023 by Yosephine Melinda
Please improve your service & stock, be more helpful & informational to customers
June 2023 by ?ukasz Gryzio
the people who work there are very arrogant.....do not recommend.....
May 2023 by Daniel Brilliant
Today I need to get medicine for an ill child before work so I arrived at the pharmacy at Tesco, Ballards Lane at 8am when it is advertised as opening. The pharmacist had not yet arrived at 8.15am when I had to leave. This is the third (out of three) times that this same thing has happened in the last year or two. Unacceptable.
April 2023 by Marz
Went to get advice on medicine for a breast-feeding mother. Pharmacist skimmed the back of the medicine box then said yeah nothing says you cannot take this if you?re breast-feeding. I thought that?s quite quick to judge and thought is she going to actually check properly ? after a min she looked inside the box and skimmed the leaflet and again said yeah there is nothing mentions breastfeeding look, do you want it then? I said if it?s safe to take then yes.When I got back, just to be safe I had another look myself? I noticed there is a note saying turn over.. section for pregnant and breast-feeding say do not take this medicine !!!Took me what 2 min to check this?Honestly I have no words. This is such irresponsible behaviour that actually puts a infant in danger! I don?t understand why she is even allow to work there.
January 2023 by Ria S.
Self service checkouts all of them except one. There is not enough space (once you have scanned the item) everything falls on you. You are not allowed to put it in the trolley so the staff told me until payment has been made. People then have to wait behind you. Terrible system. It just makes one angry.
November 2022 by James O'Brien
I had a couple health problems last year after getting released from hospital, the staf were very helpful and the pharmacist gave me a 20 minute consultation about packing my wounds and keeping them clean so they could heal properly.Keep up the great work!
April 2022 by Rebaz saber
Very Very bad Customer service all staff is Very rude
January 2022 by FARANAK AMRAEI
I changed my pharmacy to this one because of their longer and weekends opening hours( really out of necessity)but I deeply regret my decision! They are very disorganised and some of their staff are not competent/trained. Every time I go there to collect my medications either they denied that they have my prescriptions ( despite I had received text from them saying ?it?s ready to collect ?) or takes them very long to find it! Also, concept of confidentiality/privacy is alien to them! While there is a long queue of other people just next to you , they ask for all your identifiable information and once I told them I?m not comfortable to say this out loud front of others and asked for a piece of paper to write on it, the member of staff who was serving me got upset! Very rude and incompetent staff, poor customer service and definitely poor management.
November 2021 by Tamara Persey
Helpful, caring and knowledgeable
August 2021 by K Harris
So rude and unhelpful. Four members of staff were playing with their phones and chatting behind the divide, occasionally glancing out at me, leaving me waiting for over 10 minutes until the only member of staff actually working finished with another customer. I only wanted to ask a quick question. Don?t bother going here if you can help it!
August 2021 by Henrieta Surikovaite
The staff are in no rush completely to take customer requests, just stand there and watch you. The pharmacist similar has no sense for peoples time as comes out when it suits her/him. If you can use any other pharmacy please use it, needs a whole staff overhaul. Completely disgusting behaviour never had any pharmacy have not care for its customers like this.
August 2021 by Matissa Carter
Very poor. Hide in the back, leaving customers waiting. Most times, there is nobody at the counter. Forget about one of them answering the phone.
August 2021 by Keval Modi
Go to a proper pharmacy cause this pharmacy certainly is not
September 2020 by Terra Oculta
The staff is always making jokes behind the till and ignoring the customers. If you try to phone the pharmacy forget it . They never answer the phone either. If you ask them something they pretend you are not there.... This pharmacy should close down once at all. This is going on for years now.
